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group management mews community skip to main content community getting started discuss mews products mews pms property operations group management group management forum forum 18 days ago may 13 2026 5 replies 78 views a anna ahlen navigator another feedback we would love more votes on https feedback mews com forums 918232 property operations pms suggestions 51053959 create a group reservation when multiple rooms are best practice a 2 people like this like share 5 replies oldest first newest first best voted 5 robin gustavsson trailblazer forum forum 17 days ago may 13 2026 hello anna do you mean like the example below this is possible as we have managed to get multi room reservations grouped it all depends on how the reservations are sent if you check under origin on the reservation you should see some reservation numbers they could all be the same or different depending on the channel to give a very simple example of our setup see below origin ibe 0123 1234 5678 1 0123 in this case would be the group id 1234 would be the channel travel agency confirmation number 5678 would be the unique reservation number crs confirmation number the 1 means reservation 1 of x for reservations to be grouped they need to share the same group id which in this example is 0123 so reservation 1 would look like this origin ibe 0123 1234 5678 1 reservation 2 would look like this origin ibe 0123 1234 5678 2 talk with your channel manager or crs provider and see what they can do for you best regards robin like a anna ahlen author navigator forum forum 17 days ago may 14 2026 hmm ok for example if someone books on best westerns website 2 rooms they get crs 58155 02 0 and 58155 01 0 we want these 2 rooms to be merged into a group and the same for booking com reservations where someone books multiple rooms they are grouped on booking com extranet we want them grouped in mews aswell like 5 robin gustavsson trailblazer forum forum 16 days ago may 15 2026 hmm ok for example if someone books on best westerns website 2 rooms they get crs 58155 02 0 and 58155 01 0 we want these 2 rooms to be merged into a group and the same for booking com reservations where someone books multiple rooms they are grouped on booking com extranet we want them grouped in mews aswell what you are trying to achieve is possible but as mentioned it depends on how the reservations are sent from your crs if you speak with bwh they might be able to include a group id that matches all multi room reservations the numbers before the colon for example 58155 58155 01 58155 58155 02 the only reservations we are unable to group automatically are expedia reservations due to the way they are created reservations from other otas and our brand website are grouped as expected best regards robin like katerynaa community newcomer forum forum 9 days ago may 22 2026 hej robin gustavsson tack för ditt bidrag och för den tydliga förklaringen om jag ska vara helt ärlig är både jag och anna ahlen lite fundersamma över hur ni har lyckats få till den här typen av gruppering automatiskt ändå är det någon specifik funktionalitet eller inställning som ni har aktiverat hos er jag är osäker att vi kan ändra något i crs i dagsläget på hur infon skickas till pms like 5 robin gustavsson trailblazer forum forum 6 days ago may 25 2026 hej robin gustavsson tack för ditt bidrag och för den tydliga förklaringen om jag ska vara helt ärlig är både jag och anna ahlen lite fundersamma över hur ni har lyckats få till den här typen av gruppering automatiskt ändå är det någon specifik funktionalitet eller inställning som ni har aktiverat hos er jag är osäker att vi kan ändra något i crs i dagsläget på hur infon skickas till pms hej katerynaa hur reservationerna tas emot beror såklart på vilket crs chm som används men det vi upptäckte när vi undersökte detta är att det som står före kolon används för att gruppera reservationerna i vårt fall var det vi som tog fram förslaget till vår crs leverantör och därefter gjorde de ändringen i hur reservationerna skickas in det var en process men vi kom till slut fram till det resultat vi ville uppnå bwh bör rimligtvis kunna implementera en liknande logik i sitt crs det ser ut som att bwh skickar reservationerna utan någon gemensam identifierare för multiroom bokningar t ex bokning 1 bwh best western crs 123456789 01 0 bokning 2 bwh best western crs 987654321 01 0 som ni ser finns det ingen gemensam nämnare som gör att bokningarna kan grupperas ihop för att det ska fungera behöver reservationerna istället skickas in med en gemensam identifierare före kolon exempelvis ett av bokningsnumren bokning 1 bwh best western crs 123456789 123456789 01 0 bokning 2 bwh best western crs 123456789 987654321 01 0 då kan systemet förstå att reservationerna hör ihop värt att tänka på är också att vid om eller avbokning ska ändringen skickas mot själva bokningsnumret markerat i grönt och inte gruppnumret rött best regards robin like ask the community powered by gainsight terms and conditions cookie settings accessibility statement join the mews community welcome mews customers please use the same email address for registration as in your mews account by doing so we can help you faster if we might need to check something in your account already have an account login username your mews account e mail first name last name property hotel name country where is the property located australia austria belgium canada costa rica croatia cyprus czech republic denmark dominican republic ecuador egypt estonia finland france georgia germany greece hungary indonesia ireland italy japan latvia luxembourg malaysia malta mauritius mexico morocco netherlands new zealand norway peru philippines poland portugal réunion singapore slovakia south africa spain sweden switzerland thailand united kingdom united states other job title events manager f b director f b manager f b waitstaff finance director cfo finance manager finance accountant front office manager front office supervisor front office agent housekeeping manager housekeeping supervisor housekeeping housekeeper maintenance director maintenance manager maintenance engineer reservations manager reservations supervisor reservations agent revenue director revenue manager sales director sales manager c e sales manager corporate senior management owner senior management general manager senior management director of operations technology director cto technology manager mews employee customer success mews employee customer onboarding mews employee customer support mews employee product mews employee senior management mews employee tech mews employee other other mews employee community management project manager operations manager a bit about yourself city password i accept the terms conditions loginbox register email_repeat register login to the community no account yet create account username or email password remember me log in forgot password enter your e mail address we ll send you an e mail with instructions to reset your password enter your e mail address send back to overview scanning file for viruses sorry we re still checking this file s contents to make sure it s safe to download please try again in a few minutes ok this file cannot be downloaded sorry our virus scanner detected that this file isn t safe to download ok
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