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description= An archive of Windows Live Wire, the official blog of the Windows Live team, which ran from 2007 to 2010 on Windows Live Spaces;
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ing the file menu all your audience needs is a web browser they don t need powerpoint and they don t even need to sign in for additional details on office 2010 please visit the office website thanks windows live skydrive team during the office web apps tech preview onenote web app and certain features such as creating or editing a document in word web app are not available also saving to skydrive from within onenote 2010 is not supported please visit the office website for additional details including browser compatibility information technorati tags skydrive office 2010 office web apps web apps excel powerpoint word windows live office cloud clubhouse tags clubhouse office 2010 skydrive web apps excel powerpoint word windows live office cloud announcements november 18 2009 80 comments phishing a look inside phishing what it is and how it relates to your webmail credentials recently the webmail industry experienced what was believed to be a phishing incident where several thousands of credentials from gmail yahoo and hotmail accounts were exposed on a third party site for those who are wondering exactly what phishing is and how it relates to general spam phishing is a criminally fraudulent attempt to acquire sensitive information such as usernames passwords and credit card details by masquerading as a trustworthy person or institution in e mail or on a website these credentials are used for identity theft financial transactions and other potentially harmful activities while spam refers to being targeted with unwanted emails in general eg the common viagra ads phishing refers to attempts to obtain your webmail credentials and other identity with fraudulent intent and unfortunately it isn t anything new but thanks to coordinated efforts across the tech industry and partnerships between industry players who are a part of the anti phishing working group over the years most web services users and other applications have become smarter at spotting tricks like link manipulation phone phishing and forged websites cybercriminals have adapted to improved vigilance by focusing on the consumers as easier targets than battling technology unfortunately even technologically unsophisticated attacks can be successful because people traditionally underestimate the value of their online identities and the gates that this information can open in most cases this type of phishing attack is carried out by sending a simple e mail that appears to be from someone you know it might appear to be from the customer support department of hotmail or another webmail provider or it may even appear to come from a friend of yours most likely the message went to their entire contact list and asks you to provide the credentials for your webmail service or it instructs you to click a link probably every one of us has seen an attack like this by now some of the most common types of phishing attacks 1 attacks that rely on forging identities in one of the most common types of attacks the attackers change the name that is associated with an email address to a trusted familiar name like for example windows live customer support or bank of america even though their e mail address still is yourfriendlyspammer live com if you re not paying attention it can be easy to mistake a message like this for a genuine request from windows live or your bank 2 attacks that use stolen accounts in a variant of phishing the attacker uses a previously compromised user account to send a link to everyone in the contact list for that account if you unknowingly click the link you land on a spam phishing or malware download site as you can imagine an e mail you get from a friend s account significantly increases the credibility of that message and increases the likelihood of a successful attack so watch out for odd or uncharacteristic e mails that comes from a friend s account 3 attacks that ask you to provide credentials via phone in a typical phone phishing scam the scammer may direct you to call a customer support phone number claiming that your account will be closed or other problems will occur if you don t call the number a person or an audio response unit waits to take your account number personal identification number password or other valuable personal data 4 attacks via forged websites many phishing attacks will convince you to trust them by including official looking logos or other identifying information taken directly from legitimate websites a common trick is to create a web address that resembles the name of a well known company but is slightly altered by adding omitting or transposing letters for example the address www microsoft com could appear instead as www micosoft com or www mircosoft com or www verify microsoft com 5 attacks using social engineering sometimes a scammer will include convincing details about your personal life that they found on your social networking pages it is easy for a user to think that they are getting an email from a friend wanting to reconnect and may inadvertently provide personal information once the attackers have your credentials they typically use the account for various things they can use your account to send more phishing or spam messages these could go out to people on your contact list the response rates to campaigns using stolen e mail accounts to send the messages are far superior to traditional campaigns because of the inherent trust your contacts have for e mail with your name on it or your email id could be used for broader spamming since this allows them to counter abuse detection technology for a while they can sell or use information from other accounts that you ve linked to the stolen e mail account if you ve used the same password for other financial services merchant sites and more the impact could be very far reaching they can sell it the resale value of a legitimate web mail account like yours is 2 a pop on the black market twice the amount they can get for a credit card how microsoft helps protect you from these attacks from a technology perspective because so much phishing comes as spam unsolicited e mail which may or may not contain phishing our hotmail spam filter called smartscreen blocks over 4 billion unwanted e mail messages per day by distinguishing between legitimate e mail and spam to put these numbers in perspective let us assume on one day our filters were less effective on 0 01 of the blocked spam that is phishing this would result in about 400 000 additional phishing messages getting through to peoples inboxes that day and if the response rates for these phishing attempts were anywhere close to what happened in this recent facebook incident then about 32 000 people would be victimized by these phishing scams during that one day while not all of the spam that comes through hotmail spam filters is phishing and the actual number of users impacted per day is quite a bit lower than it would be without spam filters these numbers illustrate the magnitude of the problem faced by our e mail services every single day we also offer as do many other online services various layers of protection to detect attempts at stealing user credentials for example after x number of efforts to log in we require additional authentication before providing a new password this prevents guessing of passwords by anybody other than the owner of the account this method works well generally because it is not suitable for any large scale attacks but is not infalliable guessing can work particularly effectively with systems that employ self service password reset for example in september 2008 the yahoo e mail account of governor of alaska and vice president of the united states nominee sarah palin was accessed without authorization by someone who was able to research answers to two of her security questions her zip code and date of birth and was able to guess the third where she met her husband beyond smartscreen there are complementary technologies that are part of your browser like the microsoft smartscreen filter which is free with internet explorer 8 which can help protect you from phishing attacks by identifying suspicious or confirmed phishing sites and warning you before you open the page we have implemented extended validation certificates and windows live sign in assistant to ensure the safety of your login credentials plus always remember that microsoft will only ask for your windows live id credential pair on login live com nowhere else in general it is a good idea to download the latest windows updates and keep your third party security applications up to date as well to keep your pc safe microsoft also works with law enforcement very closely microsoft has supported 191 enforcement actions against phishers worldwide microsoft has filed civil lawsuits and has made referrals and provides support for civil and criminal actions filed by international government and law enforcement agencies protect yourself tips on recognizing phishing attacks but no amount of technology can substitute for an alert user because we realize that the key is making you aware we make significant investments every year in user education and other ways of helping to make you aware of how to combat these attacks one thing you ll notice in hotmail is that we provide several visual cues to help you detect and prevent problems going back to the first example we used you can see that the safety bar at the top of the message indicates that the content might be unsafe we also make an effort to warn you when you may not know the sender aside from the few cases when you communicate with a contact or another service for the first time most mail you receive comes from known senders that is someone in your contact list or on your safe list an unknown sender is a very important clue telling you to use caution before interacting with the message or the sender you should also always look carefully at the from address the initial name shown in bold can be misleading look for the e mail address that is associated with it yourfriendlyspammer live com or more typically you ll see random strings of letters and numbers in an e mail address like abcxxxx123 live com pay close attention before giving valuable information away to an e mail address like this note that sometimes the address itself has been disguised to look legitimate but when you click reply look at the destination address is it the same address as the one that sent the e mail if different is it another suspiciously spam like address you can find more cues in the message itself look for claims that are outlandish for example that you just won money in a lottery in another country or things that just make no common sense microsoft will never ask you to verify your password or to provide it to us via e mail i just can t reinforce this enough we would never ever ask for this information period the only time you should enter your password is on an official windows live id sign in page so no matter why they say they need such information please never provide your credentials over e mail in im or on a forum sometimes the justification provided can look downright silly for example really would we be running the largest email service on the planet if we had congestion problems that prevented us from being able to host your account anymore and if we needed you to confirm your account we would ask you to sign in to the service not have you send us an e mail containing your password the cases that are harder to detect are the ones where one of your friends accounts has been compromised and the attacker is now hiding behind your friend s identity that scenario also makes it difficult for the e mail service to give you many visual cues to alert you because to our spam filters the message looks like part of an established trusted relationship between the receiver and the sender in these cases be on the lookout for outlandish claims does the message sound like something your friend wouldn t usually say if anything looks odd or uncharacteristic of your friend the safe thing is to call up your friend and ask them rather than replying to the sender who may not really be your friend you might indeed be helping your friend by letting them know that somebody has taken over their account here s how you can help microsoft fight phishing reporting spam and phishing messages helps microsoft detect and prevent this and future attacks from making it to users inboxes even if this is from a friend of yours please do report because the intent is not to penalize the compromised sender but to protect the user base the following graphic demonstrates how to report what to do if you become the victim of a phishing attack let s say you did your best the technology did its best and you still find that your credentials were compromised one way or the other it happens to best of us don t panic follow the steps outlined here to reclaim your account and then take appropriate steps to ensure the safety of your other e mail accounts banking credit card information etc hopefully these tips will make your online experience safer protecting users is our number one goal and with educated users on our side the ecosystem is better equipped to tackle challenges like spam and phishing best krish vitaldevara windows live hotmail team clubhouse tags clubhouse phishing phish spam hotmail scam fraud attack smartscreen smart screen windows live email anti phishing yahoo google gmail technorati tags phishing phishing spam hotmail scam fraud attack protection smartscreen ie internet explorer windows live smart screen email gmail yahoo google anti phishing how to november 13 2009 95 comments older posts links our active blog inside windows live download windows live essentials windows live on twitter hotmail on facebook messenger on facebook windows live help warning this blog contains outdated content information in this blog was accurate at the time of publication to the best of our knowledge but does not reflect the current state of windows live services we strongly recommend that you search the web for a more recent source to confirm any information found here archives may 2010 1 february 2010 2 january 2010 2 december 2009 3 november 2009 7 october 2009 7 september 2009 8 august 2009 8 july 2009 6 june 2009 12 may 2009 7 april 2009 15 march 2009 12 february 2009 14 january 2009 9 december 2008 13 november 2008 8 october 2008 5 september 2008 9 august 2008 1 june 2008 2 may 2008 4 april 2008 3 march 2008 4 february 2008 4 january 2008 1 december 2007 4 november 2007 6 october 2007 6 september 2007 3 august 2007 6 blog at wordpress com windows live team blog archive blog at wordpress com subscribe subscribed windows live team blog archive join 118 other subscribers sign me up have a wordpress com account log in now privacy windows live team blog archive view site in reader manage subscriptions sign up log in report this content 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