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telegram notifications module freescout menu close menu menu 0 number of items in cart 0 your cart is empty total 0 00 checkout modules testimonials more marketplace community modules cloud hosted feature requests installation services releases security news help installation guide faq modules faq hire developer github forum contact us github en english deutsch français telegram notifications module receive instant notifications in telegram when a conversation is created assigned updated or replied in freescout telegram notifications module the freescout telegram integration allows you to post events from freescout new conversations customer replies conversation assigned updated etc instantly to the telegram channel group or chat using telegram bot you can also map different mailboxes to different chats if you enable conversation created event the module will send notifications when any conversation is created including those marked as spam by spam filter module how to create a telegram bot important do not use bots connected to other modules for example to telegram integration module 1 talk to botfather in telegram create a bot and get it s api access token 2 enter received api token into bot api token field on module s settings page 3 create a channel in telegram or use one of your existing channels 4 open the channel click on its profile picture click the settings icon 5 now lookup bot s username and add the bot as the admin for the channel 6 send any random message to the channel and refresh telegram settings page in freescout to refresh chats list troubleshooting if you entered correct token but don t see any chats in chats mapping just go to telegram and send any random message to the channel where your bot is present if telegram notifications are not sent this issue was noticed for example when using cloudron just clear the cache in manage system tools post navigation previous workflows module next reports module lifetime license for one freescout instance purchase checkout added to cart version 1 0 20 required app version 1 8 215 license period lifetime open source agpl 3 0 information recommended hostings cloud hosted version support freescout subscribe to news subscribe to receive project news and updates 2018 2026 freescout free open source help desk shared mailbox github modules blog privacy policy contact
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