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description= Create knowledge base content effortlessly with Document360 s Advanced WYSIWYG editor, featuring AI support, rich content tools, and Markdown compatibility.;
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editor documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by editor updated on nov 13 2026 published on may 30 2026 6 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next use this article to start an article add and format content write alongside your team and edit the markup when you need more control some steps depend on the editor your project uses so each section names the editor it applies to note the unified editor is rolled out in phases and is currently available in projects created after november 16 2026 projects created earlier continue to use the advanced wysiwyg editor and the markdown editor we re working to make it available to all projects soon check which editor your project uses your project uses either the unified editor or the advanced wysiwyg editor and the markdown editor in projects with the advanced wysiwyg and markdown editors you choose between the two for each article or set a project default to check open any article if the toolbar sits above the content and markdown view is in the article header your project uses the unified editor to learn how it works read unified editor if you ve seen it called the new editor or the block editor this is the unified editor block view is one of its two views not a separate editor there is no setting to switch an existing project or article to the unified editor the three editors differ in how you format text edit the markup and choose an editor type task unified editor advanced wysiwyg editor markdown editor format text use the toolbar above the content or the bubble menu that appears when you select text select text to show the toolbar or select t at the right hand side of the editor to open the formatting panel use the markdown syntax toolbar above the editor edit the markup select markdown view in the article header open code view to edit the html you always write the source the right pane shows a live preview choose an editor type nothing to choose set for each article or as a project default set for each article or as a project default note in projects that use the advanced wysiwyg and markdown editors the editor type selected for an individual article is separate from your project s default editor features that require the advanced wysiwyg editor such as pdf import and word import check your project s default editor setting under settings knowledge base portal general editor not the editor type of the article you are viewing if pdf or word import is not appearing as an option confirm that advanced wysiwyg is set as your project s default editor not just the editor type of the article you have open start an article choose the starting point that fits the content you have start from scratch open a blank article and write to learn more read create an article use a template start from a prebuilt structure for common content types such as how to guides release notes and troubleshooting articles to learn more read create template let eddy ai write a first draft generate a draft from a prompt create an outline or turn an audio or video file into an article to learn more read create with eddy ai import a file convert a word or pdf file into an editable article to learn more read import from word or import pdf add content to your article in the unified editor and the advanced wysiwyg editor you can add text code tables images videos callouts tabs accordions and faqs to any article choose the method that suits how you work type to open the slash command menu and insert any element without leaving the keyboard use the quick insert menu that appears in an empty block to add an eddy ai draft a list a table an image a link or a code block select more to open the full slash command menu type markdown shortcuts as you write for example type followed by a space to create a heading 2 note the quick insert menu appears only in an empty block it disappears when you start typing and reappears if you clear the block in the markdown editor select an element in the toolbar or type its markdown syntax the slash command menu and the quick insert menu are not available in the markdown editor for every element you can add and how to configure it read editor elements unified editor advanced wysiwyg editor format your content use the formatting controls to change text styles headings fonts colors lists and spacing in the unified editor the toolbar sits above the content select text to open the bubble menu which holds quick formatting such as bold italic text color highlight and link in the advanced wysiwyg editor select the text you want to format the toolbar appears to open the full formatting panel select the t icon note in the advanced wysiwyg editor to keep the formatting panel open while you work select the pin icon the panel stays anchored to the right side of the editor in the markdown editor select an option in the toolbar to add its syntax at your cursor or type the syntax yourself write with your team in the unified editor and the advanced wysiwyg editor you and other contributors can work on the same article at the same time you can see who else is editing and where their cursor is as they type in the unified editor this covers articles and page categories the markdown editor uses article locking instead so one person edits at a time to learn more read collaborative editing edit the article s markup edit the markup directly when you need precise control such as adding custom elements or inline styles in the unified editor select markdown view in the article header you can write markdown and html in markdown view select markdown view again to return to block view in the advanced wysiwyg editor open code view to edit the article s html to learn more read code view in the markdown editor you always edit the source the left pane shows the syntax and the right pane shows a live preview best practices use slash commands in the unified editor and the advanced wysiwyg editor to insert elements faster than clicking through the toolbar use templates for recurring article types such as how to guides release notes and troubleshooting articles so every article follows the same structure paste into the right view in the unified editor paste markdown into markdown view and html into block view paste as plain text when you copy content from another source to avoid carrying over unwanted formatting press ctrl shift v on windows or cmd shift v on mac pin the formatting panel in the advanced wysiwyg editor when you work on long articles set a project default editor if your project uses the advanced wysiwyg and markdown editors so every new article opens in the same editor to learn how read set the default editor for new articles faq can i switch my existing project or articles to the unified editor no there is no setting in document360 to switch an existing project or article to the unified editor the editor type option in article settings and the default editor setting switch only between the advanced wysiwyg editor and the markdown editor document360 rolls the unified editor out to projects in phases is the block editor or the new editor the same as the unified editor yes both names refer to the unified editor block view is one of its two views alongside markdown view not a separate editor was this article helpful yes no previous article overview next article create article related articles markdown content creation markdown editor elements content creation editor editor elements overview editor choices content creation document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us 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