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description= Help, FAQs and customer support for Element.;
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Text of the page (random words):
type of mentions will i get notified by default you ll be notified if your display name and your user name are mentioned you can add other names nicknames or keywords on which you want to be notified from your settings in the notifications section how do i send a file simple just drag the file into element and it will automatically upload alternatively you can click on the paperclip icon in the text input field and browse your filesystem can i upload a file from a mobile device yes you can on a mobile device simply press the arrow which is pointing upwards on ios or the symbol on android while in a chat and select your file how can i invite a contact to use element you can invite someone to a room by using the invite to this room button in the right hand side room members list using their matrix id if they have one or by email those without a matrix id will be able to preview the room if the room allows for that is there a way to know if a message has been read yes element shows who has read a message by displaying their avatar to the right of the message hovering over these avatars or clicking on them on mobile will give you the user s info and reading time how can i search for a file or message to search a room from desktop click on the magnifying glass located near the top of the screen you can then type in a keyword or filename that you are searching for with the ability to select whether you want to search within the specific chat room or across all conversations for encrypted rooms search only works on desktop not element web and mobile and you need to have message search enabled in the element security privacy settings settings how do i change my account settings click on the drop down menu under your name in the top left corner of the web or desktop app and select from here you can change all of your account and general element preferences how do i change my notification settings element allows you to customise your notifications at two levels across the app and per room you can configure how you will be notified for given events by default in the notifications section of your settings accessible from the drop down menu under your name in the top left corner of the web desktop app you can configure keywords default notification settings for group one to one chat rooms invites and calls the notifications can be turned off you won t be notified when the selected event happens turned on you will get a message popping up when the selected event happens but no sound noisy you will get a visual highlight red badge and or text highlight a sound and or vibration depending on the device when the selected event happens then for finer tuning you can easily configure per room notification setting from the context menu you get by clicking on the icon that appears when hovering over the room name in the room list this is very handy when you wish to temporarily mute a room or make sure you re not missing anything from a given discussion you can select the following options mute you won t be notified even if your name or a keyword is mentioned mentions only you will only be notified for the items that are meant to be noisy i e your name and keywords all messages you will get a silent notification for every message happening in the room your noisy events e g your name being mentioned will still be noisy red badge and sound all messages noisy every message will make a noise on top of the visual notification your noisy events will still be differentiated by a red badge how do i set up email notifications you can set element up to email you when you have missed some activity new messages new invites you can do this in the notification section of your settings and turn on the toggle labelled as enable email notifications how can i change my display name you can change your display name in general section of your settings accessible from the drop down menu under your name in the top left corner of the web desktop app how do i reset my password the element team won t be able to reset passwords or reactivate matrix org accounts if you have forgotten your password please visit app element io and click on the link set a new password you will need to input the email address which is registered to your element account and choose a new password an email will then be sent to confirm your request to reset your password please follow the link in the email to complete the process and regain access to your account if you haven t set an email address for your element account please contact your homeserver administrator who may choose to reset your password for you why would i need to associate an email address to my account can i do so a posteriori it s ultimately up to the administrator of the server to decide whether or not you need to use an email address when creating a matrix account and optionally restrict this to certain email addresses or domains if you can we strongly recommend that you set an email address in order to be able to reclaim your account if you ve lost your password it is also useful for people to find you and easier to remember than yet another id if you haven t done so at registrationdon t worry you can add as many email addresses as you like at any point in the general section of your settings if you have forgotten your password and did not register an email address with your account your homeserver administrator may choose to reset the password for you if not we re sorry to say that there is no other way to access your account rooms how can i change the settings for a specific chat or room you can change the settings for any one to one chat or group room by clicking on the cog icon next to the room name can i restrict the access of a room to a given set of people you can restrict the access of a room to people who have been invited by selecting the private invite only option in the security privacy settings of the room people knowing the link of the room won t be able to access it if an invite hasn t been explicitly sent to their email address or id by adding the room to a space you can also select space members to only allow anyone that is a member of the space to join can i limit the access of a room to people knowing its existence you can restrict the access of a room to people with whom you shared a link to the room by selecting the anyone who knows the room link option in the room settings selecting this option will not make the room publicly visible to the rest of the community can i make a room publicly discoverable you can get your room listed into your server s directory by checking the button labeled publish this room to the public in example com s room directory by checking this box it will be discoverable to anyone searching for a room on the server however they will be able to join only if you haven t restricted the access only to people with an invitation will anyone be able to join my room if i list it in the directory if your room is listed in the directory people will know it exists but they will only be able to join it if you allowed the access to it to anyone knowing the link can new members read the history of the room yes if the room history visibility is set to members full history in the room s privacy security settings new members will be able to read messages that were sent before they were invited in rooms that are end to end encrypted the feature is currently under development and will be available soon when greg invites kate to such an end to end encrypted room kate is seeing a decoration on the past messages that they have been shared by greg as kate was not in the room when the past messages were sent it is greg who provides her with the message decryption keys even though most regular users won t make use of this information in nominal situations and the messages can still be trusted it is important from a security perspective to have full transparency on the provenance of the message decryption keys and the trust anchors if greg was malicious and could also find a malicious server admin to cooperate with they together could manipulate those past messages in contrast if the history visibility is set to members since invited the new members won t see the messages that were sent before they were invited note when changing the history visibility of the room it won t affect the visibility of the messages that have been already sent the setting that was present at the time of sending the message is what matters for example if at the time of sending the message the visibility was members since invited then this message will be forever visible only to members who were invited or already members at the time of sending this message hence when you switch from members since invited to members full history on tuesday at 10 the future members can t read messages that were sent before tuesday at 10 note in end to end encrypted rooms history is only available when the new member is explicitly invited to the room if the room allows members of a space to join without an invite and the new member uses that option to join they won t be able to see history if i make the room accessible to anyone will new members be able to read the history no changing the room s access e g who can join the room will not automatically affect the history visibility of the room e g who can see history for example if the visibility is members since invited and the room is made accessible to anyone the user would still need to join the room to see history and they only see messages sent after they joined secondly it shall be noted that even after the history visibility of that room is changed to members full history this won t affect past messages those messages can still only be seen by members who were invited or already members at the time the message was sent why would i want to make history visible to anyone making the history visible to anyone means that people can see what is being said in a room before joining it so typically if you are browsing the room directory and see a room which might be interesting you will have the opportunity to peek into it having a view of what has been said without joining it this gives users the opportunity to gauge a room before joining it is a useful option for rooms publicly listed and hosting public discussions so that they have an idea of what they re going into before joining note for security reasons this option is only offered when the room is accessible to anyone and the room is not end to end encrypted what is a room address by default the room has an ugly identifier which is barely human readable setting an address for a room allows you to give it a simple reference making it easier to share a link to it the addresses are linked to the server you are registered on e g matrix org if your id is username matrix org a room can have different addresses on the same homeserver and addresses on different homeservers they are just a user friendly entry point but are required the moment you want to make the room accessible in other ways than by inviting users what is a favourite room the favourite section allows you to pin and order important rooms which will be displayed at the top of your element room list what is a low priority room the low priority section allows you to declutter your room list by moving rooms you consider less important to the bottom what is the historical section the historical section lists all the rooms you ve left and allows you to access the history you have there you won t see the new activity in these rooms only what happened before you left as a room admin can i decide what members can do in the roles and permissions section of the room s settings you ll be able to configure the privilege levels required to perform various actions in the room e g send a message ban kick members redact messages update the room s settings invite new members etc privacy abuse and notices please note that element is a client that allows you to access any homeserver in the matrix network just like a browser allows you to access any website you want each homeserver has different approaches to abuse management and privacy which are out of element s control how is my personal data being used here is element s privacy policy if you have additional questions contact our dpo how do i report on content in element report inappropriate content on element by hovering on the message and clicking the more options button three dots and report content how do i submit an abuse report to report a general abuse issue please contact to report an abuse issue on the matrix org homeserver please contact to report an issue outside of matrix org homeserver please contact the administrators of that homeserver how do i request a dmca takedown please read our copyright policy for our approach to copyright to send dmca takedown notices contact end to end encryption what is encryption encryption means scrambling a message in such a way that only those knowing the secret key can unscramble it we use encryption to keep your messages and files private what is end to end encryption end to end encryption means your messages and files are encrypted before they leave your device and stay encrypted until they reach the other participants devices end to end encrypted messages can only be read by the participants in the conversation who can read my messages thanks to end to end encryption your messages can only be read by the participants in the conversation and nobody else this means your messages can t be read by anyone at element or by any other third party it also means that if you lose your keys you won t be able to read your messages are all of my messages encrypted no messages are only encrypted in rooms with encryption enabled you can enable encryption by going to room settings what is key storage key storage is necessary to decrypt your chat history on new devices when you add them to your account for backup so you can retain your digital identity and chat history even when you remove all your devices or lose access to them key storage is enabled by default to function your device s store a copy of your message keys on your account provider s server is key storage safe before your digital identity and message keys leave your device they are always encrypted no one other than you not even your account provider can access or use them to read your messages or send messages on behalf of you or add devices to your account what is a recovery key a recovery key is a unique 48 character key for example estz 4us6 nh29 89jk u1uh zbae 4pus qqc1 86pt em8o r8nb bdwq that is generated for you to be able to restore your chat backup and retain your digital identity when you lose access to all your devices it can also be used to verify your new devices that you add to your account if you are not signed in to element anywhere or lose all of your devices your recovery key is the only option to retain your digital identity a...
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