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author= Scorebuddy -;
description= All in one quality assurance call center software with automated tools for agent performance management, AI analytics and integrations. Try it free now!;
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call center quality assurance software scorebuddy img height 1 width 1 style display none alt linkedin pixel code src https dc ads linkedin com collect pid 102532 fmt gif products scorebuddy qa scorebuddy bi scorebuddy coaching scorebuddy learning scorebuddy ai integrations use cases engage agents scale quality assurance boost customer experience mitigate risk resources blog webinars ebooks featured page case study whitepapers infographics about us pricing book a demo free trial login menu qa with embedded ai the key to efficiency engagement and insights what happens when you analyze every interaction with ai and identify the ones that matter for human review you reduce cost per interaction improve agent customer experience and deliver personalized coaching that has a real impact trusted by industry leaders 1 contact center quality assurance solution on g2 evolve your qa with automation expand your qa program without spending on new hires use ai powered automation to reduce repetitive tasks ai assist to reduce evaluation times and automated workflows to assign targeted lists for evaluation freeing up valuable qa resources use ai to analyze 100 of conversations reduce evaluation times with ai assistance and auto scoring implement automated workflows for increased efficiency engage your agents with personalized dashboards and coaching boost employee retention and engagement with personalized agent dashboards immediate feedback and tailored coaching plans use ai to analyze every interaction and identify skill gaps deliver targeted coaching based on enriched real world data power agent learning with a fully featured integrated learning management system uncover valuable insights with advanced qa reporting bi leverage all that customer and qa data to spot trends and patterns visualize with custom dashboards designed by you for your needs easily share dashboards and reports across the business to inform stakeholders and management create your own dashboards in minutes explore your qa data with embedded business intelligence understand customer sentiment with enhanced root cause analysis orla murphy business assurance manager permanent tsb qa is an invaluable source of feedback if something isn t working this information needs to be shared immediately through evaluations completed on scorebuddy we can analyze 100 of our interactions to identify and promptly remediate the issues that really matter to customers insights scorebuddy delivers measurable positive change to contact centers worldwide 27 march 2024 what can contact center ai solutions really do in 2024 21 march 2024 what is a contact center virtual agent 7 big benefits 13 march 2024 8 ways to enhance quality assurance with contact center ai more insights product scorebuddy qa scorebuddy bi scorebuddy coaching scorebuddy learning scorebuddy ai integrations use cases scale quality assurance engage agents boost customer experience mitigate risk resources blog webinars ebooks featured pages case studies news press glossary g2 company about us contact us security terms and conditions careers subscribe to our newsletter copyright 2023 scorebuddy
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