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how to integrate mixpanel with document360 documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by mixpanel updated on jul 20 2026 published on may 5 2024 6 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next mixpanel is an event centric analytics tool that tracks user events rather than automatically capturing data integrating mixpanel with your document360 knowledge base lets you analyze how readers interact with your content which articles drive engagement where they drop off and how effective your site is overall before you begin you need a mixpanel account you need your mixpanel project token available in mixpanel under settings project settings project token configuration options when adding the mixpanel integration you can choose between two configuration types basic configuration standard setup that automatically tracks page views after you enter your mixpanel project token use this for a quick setup with minimal effort custom configuration advanced setup that requires loading and initializing the mixpanel library manually use this when you want to track specific events beyond page views such as button clicks or form submissions set up mixpanel basic configuration in the document360 portal navigate to connections integrations in the left navigation bar select mixpanel from the list of integrations and click add the add new integration dialog appears select the basic configuration option enter a description for this integration enter your mixpanel project token in the mixpanel id field for details on where to find your token see the mixpanel installation guide optionally expand code inclusion exclusion conditions to apply the code based on ip address workspace or language click add your knowledge base will now send page view data to mixpanel note if you want to track additional events such as button clicks or form submissions use the custom configuration option instead custom configuration use custom configuration to set up an advanced mixpanel integration this option lets you add javascript code directly in the configuration panel and customize event tracking based on your needs in the document360 portal navigate to connections integrations in the left navigation bar select mixpanel from the list of integrations and click add the add new integration panel appears select the custom configuration option enter a description for this integration paste your javascript snippet into the code field see the examples below optionally expand code inclusion exclusion conditions to apply the code based on ip address workspace or language click add caution custom configuration does not load mixpanel automatically you must first include the mixpanel library and initialize it with your mixpanel project token example load and initialize mixpanel replace your_project_token with your actual mixpanel project token from mixpanel s project settings script function f b if b __sv var e g i h window mixpanel b b _i b init function e f c function g a d var b d split 2 b length a a b 0 d b 1 a d function a push d concat array prototype slice call arguments 0 var a b undefined typeof c a b c c mixpanel a people a people a tostring function a var d mixpanel mixpanel c d c a d stub return d a people tostring function return a tostring 1 people stub i disable time_event track track_pageview track_links track_forms track_with_groups add_group set_group remove_group register register_once alias unregister identify name_tag set set_once union unset tostring reset opt_in_tracking opt_out_tracking has_opted_in_tracking has_opted_out_tracking clear_opt_in_out_tracking get_group split for h 0 h i length h g a i h b _i push e f c b __sv 1 2 e f createelement script e type text javascript e async 0 e src https cdn mxpnl com libs mixpanel 2 latest min js g f getelementsbytagname script 0 g parentnode insertbefore e g document window mixpanel mixpanel init your_project_token script example page view tracking script mixpanel track page view page url window location href page title document title referrer document referrer script note you can rename page view to another event name such as article viewed or category opened depending on what you want to track example button click tracking replace yourbuttonid with the actual id of the button you want to track and update your button label with a meaningful label for example if you are tracking a button labelled subscribe use subscribebutton and subscribe script document getelementbyid yourbuttonid addeventlistener click function mixpanel track button click button name your button label page url window location href script pro tip the examples above cover the most common use cases to track other event types such as form submissions video plays or scroll depth refer to the mixpanel javascript sdk documentation for a complete list of methods and advanced tracking patterns verify the configuration if no data appears in mixpanel after setup work through the following checks confirm your token make sure you entered the mixpanel project token and not the project id or api secret check the page source open your knowledge base site in a browser right click anywhere on the page and select view page source shortcut ctrl u on windows linux option u on mac press ctrl f f and search for mixpanel if you do not find it the mixpanel integration script has not been injected check the network tab open your knowledge base site in a browser press f12 windows linux or option i mac to open developer tools go to the network tab in the filter box type api mixpanel com reload the page or perform an action such as viewing an article if you see requests to api mixpanel com events are being sent if no requests appear the mixpanel library is not loading or events are being blocked rule out blockers check for ad blockers cookie consent banners or restrictive content security policies csp these can prevent mixpanel from loading or sending data pro tip always test in an incognito or private browser window this ensures you are loading the latest published scripts and avoids issues caused by browser caching workaround using custom html if the mixpanel integration script does not load correctly through the native integration you can add it as a custom html integration instead in the document360 portal navigate to connections integrations in the left navigation bar select custom html from the list of integrations and click add the add new integration panel appears paste the mixpanel library snippet see load and initialize mixpanel above add your custom event tracking code below the initialization snippet click add and test again in mixpanel best practices use basic configuration unless you need custom event tracking for most knowledge bases entering the project token under basic configuration is enough to start tracking page views always initialize the mixpanel library before calling tracking functions in custom configuration paste the full library initialization snippet first then add your event tracking code below it test in an incognito window after saving browser caching can cause stale scripts to run which makes it look like changes haven t taken effect use code inclusion exclusion conditions to exclude internal traffic add your office ip address as an exclusion to prevent team visits from skewing your analytics data rename events to match your naming convention mixpanel event names are case sensitive and appear as is in your dashboard use consistent descriptive names like article viewed rather than page view to make your data easier to read faq what is the difference between basic and custom configuration basic configuration automatically tracks page views after you enter your mixpanel project token custom configuration requires you to manually load the mixpanel library and write javascript to track specific events use basic for a quick setup and custom when you need to track events beyond page views where do i find my mixpanel project token in mixpanel go to settings project settings project token make sure you copy the project token and not the project id or api secret as these are different values why is no data appearing in mixpanel after i set up the integration check that you entered the correct project token verify the mixpanel script is injected by searching for mixpanel in the page source and check the network tab in developer tools for requests to api mixpanel com ad blockers cookie consent banners or content security policies may also block the script from running see the verify the configuration section for step by step checks can i track events other than page views yes use the custom configuration option and add javascript event tracking code for button clicks form submissions video plays or any other interaction see the code examples in this article and refer to the mixpanel javascript sdk documentation for advanced patterns can i limit which workspaces or languages mixpanel tracks yes when adding or editing the mixpanel integration expand the code inclusion exclusion conditions section and add conditions based on ip address workspace or language see code inclusion and exclusion conditions for full details was this article helpful yes no previous article code inclusion and exclusion conditions next article fullstory related articles integrations integrations extensions widgets other integrations extensions integrations hotjar integrations extensions widgets other integrations extensions integrations custom html integrations extensions widgets other integrations extensions integrations tags integrations mixpanel document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow 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