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description= Find answers quickly to frequently asked questions at Satisfaction Adult Store. Contact us if your question is not listed. ;
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frequently asked questions satisfaction com adult store fast delivery same day shipping discreet packaging professional prompt service home shop about us contact us login register home shop about us contact us login register 0 items 0 00 no products in the cart free us shipping over 69 search for follow us faq frequently asked questions frequently asked questions all general payment shipping why is my card transaction being declined check to make sure that the billing address submitted with your order exactly matches the billing address on your card statement if it is correct we suggest contacting your card issuing bank to inquire of the reason for the decline you may also try using a different card if your transaction has been repeatedly declined through many ordering attempts please resubmit your order after an hour or more has passed we accept visa mastercard and american express we do not accept discover do you have a physical retail store that i can visit in order to keep our prices as low as possible we do not operate a physical retail store our products are offered online only why does my order tracking keep stating pre shipment your order was shipped and is in transit however the shipper skipped its initial tracking scan this has been a common occurrence recently please allow approximately 3 business days after shipment for the shipper to update its tracking at some point during your parcel s journey through their delivery network in many cases the pre shipment status will suddenly change to out for delivery i didn t receive a receipt after ordering where is it a receipt is always sent immediately after an order is placed however in some instances it may end up in your spam or junk folder in this case we suggest marking our emails as not spam to help prevent this from occurring in the future additionally some email providers reject all messages containing adult product descriptions or domain names lastly your email address may have been entered incorrectly when the order was placed if you created an account log in and verify that your email address is correct for guest orders message us to verify that the email address on your order is correct my order was cancelled when will i receive my refund we always void our pending card charge upon order cancellation depending on your card issuing bank s policies it may take up to 5 business days up to 10 business days for international transactions for them to reverse it from your statement if more than 10 business days have passed since your order cancellation was processed and our pending charge still remains on your card activity we recommend contacting your card issuing bank to inquire as to when they will reverse it do you offer free shipping yes we offer free shipping for orders over 69 within the continental united states and apo fpo dpo where do i find my order tracking details after your order has been shipped we will send you an email which contains your shipment tracking details if you placed your order while logged into your account your order tracking details will also appear within your account log in to your account then select my orders please allow approximately one business day after your order has shipped for your order tracking information to be updated by the shipper ie usps ups or fedex if you can t seem to locate your tracking email check your spam or junk folder if it s found there we suggest marking our emails as not spam help prevent this from occurring in the future some email systems reject all messages containing adult product descriptions or domain names additionally the email address may have been entered incorrectly when the order was placed if you created an account log in to your account and verify the address is correct for guest orders contact us via email to verify that the email address is correct when will my order be shipped when will i receive it your order will usually be shipped on the same business day if placed before 10 00 am eastern time otherwise it will usually ship on the following business day for priority us shipping you will receive your order in approximately 1 to 3 business days after shipment for standard us shipping you will receive your order in approximately 2 to 4 business days after shipment for free us shipping you will receive your order in approximately 5 to 7 business days after shipment for international orders ie those shipped outside of the us please allow approximately 5 to 10 business days after shipment for transit and customs clearance for free international shipping you will receive your order in approximately 10 to 15 business days after shipment your order tracking number will be sent to you after it has shipped shippers usually provide an approximate delivery date on their tracking page all shipment and delivery times are estimates only will my order be discreetly packaged yes protecting your privacy is extremely important to us your package will arrive in plain packaging with only a nondescript return address nothing will indicate its contents or the sender s name do you ship to us military diplomatic mail addresses yes we gladly ship to all us military diplomatic mail addresses ie apo fpo dpo when at checkout for the shipping address state select the appropriate designator ie aa ae or ap from the bottom of the list we offer free shipping for orders over 69 to us military diplomatic mail addresses how will the charge for my order appear on my card statement charges from our store will appear on your card statement as satisfaction com do you accept returns or exchanges defective or damaged item returns our store or the product manufacturer will gladly replace with a brand new identical item any defective or damaged product purchased from our store within 30 days from the date of purchase when you receive your order be sure to check your items to verify they are undamaged and working properly message us as soon as possible to report any discrepancies damage or defects after 30 days from the date of purchase we recommend contacting the product manufacturer for warranty service if applicable retain the item related packaging and materials as they may be required in order to process your return refunds are not available for defective or damaged item returns product returns except for defective or damaged item returns listed above due to the highly intimate nature of the products we sell and for sanitary and health reasons all items are non returnable and non exchangeable customer safety is our priority non deliverable order returns always verify that your shipping and email address are exactly correct before placing your order shipments returned to us as non deliverable will be inspected and restocked only if received in the original unopened shipping container and must be in brand new resellable condition restockable items will incur a 30 product restocking fee shipping and handling fees are non refundable any unsealed or non original shipping container or products received in used and or non resellable condition will be discarded and not refunded we are not responsible for payment of return postage nor any parcel lost due to an erroneous shipping address refunds will only be credited to the same card originally used for the purchase will i be required to pay customs or duty fees if i m outside the us the customer is responsible for any applicable foreign customs fees duties taxes brokerage fees and any additional costs that may be incurred when their parcel crosses an international border our shipping fees cover the cost of freight only all orders are shipped from our united states warehouse we recommend contacting your country s customs agency and or reviewing their website before ordering do you ship orders internationally yes we ship to the following countries and territories american samoa australia austria belgium bermuda british virgin islands canada cayman islands croatia czechia denmark estonia finland france germany gibraltar greenland guam hong kong hungary iceland ireland japan latvia luxembourg monaco netherlands new zealand north macedonia northern mariana islands norway poland portugal puerto rico slovakia slovenia south korea spain sweden switzerland taiwan turks caicos islands united kingdom uk united states virgin islands british virgin islands u s if your country is not listed above we suggest using a us based freight forwarding firm we will ship your order to them then they will ship it to you how do you determine shipping fees shipping fees are calculated by the weight and size of the package as well as shipping distance larger heavier items will cost more to ship than smaller lighter weight items therefore grouping items together when ordering will usually result in lower per item costs for shipping we always locate the lowest cost shipping method available to quickly and reliably deliver your order our goal is to keep shipping fees as low as possible how do i pay for my order we gladly accept credit or debit cards visa mastercard and american express we do not accept discover in addition we accept zelle cashiers checks and money orders please message us before ordering if you would like to pay in this manner all prices on our site are quoted in us dollars usd how do i cancel or change my order in order to maintain our same day shipping schedule our warehouse team packs orders within an hour after they are placed after an order has been packed we are unable to cancel or change it message us within an hour after your order was placed and we will do our best to accommodate your request be sure to include your order number the item i want is out of stock when will it be in our stock status is updated daily we suggest rechecking the your product page each day for in stock availability adult sex toys discreet same day shipping free us shipping over 69 for over a decade satisfaction com online adult store has offered the top quality adult toys at the lowest prices backed by our fast shipping and courteous customer service if you re looking for top rated adult sex toys we offer thousands of amazing items we offer an unmatched selection of dildos male masturbators male enhancement pills and more some of our best selling toys include king cock dildos loverboy dildos au naturel dildos squirting dildos chubby dildos huge dildos pornstar dildos main squeeze strokers and pocket pussy strokers for your privacy all orders are discreetly packaged shipped we offer free us shipping for orders over 69 as well as same day shipping order now and save satisfaction home shop testimonials about contact login register faq facebook twitter terms conditions privacy policy 2257 compliance statement copyright 2026 satisfaction com all rights reserved
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