Meta tags:
description= Segment is a powerful tool for analyzing user data and will be extremely useful for a product and marketing team to understand user behaviour. You can integrate Segment to understand your users better with schematized and actionable data to enhance your knowledge base site experience.;
Headings (most frequently used words):
segment, document360, documentation, index, before, you, begin, access, your, write, key, integrate, with, verify, the, integration, best, practices, faq, top, features, support, contact, us,
Text of the page (most frequently used words):
the (65), #segment (52), your (29), and (22), document360 (21), you (20), key (18), page (18), write (17), integrations (16), #integration (16), for (15), data (15), analytics (14), add (14), custom (12), source (11), this (10), code (10), use (10), extensions (9), knowledge (9), base (9), configuration (9), events (8), with (8), article (7), conditions (7), exclusion (7), are (7), other (6), workspace (6), inclusion (6), can (6), from (6), such (6), debugger (6), tracking (6), value (6), tab (6), that (6), when (5), connect (5), javascript (5), basic (5), need (5), open (5), support (4), documentation (4), api (4), site (4), amplitude (4), address (4), see (4), any (4), marketing (4), field (4), blocking (4), verify (4), using (4), event (4), track (4), check (4), click (4), integrate (4), copy (4), search (4), 2026 (4), privacy (3), about (3), features (3), widgets (3), yes (3), based (3), language (3), full (3), once (3), receiving (3), send (3), tools (3), browser (3), script (3), views (3), paste (3), same (3), used (3), settings (3), new (3), name (3), identify (3), sources (3), view (3), review (3), appear (3), navigate (3), connections (3), these (3), optional (3), label (3), ask (3), policy (2), our (2), team (2), com (2), contact (2), feedback (2), drive (2), workflow (2), portal (2), top (2), private (2), hosting (2), request (2), next (2), expand (2), which (2), workspaces (2), languages (2), destination (2), mixpanel (2), crm (2), incorrect (2), error (2), execution (2), extension (2), ublock (2), origin (2), ghostery (2), step (2), lets (2), snippet (2), specific (2), user (2), beyond (2), what (2), difference (2), between (2), refer (2), called (2), both (2), initialize (2), product (2), route (2), confirm (2), after (2), multiple (2), under (2), start (2), only (2), may (2), should (2), select (2), complete (2), optionally (2), control (2), description (2), advanced (2), choose (2), type (2), bar (2), referred (2), find (2), fields (2), setup (2), account (2), create (2), access (2), how (2), before (2), stack (2), customer (2), more (2), management (2), time (2), claude (2), chatgpt (2), markdown (2), llms (2), ctrl (2), glossary (2), october (2), docs (2), file (2), index (2), soc2, cookie, trust, center, terms, careers, culture, 3000, rating, status, seo, ticket, deflector, platform, assistant, enterprise, readiness, security, migration, demo, resources, pricing, customers, tags, hotjar, related, articles, heap, previous, was, helpful, adding, editing, details, limit, runs, warehouse, google, most, common, reasons, filtering, out, testing, section, checks, why, appearing, connects, automatically, starts, useful, interactions, they, entered, faq, office, keep, visits, skewing, exclude, internal, traffic, downstream, analyze, performance, alongside, destinations, whenever, update, flowing, through, correctly, changes, descriptive, like, production, easy, connected, clearly, entering, fastest, way, sending, standard, best, practices, filters, applied, preventing, running, try, disabling, reload, scripts, console, errors, double, pasted, correct, following, configured, button, clicks, perform, those, actions, now, corresponding, created, separate, triggers, capture, have, completed, follow, steps, where, applies, also, include, here, quickly, panel, list, left, navigation, note, configuring, listed, there, keys, block, look, line, inside, quotation, marks, load, your_write_key, overview, creating, either, locations, enter, identification, website, url, prod, dev, right, then, log, its, below, begin, integrating, visitor, powerful, tool, helps, teams, understand, behavior, enables, businesses, collect, transform, store, their, first, party, effectively, simplifies, makes, easier, spend, less, analyzing, meaningful, prev, summary, plain, text, print, listen, focus, minute, read, published, 2024, updated, jul, powered, press, community, feature, self, service, troubleshooting, help, november, release, notes, manage, manager, domain, customization, import, export, project, reminder, collaboration, tasks, interactive, decision, trees, templates, variables, snippets, editor, single, sign, role, readers, creators, eddy, set, roles, permissions, invite, users, customize, publish, quick, discover, all, available, pages, exploring, further, fetch, https, txt,
Text of the page (random words):
how to integrate segment with document360 documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by segment updated on jul 20 2026 published on may 5 2024 5 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next segment is a powerful analytics tool that helps product and marketing teams understand user behavior it enables businesses to collect transform send and store their first party customer data more effectively segment simplifies data management and makes it easier to connect customer data with other tools in your stack so you spend less time on setup and more time analyzing meaningful data integrating segment with document360 lets you send knowledge base visitor data to segment and route it to any analytics or marketing destination in your stack before you begin you need a segment account you need your segment write key in document360 this is referred to as the segment id see how to find your segment write key below access your segment write key to integrate segment with document360 you need to create a source in segment and copy its write key log in to your segment account navigate to connections sources then click add source choose javascript as the source type you can search for it using the search bar at the top right on the javascript source page click add source on the source setup page enter a name for your source you can optionally add a label such as dev or prod and a website url these fields are optional and used for identification only after creating the source find your write key in either of these locations overview tab in the integration code block look for the line analytics load your_write_key the value inside the quotation marks is your write key settings tab under api keys copy the write key listed there use this write key in document360 when configuring the segment integration in the segment id field note in segment this value is called a write key in document360 it is referred to as the segment id both refer to the same value used to initialize the segment integration integrate segment with document360 in the document360 portal navigate to connections integrations in the left navigation bar select segment from the list of integrations and click add in the add new integration panel choose a configuration type basic configuration use this to quickly connect segment with your knowledge base description optional add a label to identify the integration segment id paste your segment write key here custom configuration use this to add custom javascript code for advanced tracking description optional add a label to identify the integration code paste the full segment snippet with your write key you can also include custom events using analytics track or analytics page optionally expand code inclusion exclusion conditions to control where the segment integration applies based on ip address workspace or language click add to complete the integration verify the integration once you have completed the integration follow these steps to confirm that segment is receiving data from your document360 knowledge base open your document360 knowledge base site in a new tab this triggers a page event that segment should capture in a separate tab go to your segment workspace navigate to connections sources and select the source you created for document360 go to the debugger tab you should see a page event appear in the debugger if you configured custom events such as button clicks perform those actions now and verify that the corresponding events appear if no events appear in the debugger check the following write key is incorrect double check that you pasted the correct value in the segment id field javascript error on the page open the browser console and check for errors that may be blocking script execution browser extension blocking tracking scripts try disabling privacy extensions such as ublock origin or ghostery and reload the page code inclusion exclusion conditions preventing the script from running review any ip address workspace or language filters applied in the integration settings best practices use basic configuration for standard page view tracking entering your write key under basic configuration is the fastest way to start sending data to segment use custom configuration only when you need to add specific event tracking beyond page views name your segment source clearly use a descriptive name like document360 production so it is easy to identify in your segment workspace when multiple sources are connected use the segment debugger to verify events after any changes whenever you update the integration settings or add new custom events check the debugger tab to confirm events are flowing through correctly route segment data to your analytics and marketing destinations once segment is receiving data from document360 connect it to downstream tools such as amplitude mixpanel or your crm to analyze knowledge base performance alongside your other product data use code inclusion exclusion conditions to exclude internal traffic add your office ip address as an exclusion to keep team visits from skewing your analytics data faq what is the difference between the segment write key and the segment id in document360 they refer to the same value in segment it is called a write key in document360 the same value is entered in the segment id field both are used to initialize the segment integration and connect your knowledge base data to your segment source what is the difference between basic and custom configuration basic configuration connects segment using your write key and automatically starts tracking page views custom configuration lets you paste a full segment snippet and add custom event tracking code using analytics track or analytics page which is useful when you need to track specific user interactions beyond page views why are no events appearing in the segment debugger the most common reasons are an incorrect write key in the segment id field a javascript error on the page blocking execution a browser privacy extension such as ublock origin or ghostery blocking the script or code inclusion exclusion conditions filtering out the page you are testing on see the verify the integration section for step by step checks can i use segment to send document360 data to other tools yes once segment is receiving data from document360 you can connect it to any analytics marketing or data warehouse destination in your segment workspace such as amplitude mixpanel google analytics or your crm can i limit which workspaces or languages the segment integration runs on yes when adding or editing the segment integration expand code inclusion exclusion conditions and add conditions based on ip address workspace or language see code inclusion and exclusion conditions for full details was this article helpful yes no previous article heap next article amplitude related articles integrations integrations extensions widgets other integrations extensions integrations amplitude integrations extensions widgets other integrations extensions integrations hotjar integrations extensions widgets other integrations extensions integrations tags integrations segment document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us contact us support document360 com rating 4 7 3000 about us our team our culture careers terms trust center privacy policy cookie policy soc2
|
