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description= Learn how to use variables for consistent, reusable content across articles, ensuring easy updates and maintaining accuracy in your knowledge base.;
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variables documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by variables published on jun 13 2026 2 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next variables are reusable text elements that let you define a value once and insert it across multiple articles and category pages when the value changes you update the variable in one place and every article that uses it updates automatically for example if your support email appears in 40 articles and changes updating the variable once updates all 40 articles instantly when to use variables use variables for short text based content that appears in multiple articles or category pages is likely to change over time such as contact details version numbers product names urls field labels or disclaimers must stay consistent across the entire knowledge base for longer or formatted content such as paragraphs tables callouts or images use snippets instead variables vs snippets variables snippets content type plain text numbers links short phrases formatted blocks such as paragraphs tables images callouts and code typical use product names version numbers support emails disclaimers shared steps contact blocks repeated warnings character limit 300 characters no character limit formatting support basic inline formatting only full editor formatting inserted via toolbar merge code syntax or slash command toolbar or merge code syntax get started with variables create and manage variables create a variable and configure its name merge code language and content edit delete bulk delete and view article dependencies learn more use and translate variables insert variables into articles using the toolbar merge code syntax or slash command translate variables for multilingual knowledge bases learn more best practices use variables for content that changes not content that stays fixed variables are most valuable when the content needs to be updated periodically if a value is unlikely to change writing it inline is simpler and easier to review only use variables when the same content appears in three or more places if something appears in just one or two articles updating those directly is faster than creating and managing a variable use descriptive specific names name variables so contributors can identify the right one at a glance for example supportemail or productversion_ios is clearer than email1 or v1 vague names slow down authoring and lead to the wrong variable being inserted set language scope intentionally use global for values that are the same in every language such as a product name that is never translated use language specific variables for values that differ by locale such as a regional phone number or a localised url check the used in column before editing or deleting an edit to a variable updates every article that uses it immediately including published ones before making a change review which articles are affected so you can verify the updated value reads correctly in all contexts do not use variables inside snippets variables inside snippets do not render correctly in the editor preview or in pdf exports if a snippet needs dynamic values manage them separately was this article helpful yes no previous article use and translate snippets next article create and manage variables related articles snippets content management content tools snippets create and manage variables content management content tools variables use and translate variables content management content tools variables document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us contact us support document360 com rating 4 7 3000 about us our team our culture careers terms trust center privacy policy cookie policy soc2
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