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description= Crisp is a shared inbox that centralizes all your conversations. Crisp provides you and your user with their solution of connecting online instantly.;
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Text of the page (random words):
how to integrate crisp and document360 documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by crisp updated on jul 20 2026 published on jun 25 2026 3 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next crisp is a shared inbox platform that centralizes all your customer conversations providing a seamless solution for instant online communication it enables your team to handle multiple customer interactions simultaneously while maintaining high customer satisfaction key features of crisp include cost efficiency a single agent can manage multiple conversations at the same time reducing operational costs predefined answers set automated responses to common customer queries to save time and improve consistency enhanced communication tools add images buttons and gifs to messages to enrich customer interactions integrating crisp with document360 embeds a live chat widget on your knowledge base site giving readers a direct way to reach your team crisp also includes in built email campaigns and a mobile application for managing conversations on the go before you begin you need a crisp account you need your crisp website id see how to find your crisp website id below access your crisp website id the crisp website id is a unique code obtained from the crisp application it is required to connect crisp with document360 existing crisp user open your crisp dashboard click settings website settings copy the website id from the setup instructions section new crisp user your crisp website id is provided during the crisp account installation process keep it ready before completing the integration steps in document360 integrate crisp with document360 in the document360 portal navigate to connections integrations in the left navigation bar select crisp from the list of integrations and click add the add new integration panel appears add a description and enter your crisp website id note the crisp website id is a unique code obtained from the crisp application it is required to connect crisp and document360 in the knowledge base portal optionally expand code inclusion exclusion conditions to control when the integration runs based on ip address workspace or language click add after setup open your crisp account to view and respond to chats from your knowledge base visitors best practices use predefined answers for common support queries set up automated responses in crisp for questions that come up repeatedly so readers get an instant answer even when no agent is available use enhanced communication tools to improve clarity add images buttons and gifs to chat messages when text alone is not enough to explain a process or guide a reader to the right article use code inclusion exclusion conditions to limit where the chat widget appears if the crisp widget is only relevant on certain workspaces or for certain languages configure conditions to limit where it runs review chat transcripts to identify documentation gaps common questions in crisp that don t have a good article to point to are signals that new content is needed in your knowledge base faq what is the crisp website id the crisp website id is a unique identifier obtained from the crisp application it is required to connect crisp with document360 existing users can find it in the crisp dashboard under settings website settings setup instructions new users receive it during the initial crisp account installation process why should i integrate crisp with document360 crisp adds a live chat widget to your knowledge base site so visitors can reach your support team directly it also includes in built email campaigns and a mobile application for managing conversations features like predefined answers and multi conversation handling help your team respond faster and more consistently can a single agent handle multiple conversations at once in crisp yes crisp s shared inbox lets a single agent manage multiple customer conversations simultaneously which helps reduce operational costs and keeps response times low even during busy periods can i limit which workspaces or languages the crisp widget appears on yes when adding or editing the crisp integration expand code inclusion exclusion conditions and add conditions based on ip address workspace or language see code inclusion and exclusion conditions for full details what can i do after completing the crisp integration after setup open your crisp account to view and respond to chats from your knowledge base visitors you can use predefined answers to automate common responses and enhanced communication tools like images and buttons to improve the quality of your interactions was this article helpful yes no previous article intercom next article sunshine conversations related articles freshchat integrations extensions widgets other integrations extensions integrations livechat integrations extensions widgets other integrations extensions integrations kommunicate integrations extensions widgets other integrations extensions integrations tags integrations crisp document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us contact us support document360 com rating 4 7 3000 about us our team our culture careers terms trust center privacy policy cookie policy soc2
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