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description= Straight-talking banking, in black and white. first direct helps over 1.7 million UK customers with current accounts, loans, credit cards, savings and mortgages.;
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online and personal banking first direct bank javascript is currently disabled on this computer device as such cookies for this site are currently disabled in order to have access to all the features of our fully optimised website please enable your javascript settings via your browser for a list of all the cookies we use and what they do please read our cookie policy skip to content navigation menu contact us online banking opens in a new window home online banking online banking contact us back banking skip to mortgages bank accounts 1st account joint account overdrafts switching to first direct first direct perks payments and transfers standing orders and direct debits international payments ways to bank our mobile app online banking apple pay google pay samsung pay phone banking open banking banking help general bank account help card services forgotten your pin paying in cheques and cash statements balances and transactions updating your personal details using your card outside the uk back mortgages skip to credit cards my mortgage needs buying my first home remortgaging with first direct moving to a new home how to apply existing mortgage customers porting your mortgage borrow more on your mortgage support with mortgage payments calculators find a mortgage for you how much can i borrow more calculators mortgage types repayment mortgages mortgage rates and fees our mortgage fees our mortgage rates fixed rate mortgages tracker rate mortgages standard variable rate mortgages back credit cards skip to loans our credit cards balance transfer cards purchase cards existing customers credit card help credit scoring responsible lending using your card outside the uk back loans skip to savings our loans personal loan car loan home improvement loan debt consolidation loan loans help personal loans help credit scoring responsible lending back savings skip to more products savings accounts regular saver cash isa bonus savings account fixed rate savings savings account compare savings accounts savings help personal savings allowance savings articles savings tips for 2025 what is a fixed term savings account how to build an emergency fund back more products skip to banking help investing sharedealing services stocks and shares isa what you can trade in existing customers sharedealing help insurance home insurance life insurance first directory travel and international travelling with your debit card travel money international payments bic and iban using your card outside the uk back banking help skip to personal support your account general bank account help switching to first direct statements balances and transactions payments and transfers standing orders and direct debits card services updating your personal details using your card outside the uk mobile and online banking register for mobile and online banking get help logging on set up our app on a new phone online banking banking on our app how to pay in a cheque using the app service updates fraud and security secure key help fraud and common scams card declined online useful information how to claim a debit or credit card refund base rate updates transaction history policy self assessment tax payment back personal support skip to about us life events bereavement domestic and financial abuse fraud and scams redundancy separation and divorce money worries dealing with financial difficulty persistent debt budgeting and money management gambling support your support needs accessibility mental health and support managing someone else s money power of attorney back about us skip to content about first direct who we are first direct bank arena our charity partners careers press and media get 175 for switching banks within 45 days of your account opening you need to switch to us using the current account switch service including at least 2 direct debits or standing orders deposit 1 000 make 5 debit card payments and log on to digital banking new customers only t cs apply find out more view our current account 2 million customers and loads of them have stayed with us for over a decade banking in black and white open an account in minutes a virtual card to use straight away no monthly fees find out more your money on your mobile saving and budgeting tools track your spending freeze and unfreeze your card secure log on simple help topics and live chat if you re having trouble find out more and that s not all we can offer savings accounts that really help you save with interest credit cards for purchases and balance transfers tailored loans built for you mortgages that make you feel right at home insurance for protecting the things that matter most about our current account wherever you find yourself during the cost of living crisis we re here to help you through it learn more independent service quality survey results published august 2025 as part of a regulatory requirement an independent survey was conducted to ask approximately 1 000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family the results represent the view of customers who took part in the survey the requirement to publish the financial conduct authority service quality information for personal current accounts can be found on the sqi page see full results authorised push payment app scams rankings in 2023 authorised push payment app scams happen when someone is tricked into transferring money to a fraudster s bank account these charts use data given to the payment systems regulator by major banking groups in the uk in 2023 you can read the full report by visiting www psr org uk app fraud data opens an overlay will show a security message first share of app scams refunded this is the proportion of total app fraud losses that were reimbursed ranked out of 14 firms see full results see full results app scams sent per million transactions this is the amount of money sent from the victim s account to the scammer ranked out of 14 firms for example for every 1 million of hsbc uk and first direct transactions sent in 2023 159 was lost to app scams see full results see full results app scams received per million transactions smaller uk banks and payment firms this is the amount of money received into the scammer s account from the victim ranked out of all uk banks and payment firms for example for every 1 million received into consumer accounts at skrill 18 550 of it was app scams see full results see full results app scams received per million transactions major uk banks and building societies this is the amount of money received into the scammer s account from the victim ranked out of all uk banks and payment firms for example for every 1 million received into consumer accounts at hsbc uk and first direct 128 of it was app scams see full results see full results your eligible deposits with hsbc uk bank plc are protected up to a total of 85 000 or up to 170 000 for joint accounts by the financial services compensation scheme the uk s deposit guarantee scheme this limit is applied to the total of any deposits you have with the following hsbc uk bank plc and first direct any total deposits you hold above the limit between these brands are unlikely to be covered find out more legals privacy cookies accessibility security rates terms conditions your support needs careers opens in new window sitemap contact us service updates connect with us visit our facebook page opens an overlay visit our twitter page opens an overlay visit our instagram page opens an overlay visit our tiktok page opens an overlay visit our youtube page opens an overlay first direct is a division of hsbc uk bank plc hsbc group 2025 all rights reserved member hsbc group because we want to make sure we re doing a good job we may monitor or record our calls we hope you don t mind this website is designed for use in the united kingdom
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