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description= Read to learn how ProProfs Help Desk helped Acer analyze support costs quickly and easily with insigfhtful reports and analytics.;
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how proprofs help desk helped acer streamline support costs 855 776 7763 get a demo live chat project all products knowledge base survey maker proprofs com login get started free get started free features features ai help desk ticket management omnichannel email live chat messaging ticket forms knowledge base ms teams soon team collaboration customer satisfaction survey integrations view all features pricing solutions solutions solutions customer support suite shared inbox internal help desk help center live chat with ai complaint management customer communication view all solutions industries software it tech business consulting ecommerce retail saas hospitality financial manufacturing view all industries suites customer delight suite customer growth suite customers learn why millions choose proprofs in their own words view case studies resources resources helpdesk blog blog best practices tips on creating delightful customer support email management more getting started courses to help you become a proprofs help desk expert video tutorials watch how proprofs help desk works top resources help desk guide how to set up a help desk help desk template help get started free log in get started free home case studies acer https www acer com acer america corporation san jose ca proprofs has a great solution with excellent service about founded in 1976 today acer is one of the world s top ict companies and has a presence in over 160 countries from service oriented technologies to the internet of things to gaming and virtual reality acer s 7 000 employees are dedicated to the research design marketing sale and support of products and solutions that break barriers between people and technology problem we have great products and a long history we felt confident with our technical service but our internal system was not able to generate a comprehensive weekly and monthly report on the cost of repairs preplacement spares etc since we have many diverse products we needed a solution to help our internal teams manage all of them we didn t want a complicated solution something simple that would power our support and allow us to monitor its success and costs solution we selected proprofs because we recognized that they would provide us with a powerful product and the support and customization we needed to succeed proprofs helped us set up custom fields so that our employees can input the cost when they close a case this means we can analyze our support costs quickly and easily result as we anticipated proprofs has excellent service and even better structure their off the shelf solution and some key customization did the trick now we can get the reports and analytics we need whenever we need them we also have the ability to analyze the cost of our replacement spare parts and other service items which is key information we have about 2 600 operators using proprofs help desk and we are happy with the ability to set up custom fields and support multiple languages including chinese which is especially helpful since we are based in taiwan related stories with live chat our guests know that we are accessible and will take care of their needs carol tiffany proprietor lazy cloud read full story with proprofs chat we can communicate with the overseas clients who cannot call us mitchell bank founder militarycruisedeals read full story anything that helps us communicate better with our customers improves our revenue charlie hueni vp purchasing sales horsesaddleshop read full story we believe software should make you happy we are building a 100 year company with awesome human support we are building a 100 year company with a mission to delight customers people think we re crazy to offer phone chat and email support we still do it when it comes to awesome support building delightful software we go the distance try it and you will love it get started get a demo press ratings resources getting started video tutorials popular blogs help desk ticketing system help desk software best help desk practices what is help desk software ai helpdesk management all resources solutions shared inbox internal help desk help center live chat with ai complaint management customer communication all solutions comparison zendesk alternatives freshdesk alternatives spiceworks alternatives help scout alternatives all comparison products livechat knowledge base survey maker project management proprofs com all products support 855 776 7763 help get a demo rating 4 8 750 blog press about contact trust gdpr ccpa terms privacy accessibility follow us on linkedin follow us on facebook follow us on youtube sitemap 2005 2026 proprofs try it free get a demo sign up free live support
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