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Description= The CCAC ITS offers resources and information for students who are experiencing technical challenges.;
Keywords= its, office 365, it, excel, information technology, microsoft word;
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Text of the page (random words):
sports first generation students at ccac fitness centers honors program maps directions safety security student id parking permits student life student support student support deans of students disability services resource navigators tutoring counseling services career services job readiness library services information technology services military veteran services act 101 keys program student success coaches career tech education services navigate360 child care resources ccac roadmap civic engagement workforce community workforce community center for education innovation training community education community impact fellowship program community training development professional development continuing education public safety institute vocational education workforce development about about achieving the dream assessment institutional effectiveness board of trustees ccac educational foundation ccac events ccac facilities ccac newsroom ccac s 60th anniversary cares act reports civic engagement college accessibility college forms college policies contact ccac doing business with ccac hidden gems institutional compliance marketing public relations middle states accreditation self study meet the faculty office of the president office of sponsored programs research student achievement working at ccac years of service request info visit give quick links academic advising academic calendar blackboard bookstore career coach ccac account netid course catalog handshake library maps directions reset ccac password resources deans of students forms help center information center it servicedesk student handbook graduation commencement you are in a quick links window press the escape key to exit close quick links academic advising academic calendar blackboard bookstore career coach ccac account netid course catalog handshake library maps directions reset ccac password resources deans of students forms help center information center it servicedesk student handbook graduation commencement home student support information technology services information technology services in this section student support the academic center act 101 career services job readiness employer resources job career resources student alumni resources career tech education services ccac roadmap child care resources civic engagement vote make your voice heard counseling services deans of students disability services elevating scholars first generation students at ccac fostering your success information technology services keys program learning services learning assistance center learning commons math café reading lab library services military veterans services navigate360 resource navigators student success coaches ccac its information technology services its is here to support your college studies by providing access to software applications online tools and other ccac technology related resources many of the applications and tools can be accessed through a single account your ccac netid the its department provides students with the resources they need to be successful such as computers printers applications microsoft 365 and more technical assistance is provided by the its department through the its servicedesk need technology help call email supportal technology support its is here to support your college studies by providing access to software applications online tools and other resources the ccac its servicedesk is available seven days a week to support your technology needs and questions use the contact information below to call or email the its servicedesk the help center lets you search for answers to common questions how to guides and troubleshooting instructions view contact information technology policies the community college of allegheny county provides computing and networking services to members of the college community and other specified clients access to and use of computing and networking resources are privileges limited to authorized users and for approved purposes only students using college computers and applications should be aware of ccac policies regarding network access and technology use view policies outages notifications to keep college technology services secure its follows a planned maintenance schedule its developed the schedule by benchmarking similar colleges reviewing academic calendars to avoid important dates and meeting with cross functional college committees ccac students and employees will receive an email about planned outages or affected services for unscheduled outages and unexpected issues an email or text message notification may be used view statuses view outage schedule technology information its provides applications and services to support students including email ccac self service blackboard wi fi on campus microsoft 365 apps and myccac hub access students will need a ccac netid to access these services create ccac netid view ccac netid help center article student loaner laptop program ccac offers laptops to students in need of technology assistance through the dean of students the laptops are on loan to the students for the duration of their ccac education its only services these laptops when there is a technical issue learn more about the loaner laptop program and apply technology support the its servicedesk supports the following the its servicedesk will provide support for the technology categories listed below if you use a product not listed here we may try to answer your questions but cannot guarantee a full solution ccac netid account blackboard ccac self service email mobile devices tablets internet browsers wi fi microsoft 365 apps cybersecurity single sign on ccac web applications windows 11 operating system what the its servicedesk does not support home computers or personal laptops or pcs its staff cannot work on laptops nor give advice on fixing hardware and software problems on personal computers chromebooks or devices with chromeos extended assistance with homework assignments students will be referred to tutoring services or their instructor hardware and software that is outside ccac standards third party software not maintained by the college i e jobs at ccac brainfuse textbook publishers software etc computer resources on campus computer resources are available at all ccac locations to all ccac students the ccac libraries are also equipped with computers printers and scanners and have the necessary software to complete coursework view computer resources by campus printing on campus multifunctional printers both black and white and color are available at all ccac locations to ccac students and employees students are allocated a set dollar amount per semester for printing they can add more funds if needed view the printing guide view the faq about printing ccac uses technology to help you reach your goals charles graham vice president chief information officer technology information ccac netid account your ccac netid account identifies you to the ccac network and enables you to access a variety of resources applications and services without a ccac netid you cannot log in or use any campus pc or ccac network resources most ccac applications are web based myccac hub blackboard ccac email ccac self service etc and may be accessed on your home computer or mobile device as long as you have an internet connection you can create a ccac netid account after you are accepted and receive your seven digit student number you will receive an email from the its servicedesk letting you know that you are able to create your account this account is limited to specific ccac applications you will not have a ccac email account once you have registered for classes you will automatically receive another email letting you know that your account has full access to all ccac applications and that you will have an active ccac email address ccac email you will have access to your ccac email once you receive the email letting you know that your netid account has full access t he college will send communications to your ccac email address not your personal email you can also access your email through the outlook app outlook website and myccac hub tile use your ccac netid username and password to log on to your email account your ccac email address follows this format n etidusername ccac edu click here for assistance with accessing your ccac email heoa the higher education opportunity act heoa was signed into law on aug 14 2008 final regulations were issued on oct 29 2009 enforcement of the heoa provisions formally began on july 1 2010 and all colleges and universities are required to make a good faith effort at compliance several sections of the heoa deal with unauthorized file sharing on campus networks imposing three general requirements on all u s colleges and universities you can access the heoa information on our policy page learn more wi fi ccac provides two wireless networks ccac guest and ccac wireless its strongly recommends that ccac community members students and employees use ccac wireless ccac wireless uses strong encryption that serves to protect your information from unauthorized interception and viewing a valid ccac netid account will be required to connect learn how to connect to ccac wireless microsoft 365 apps microsoft 365 apps are available to currently enrolled ccac students microsoft 365 apps includes access to word excel powerpoint outlook onenote and more plus access to free cloud storage on onedrive microsoft 365 apps can be installed on a personal device mobile device or through the web browser click here to install microsoft 365 apps on your personal device meet the its leadership team ashley dignon director of application services 412 237 3185 adignon ccac edu megan rice assistant vice president of its 412 237 3127 mrice ccac edu stacey warfield ed d director of learning and development 412 237 3123 swarfield ccac edu cologero coppola director of technical services 412 237 3174 ccoppola ccac edu its mission philosophy goals objectives mission philosophy goals objectives our mission the mission of information technology services its is to provide the following to students faculty and staff a technology rich environment for teaching and learning in both on campus college facilities and the virtual campus technology tools that enable collaboration and improve productivity in academic and business operations robust database and web applications for student services and business analytics comprehensive support system and training services for students faculty and staff a reliable and secure infrastructure to support these technologies our philosophy of service in order to accomplish our mission the its department has adopted this philosophy of service we are here to support the teaching learning process and the college s business operations we are here to deploy the right resources to help individuals become more productive and reduce downtime we will speak with one voice to educate the college community about our services we will resolve problems and fulfill service requests in a timely manner with professionalism and courtesy we will take every opportunity to demonstrate explain and provide insights on technology with our clients our strategic goals enhance teaching and learning through information technology provide necessary technology infrastructure to enhance productivity collaboration and communication provide stewardship and coordination in evaluating and implementing technology at the college provide students and staff access to the college s teaching and learning resources regardless of time and place improve technology support services and learning tools for students and employees improve security of the college s electronic resources enhance and expand the use of existing and new technology for administrative operation our department s objectives ccac will increase academic success college completion and equity in the region by providing every student with the motivation and support they need to achieve their individual goals scale up initiatives including systems procedures and policies that have been shown to increase student engagement persistence and success support and encourage faculty innovation and curricular redesign to support student goal attainment place students on clear pathways to achieving their individual goals including degree completion and transfer connect students with caring and effective support services develop physical and virtual learning environments that improve student success ccac will become a global learning community that stands on the pillars of proactive intentional access inclusion diversity social justice and respect to positively impact the vitality of the region develop an approach to enrollment management that eliminates all institutional barriers to access and places every student on an intentional pathway to success help underserved individuals understand how to attend college and access the support services they need expand the participation and success of minority and disadvantaged students in the college develop programs and services that prepare students to succeed in a global society strengthen our culture of inclusion through professional development and continued growth in the diversity of all employee groups ccac will become the region s premier provider of workforce training and increase prosperity and opportunity throughout the region by preparing individuals to meet the emerging workforce needs of the community and employers promote upward mobility for students by developing specific career pathways to the region s high demand occupational clusters use labor market information and understanding of employers needs to design instructions and career pathways for students prepare students for the modern workplace by incorporating work based hands on internships work study apprenticeships and clinical placements into students learning experiences develop community and employer partnerships to help close the region s skills gap align equipment facilities and instructional methods with the regions workforce needs ccac will incorporate innovative uses of technology to advance the delivery of instruction and services and to support the region s 21st century economy support and enhance teaching and learning student success and completion by providing faculty and employees with innovative technology solutions develop the infrastructure needed to prepare students for the region s 21st century jobs enable students the community and employees to engage the college in a stable and secure digital environment improve communications and administrative systems to drive college operations enrollment management collaboration productivity and process improvement provide support and training services to ensure the effective use of technology by all constituencies frequently asked questions how do i create my ccac netid where can i find my student id number w...
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