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description= Get your questions about DevaCurl products, salons, and site answered! Read these FAQs to get more info on getting the best curly hair in the business.;
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ur next order date it is too late to pause your next order therefore we will bill and ship your next order but every subsequent order after than will be paused how do i cancel my subscriptions but why would you kidding but remember you can always hit pause too if you choose to cancel your subscription log in to your account select subscriptions then follow the below steps click subscriptions and edit scroll down to the bottom of the page and click on the cancel subscription confirm the cancellation by clicking proceed please note that cancellations must happen no less than 48hrs prior to the next order shipment date if you cancel within 48hrs of the next shipment we will bill and ship your next order but every subsequent order after that will be cancelled how can i change my payment method cha ching you can update payment information by going to my account subscriptions payment method tab if you used paypal as your payment method you may be able to edit the payment method in your paypal settings otherwise you need to cancel the subscription and start a new subscription via checkout how do i change my shipping address we ve got you change your delivery address in the to my account subscriptions edit where are subscriptions available to ship these curl loving subscriptions are available to all countries we currently ship to if i am from the us and i order via express shipping will this apply to all future subscription orders no express shipping will only apply to your first order all subsequent recurring orders will be sent via normal shipping can i schedule the delivery no it is not possible to schedule your exact delivery date just the shipping date your order will be shipped on the calendar date that you originally ordered and delivery time may vary month on month how do i add more products to an upcoming subscription order we love to hear it to add a one time product s to your subscription follow the below after logging in click the subscriptions tab and select edit next to the subscription you want to add a product to hover over the product you want to add and select add one time this automatically adds the product to your shipment you can also add one time products using the add a product button on the subscriptions tab to manage or delete a one time product click the delivery schedule tab select manage add on can i use a promo code on my subscription we did it for you a 15 off discount is applied to all subscription items unfortunately this cannot be combined with any other promotions or offers note that discounts can change over time see our subscription terms for details what if i need a refund subscription orders are subject to our refund policy if by any chance you re not satisfied with your product it can be returned as set forth in the refund policy afterpay what is installments by afterpay installments by afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest how do i use installments by afterpay simply shop online and add items to your shopping bag and checkout as normal at the checkout choose installments by afterpay as your payment method first time customers will need to register with afterpay and provide payment details as usual returning customers simply log in to make their purchase it s that easy please note that all items in your shopping bag must be eligible for installments by afterpay a minimum purchase amount of 35 applies and you must meet additional eligibility requirements to qualify where can i use installments by afterpay installments by afterpay can only be applied to purchases made on devacurl com website can i use installments by afterpay if i m an international customer installments by afterpay is only available to customers with a us billing address within the us and a us mobile phone number customers with international billing addresses will not be able to set up an account with afterpay how does the payment schedule work all customers are required to make their first payment at the time of purchase with the remaining three payments deducted every two weeks from your chosen payment method if you choose to make additional payments before your scheduled pay dates you may do so through your afterpay account you can log in to your afterpay account to view your payment schedule and make a payment before the due date if you choose to do so where can i find about my payment questions check out the afterpay payments faq here when will my items be delivered if i use installments by afterpay afterpay orders are delivered as per our standard shipping timeframe after you complete your order online how do i return or exchange an item purchased using installments by afterpay if you have changed your mind you can return your afterpay purchase if eligible by mail for a refund please check that your return or exchange meets our return policy afterpay will be notified of your return and will process the appropriate refunds please do not return your purchase to afterpay if you believe there is fault or concern with your afterpay purchase payment please contact afterpay customer support at info afterpay com where can i find out more about afterpay if you would like to know more about afterpay visit the afterpay website www afterpay com for a comprehensive list of faqs terms purchase payment agreement as well as afterpay s privacy policy shipping where does devacurl ship currently devacurl com ships domestically servicing the contiguous us when are devacurl orders processed generally our shipping facility cut off is 1 00pm est edt orders placed prior will be processed same day monday thru friday orders after 1 00pm est pickup will be processed the next business day how can i track my order you can track your order by logging into your account and clicking on the order history link then click the order number of the order you would like to track there will be a track order link that appears above the list of purchased products that will open a new window with the shipment tracking details what if i haven t received my order please check our shipping estimates chart in the next tab if your order falls outside of these noted shipping windows contact our customer care team via live chat or submit a request here and we will review your order what are shipping estimates costs destination contiguous united states 4 7 business days free what are the terms of the free ground shipping free ground shipping is available to the contiguous united states not including alaska and hawaii does devacurl ship to p o boxes po apo fpo dpo s we cannot ship to po boxes via fedex and will need to adjust shipping to usps at the shipping facility due to regulation restrictions we are unable to ship aerosols to apo fpo and dpo locations are there any express air mail restrictions we regret that we are unable to ship restricted items by air restricted items include aerosols such as flexible hold hairspray and high shine restrictions set by the u s department of transportation due to air transport restrictions and regulations other restrictions may apply can devacurl ship to hotels we do not advise the shipping of products to none permanent addresses hotels vacation homes etc and cannot be held responsible for packages that are misplaced at a destination where you the purchaser are not responsible for the acceptance of delivery if you do choose to have packages delivered to hotels etc please ensure that the location is aware of the package arrival ahead of time returns what is the return policy effective may 09 2021 if you are not completely satisfied with your devacurl com purchase for any reason you may return the item to us within 60 days of purchase click here to start your return note that you will be required to return the product to us to receive a refund once you complete the returns form you will receive a return authorization e mail with return instructions and a shipping label for your returned products we will provide a pre paid shipping label for delivery addresses in the contiguous united states only i e not including hawaii alaska puerto rico or canada if your delivery address is in hawaii alaska puerto rico or canada you are responsible for all return mailing and shipping costs once we receive your returned item we will inspect and process it and issue a refund in the amount of the original charge for the item including tax however we will not refund the shipping charges on your original order unless we shipped the item to the wrong address after we have processed your return and issued a refund you will receive a refund confirmation email refunds for returned items will be credited to the original payment method you provided please note that your financial institution may take an additional 7 14 business days after you receive the notification e mail to reflect this transaction any items identified as final sale or purchased during cyber week promotions are final sale and not eligible for return or refund only products purchased on devacurl com may be returned we do not accept returns of items purchased at third party websites physical stores including our authorized retailers or salon professional resellers if you are returning an item you purchased from devacurl com that qualified for a gift with purchase or as part of a buy 2 get 1 free offer please include the bonus gift with your return if you choose to keep the bonus gift its value will be deducted from your refund amount if you have any questions about a return please contact us here devacurl monitors return activity for abuse and reserves the right to limit returns if we have reason to suspect misuse of our return policy such as excessive returns return of empty or mostly used bottles reseller activity or fraud can i exchange the products in my order product exchanges are not supported at this time how do i process a return for orders placed on devacurl com please visit our returns center does devacurl accept returns from other retailers only products purchased on devacurl com may be returned we do not accept returns of items purchased at third party websites physical stores including our authorized retailers or salon professional resellers international does devacurl com ship internationally currently devacurl com ships domestically servicing the contiguous us products services what does no poo mean no poo no lather this means that the sodium lauryl sulfate was removed from the shampoo years ago stylists discovered that sodium lauryl sulfate was super harsh and that bubbles did not clean devacurl created a botanically infused cleanser with a specific ph level that could cleanse the scalp without stripping follicles the result was the world s first conditioning cleanser no poo original what is the difference between no poo and low poo the key difference is that no poo does not lather and low poo has a mild lather low poo s mild lather is derived from a coconut surfactant not from a foaming agent so it s not drying since no poo and low poo are different than traditional shampoo what will i experience these sulfate free formulas will produce little to no lather you will need to use your fingertips to work the formula on your scalp scrub it in and scrub it out while rinsing your hair will also not have a squeaky clean feeling which is perfect for curls because it means they are moisturized shop cleansers why should styling products be applied to soaking wet curls when stylers are applied to soaking wet curls it helps them lock in the definition and moisture provided by the water what is the devacut this revolutionary cutting technique was designed for all natural textures and curl patterns hair is sculpted curl by curl while dry in its natural state how do i prepare for my first devacut we re so glad you re ready for your first devacut read our blog post on how to prep for your first devacut to get all the details on how to prepare beforehand and what to expect at the salon what is pintura highlighting this award winning technique was designed to add gorgeous light reflecting highlights to all natural textures pintura highlighting offers the perfect harmony and balance to waves and curls giving brilliance and dimension to beautifully compliment your devacut product safety testing how does devacurl ensure the safety and efficacy of its products we know that our curl community wants products that are safe and effective that s why all of our products comply with the safety and manufacturing regulations for cosmetics in the us canada and the european union which has some of the strictest cosmetics safety rules in the world formula safety testing curly wavy and coily hair is the best hair and we want to keep it that way every single devacurl formula has been tested to ensure that your curls get the tlc that they need here s how safety in use testing 350 curly people four weeks happy curls all of our products undergo safety in use testing or siu by board certified dermatologist and well known hair expert dr zoe draelos during siu dr draelos assessed all of our products for the potential to have an adverse reaction under normal use conditions over a 4 week study period the result 350 happy curls at the end of 4 weeks no adverse events occurred during siu that means no irritation no scalp redness and no dryness during the siu we also asked participants what they thought about the products and those results support the claims you see on our bottles these tests confirm that all of our curl friendly products are safe and that they deliver the results you have come to expect from devacurl hair breakage test tensile break strength did you know that curly hair has more disulfide bonds than straight hair which makes it more susceptible to breakage we have formulated every single devacurl product with this in mind and the tensile break strength test keeps us honest it determines if our products decrease the strength of the internal hair structure or have the potential to permanently change curl pattern based on these tests we know with certainty that all devacurl products are curl friendly our products have no negative effect on the break stress or break extension of either virgin or bleached hair product allergen test human repeat insult patch testing let s be real allergies aren t fun in the hript all of our products were applied multiple times to a patch of skin over the course of 3 weeks our product showed no potential for skin irritation or allergic contact sensitization all test results were signed sealed and delivered by a board certified dermatologist package compatibility our formulas and packaging swiped right on each other and plan to live happily ever after swoon every one of our products has to pass package compatibility testing before it gets on the shelf this test confirms that there are no safety or quality issues that occur from the 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