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everything good comes to an end this website has been offline since 15 may 2020 dear customer it is with a heavy heart that we inform you that our journey in shoes has come to an end for the united kingdom the consequences of the brexit have made it impossible for us to continue delivering you our shoes as much as we regret it we would like to thank you for the part you have played in this memorable journey our team is still at your disposal for any questions and we will guarantee assistance regarding your orders returns or other issues below you will find some frequently asked questions but if you do not find the answer you need among them you can always contact our customer service it was great to spend time with you thank you very much for everything the sarenza team frequently asked questions why has the site closed its doors faced with the impact of brexit on our activity we have decided to close our site sarenza co uk from may 15th 2020 the site as well as your customer account will no longer be available on this date i bought a product before the site closure when will i receive my order you will receive your order according to the time frame of the courier you have chosen don t hesitate to consult your tracking information from your order which you are sent by email once your parcel has been shipped can i make a return yes for a return and refund after may 15th you must contact customer services by email returns against refunds will be accepted within 30 days of reception of the order in compliance with our terms and conditions however if you want to make an exchange it s not possible from the 4th may can i have access to my account after the 15th of may you will not be able to access automatically the historic of your orders on our website sarenza co uk all personal information communicated is protected and stored on our customer database for sarenza from the 15th of may for all requests for access to your personal details it will be necessary to contact us at our address dpo sarenza sarenza uk to exercise your right can i order or use a credit note or promotional code no the last date was until may 14 inclusive after this date the amount of the code will be lost it will not be refundable and will not be able to be converted on another group website but we assure you the shipping and delivery conditions remain unchanged tracking of your parcel must be done via the link of the carrier other questions contact our customer service customerservice sarenza com other questions contact our customer service customerservice sarenza com
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