Meta tags:
description= Help, FAQs and customer support for Element.;
Headings (most frequently used words):
how, what, to, do, my, can, is, the, room, of, key, in, if, and, read, why, does, element, threads, recovery, unread, settings, end, reset, an, email, for, will, device, change, list, are, storage, identity, account, encryption, need, address, get, file, message, or, make, anyone, be, it, new, members, history, report, messages, digital, badge, thread, support, chat, rooms, abuse, password, register, used, with, someone, search, set, notifications, would, access, people, able, as, on, submit, request, all, encrypted, where, should, lost, out, mean, alert, show, not, help, desktop, web, ios, android, management, privacy, notices, reporting, bugs, requesting, features, beta, documentation, username, phone, number, mention, type, mentions, notified, send, upload, from, mobile, invite, contact, use, there, way, know, has, been, notification, up, display, name, associate, so, posteriori, specific, restrict, given, limit, knowing, its, existence, publicly, discoverable, join, directory, accessible, want, visible, favourite, low, priority, historical, section, admin, decide, personal, data, being, content, dmca, takedown, who, safe, store, happens, ve, signed, devices, difference, between, sync, pinning, user, verification, see, one, contacts, receive, verify, bug, feature, homeserver, work, regards, avoid, missing, posted, only, dot, count, incremented, sends, did, participate, even, already, another, receipts, push, supported, product, solutions, resources, started,
Text of the page (most frequently used words):
the (268), you (123), your (99), and (87), room (86), can (64), that (52), element (50), for (49), will (47), identity (43), #messages (35), not (30), when (29), #digital (29), message (28), key (28), new (27), history (27), are (26), matrix (26), email (26), account (26), device (25), from (25), this (25), access (24), what (24), settings (23), only (23), they (22), have (22), members (22), read (21), how (21), end (20), all (19), contact (19), with (19), reset (19), devices (18), user (17), keys (17), encrypted (16), chat (16), name (15), threads (15), use (14), list (14), see (14), their (14), homeserver (14), able (14), rooms (14), recovery (14), address (14), get (13), thread (13), need (13), other (13), password (13), web (12), server (12), has (12), which (12), before (12), please (12), report (11), section (11), alice (11), bob (11), who (11), storage (11), anyone (11), won (11), join (11), privacy (10), possible (10), notification (10), unread (10), even (10), badge (10), one (10), desktop (10), any (10), make (10), notified (10), allows (10), encryption (10), invited (10), notifications (9), still (9), option (9), set (9), people (9), sent (9), security (8), mobile (8), does (8), but (8), verification (8), verify (8), been (8), decrypt (8), org (8), visibility (8), were (8), help (7), cases (7), support (7), should (7), them (7), different (7), under (7), click (7), search (7), her (7), note (7), also (7), users (7), retain (7), leave (7), invite (7), link (7), change (7), already (6), dot (6), why (6), out (6), feature (6), same (6), means (6), messaging (6), app (6), was (6), lost (6), abuse (6), top (6), accessible (6), noisy (6), open (5), yes (5), show (5), event (5), right (5), more (5), clicking (5), haven (5), missing (5), way (5), might (5), than (5), visible (5), available (5), administrator (5), some (5), issue (5), then (5), just (5), automatically (5), using (5), example (5), past (5), those (5), lose (5), full (5), add (5), send (5), default (5), want (5), left (5), addresses (5), directory (5), time (5), select (5), file (5), customer (4), policy (4), documentation (4), supported (4), beta (4), between (4), another (4), someone (4), did (4), options (4), icon (4), events (4), selected (4), keywords (4), setting (4), order (4), there (4), request (4), enabled (4), required (4), laptop (4), phone (4), being (4), verified (4), whether (4), could (4), such (4), most (4), without (4), however (4), remember (4), explicitly (4), each (4), sending (4), listed (4), happens (4), knowing (4), our (4), general (4), button (4), configure (4), joining (4), into (4), since (4), greg (4), space (4), restrict (4), display (4), menu (4), registered (3), copyright (3), portal (3), sales (3), download (3), started (3), labs (3), about (3), blog (3), resources (3), europe (3), partners (3), customers (3), sectors (3), solutions (3), pricing (3), standard (3), suite (3), product (3), context (3), currently (3), release (3), always (3), sync (3), count (3), last (3), number (3), future (3), activity (3), like (3), mentions (3), strongly (3), recommend (3), check (3), submit (3), android (3), ios (3), sign (3), else (3), after (3), additional (3), person (3), common (3), may (3), pinning (3), conversation (3), shared (3), every (3), checking (3), point (3), share (3), give (3), over (3), safe (3), used (3), participants (3), content (3), hovering (3), here (3), decide (3), these (3), important (3), easier (3), username (3), publicly (3), would (3), affect (3), kate (3), member (3), invites (3), selecting (3), given (3), specific (3), creating (3), register (3), choose (3), accounts (3), drop (3), down (3), corner (3), mentioned (3), red (3), sound (3), type (3), hosting (2), features (2), following (2), push (2), where (2), clients (2), themselves (2), reliably (2), ways (2), moment (2), side (2), yet (2), shows (2), reading (2), shown (2), timeline (2), due (2), anymore (2), until (2), homeservers (2), work (2), update (2), via (2), upgrade (2), ensure (2), profile (2), start (2), bug (2), browser (2), she (2), uses (2), its (2), underlying (2), cryptographic (2), gives (2), mean (2), previously (2), saved (2), confirm (2), soon (2), blocked (2), alert (2), whenever (2), allowing (2), communication (2), against (2), potential (2), man (2), middle (2), attacks (2), cause (2), contacts (2), sure (2), offers (2), protection (2), first (2), both (2), works (2), perspective (2), party (2), advanced (2), attacker (2), identities (2), ever (2), ensuring (2), generated (2), within (2), regular (2), anywhere (2), screen (2), simply (2), login (2), create (2), apps (2), physical (2), health (2), present (2), necessary (2), discover (2), decrypted (2), happen (2), client (2), off (2), usability (2), confidentiality (2), thus (2), control (2), below (2), optionally (2), signed (2), location (2), store (2), restore (2), backup (2), provider (2), enable (2), going (2), files (2), keep (2), private (2), dmca (2), takedown (2), notices (2), questions (2), management (2), levels (2), admin (2), historical (2), low (2), priority (2), favourite (2), simple (2), making (2), said (2), opportunity (2), view (2), useful (2), public (2), changing (2), decryption (2), malicious (2), find (2), tuesday (2), know (2), discoverable (2), searching (2), community (2), allow (2), group (2), ultimately (2), forgotten (2), sorry (2), team (2), passwords (2), reactivate (2), input (2), mute (2), keyword (2), visual (2), per (2), turned (2), highlight (2), text (2), across (2), upload (2), mention (2), others (2), optional (2), faqs (2), german (2), french (2), swedish (2), english (2), insights (2), conf (2), videos (2), guide (2), build (2), mission (2), partner (2), environment (2), self (2), hosted (2), overview (2), rights, reserved, logo, trade, marks, creations, ltd, 2016, legal, 2026, logos, impressum, hall, fame, disclosure, service, status, careers, source, relationship, built, slas, integrations, pro, links, receipts, state, vice, versa, scoping, granular, incremented, sends, participate, regardless, least, header, take, sorted, reply, notice, tile, indicating, contains, avoid, posted, behave, exactly, receipt, sometimes, observe, decrease, greater, ghost, tucked, away, hidden, main, opened, limitation, improved, enhancements, track, better, none, expect, honour, introduction, regards, contents, needs, msc3440, home, runs, synapse, version, above, ask, doesn, contribute, unreliable, especially, older, reason, opening, isn, similar, github, tap, problem, feedback, reporting, bugs, requesting, macos, windows, linux, provided, adds, somewhere, logs, demonstrate, genuinely, belongs, rather, added, either, entering, immediate, carrying, interactive, existing, accepted, meaning, action, notify, further, resets, occur, advisable, intentionally, alternative, case, immediately, withdraw, continue, receive, notifies, guard, resetting, often, losing, occurs, indicate, attempted, eavesdropping, attempt, wants, similarly, level, starts, validate, received, correct, accomplished, comparing, emojis, scanning, code, channel, live, video, conference, meeting, convenient, sufficient, sensitive, wherein, actively, interfering, correspondence, replacing, preventing, observing, prevents, kind, attack, foundation, cryptographically, practice, established, pair, locally, log, normally, nor, put, tablet, logging, multiple, times, browsers, pay, attention, fact, requires, separate, logged, session, independent, monitor, establish, problems, early, correctly, detected, asked, enter, retrieve, occurrence, rarely, typical, outdated, faulty, now, discovered, inactive, recommended, best, experience, active, availability, technical, method, table, summarises, scenarios, terms, unencrypted, difference, previous, include, manager, hardware, usb, drive, piece, paper, stored, secure, locked, drawer, unique, character, estz, 4us6, nh29, 89jk, u1uh, zbae, 4pus, qqc1, 86pt, em8o, r8nb, bdwq, behalf, function, copy, remove, thanks, third, nobody, stay, reach, scrambling, secret, unscramble, approach, outside, administrators, inappropriate, three, dots, dpo, personal, data, network, website, approaches, roles, permissions, privilege, perform, various, actions, ban, kick, redact, etc, lists, happened, declutter, moving, consider, less, bottom, pin, displayed, ugly, identifier, barely, human, readable, reference, linked, friendly, entry, inviting, typically, browsing, interesting, peek, having, gauge, discussions, idea, reasons, offered, made, joined, secondly, shall, noted, changed, seen, provides, though, information, nominal, situations, trusted, transparency, provenance, trust, anchors, cooperate, together, manipulate, contrast, matters, forever, hence, switch, development, seeing, decoration, exists, allowed, labeled, publish, com, box, restricted, invitation, whom, knows, rest, limit, existence, hasn, adding, cog, next, certain, domains, reclaim, done, registrationdon, worry, many, say, associate, posteriori, visit, follow, complete, process, regain, missed, turn, toggle, labelled, items, meant, silent, happening, noise, differentiated, finer, tuning, easily, appears, very, handy, wish, temporarily, anything, discussion, popping, vibration, depending, customise, two, calls, preferences, magnifying, glass, located, near, filename, ability, conversations, displaying, avatar, avatars, info, hand, preview, press, arrow, pointing, upwards, symbol, while, drag, alternatively, paperclip, field, browse, filesystem, names, nicknames, accordingly, autocomplete, pressing, tab, don, prefix, disambiguate, confidential, needed, supplying, during, registration, reserves, occasionally, require, mitigation, referred, cannot, attached, never, details, protected, docs, touch, language,
Text of the page (random words):
y visible to anyone means that people can see what is being said in a room before joining it so typically if you are browsing the room directory and see a room which might be interesting you will have the opportunity to peek into it having a view of what has been said without joining it this gives users the opportunity to gauge a room before joining it is a useful option for rooms publicly listed and hosting public discussions so that they have an idea of what they re going into before joining note for security reasons this option is only offered when the room is accessible to anyone and the room is not end to end encrypted what is a room address by default the room has an ugly identifier which is barely human readable setting an address for a room allows you to give it a simple reference making it easier to share a link to it the addresses are linked to the server you are registered on e g matrix org if your id is username matrix org a room can have different addresses on the same homeserver and addresses on different homeservers they are just a user friendly entry point but are required the moment you want to make the room accessible in other ways than by inviting users what is a favourite room the favourite section allows you to pin and order important rooms which will be displayed at the top of your element room list what is a low priority room the low priority section allows you to declutter your room list by moving rooms you consider less important to the bottom what is the historical section the historical section lists all the rooms you ve left and allows you to access the history you have there you won t see the new activity in these rooms only what happened before you left as a room admin can i decide what members can do in the roles and permissions section of the room s settings you ll be able to configure the privilege levels required to perform various actions in the room e g send a message ban kick members redact messages update the room s settings invite new members etc privacy abuse and notices please note that element is a client that allows you to access any homeserver in the matrix network just like a browser allows you to access any website you want each homeserver has different approaches to abuse management and privacy which are out of element s control how is my personal data being used here is element s privacy policy if you have additional questions contact our dpo how do i report on content in element report inappropriate content on element by hovering on the message and clicking the more options button three dots and report content how do i submit an abuse report to report a general abuse issue please contact to report an abuse issue on the matrix org homeserver please contact to report an issue outside of matrix org homeserver please contact the administrators of that homeserver how do i request a dmca takedown please read our copyright policy for our approach to copyright to send dmca takedown notices contact end to end encryption what is encryption encryption means scrambling a message in such a way that only those knowing the secret key can unscramble it we use encryption to keep your messages and files private what is end to end encryption end to end encryption means your messages and files are encrypted before they leave your device and stay encrypted until they reach the other participants devices end to end encrypted messages can only be read by the participants in the conversation who can read my messages thanks to end to end encryption your messages can only be read by the participants in the conversation and nobody else this means your messages can t be read by anyone at element or by any other third party it also means that if you lose your keys you won t be able to read your messages are all of my messages encrypted no messages are only encrypted in rooms with encryption enabled you can enable encryption by going to room settings what is key storage key storage is necessary to decrypt your chat history on new devices when you add them to your account for backup so you can retain your digital identity and chat history even when you remove all your devices or lose access to them key storage is enabled by default to function your device s store a copy of your message keys on your account provider s server is key storage safe before your digital identity and message keys leave your device they are always encrypted no one other than you not even your account provider can access or use them to read your messages or send messages on behalf of you or add devices to your account what is a recovery key a recovery key is a unique 48 character key for example estz 4us6 nh29 89jk u1uh zbae 4pus qqc1 86pt em8o r8nb bdwq that is generated for you to be able to restore your chat backup and retain your digital identity when you lose access to all your devices it can also be used to verify your new devices that you add to your account if you are not signed in to element anywhere or lose all of your devices your recovery key is the only option to retain your digital identity and restore your chat history where should i store my recovery key a safe location common options include a password manager hardware encrypted usb drive or on a piece of paper stored in a secure physical location e g a safe or locked drawer what happens if i ve lost my recovery key and i m signed out or lost of all my element devices you will need to reset your digital identity thus your previous messages can not be decrypted and other users will see that you have reset your digital identity optionally if you have explicitly verified any of your contacts you will need to re verify them how do i get my recovery key go to user settings encryption and click get recovery key what is the difference between key storage and recovery key key storage is the underlying technical method to share keys between your devices the recovery key allows you to access those keys even when you lose access to all of your devices thus ensuring that you retain access to your digital identity and chat history in such cases we give users full control over which of their keys if any leave their device the table below summarises the different scenarios in terms of usability and confidentiality note that no keys ever leave your device unencrypted key storage recovery key confidentiality usability availability on active both digital identity and message keys leave the device recommended option for most users for best user experience possible to decrypt chat history on new devices use recovery key to verify new devices possible to decrypt chat history or retain digital identity when access to all devices is lost on inactive only message keys leave the device possible to decrypt message history on new devices not possible to decrypt chat history or retain digital identity when access to all devices is lost off not available no keys leave the device not possible to decrypt chat history on new devices not possible to decrypt chat history or retain identity when access to all devices is lost what does key storage is out of sync mean the element web and mobile apps monitor the health of the digital identity by checking that all the keys that establish the digital identity are present in the device this is necessary to discover potential problems as early as possible and to ensure that messages can be correctly decrypted and encrypted when it is detected that one or more keys are missing you are notified that key storage is out of sync and asked to enter your recovery key in order to retrieve the missing identity keys from the key storage in some cases it could happen that even the key storage does not have all the digital identity keys and if so you will need to reset your digital identity this is not a common occurrence and should happen rarely the typical cause is use of an outdated or faulty matrix client at some point in the past which the health check now has discovered what is a device simply put a device is your laptop phone tablet or desktop that you login to your account from or create your account from however users who are logging in multiple times e g from different browsers or using different mobile desktop apps should pay attention to the fact that each login requires a separate verification even if it is on the same physical device every logged in session is listed as an independent device under your account what is digital identity in end to end encrypted messaging digital identity is the foundation for ensuring that when alice is sending a message to bob only bob can decrypt the message bob can cryptographically verify that the message is from alice in practice the user s digital identity is established as a cryptographic key pair that is generated locally within the laptop or phone of the user when they first log in to their account however a regular user normally does not see their digital identity anywhere on the screen nor has a need to see it what are identity pinning user verification if bob wants to make sure that he is still messaging with alice he has to remember alice s digital identity similarly alice has to remember bob s digital identity element offers 2 level protection to remember the contact s identity identity pinning the identity of alice is automatically saved when bob first starts a conversation with her user identity verification alice and bob explicitly validate that they have both received the correct identity for each other this is accomplished by comparing a set of emojis or scanning a qr code shared via some other channel for example in a live video conference or by meeting in person identity pinning is more convenient as it works automatically from user s perspective and sufficient for most use cases bob and alice are notified when the identity of the other party has been reset but messaging is not blocked for more sensitive use cases user identity verification offers additional protection against advanced man in the middle attacks wherein an attacker was actively interfering with alice and bob s communication from the start of their correspondence replacing their identities with the attacker s and preventing them from ever observing each other s identities user verification prevents this kind of advanced attack why do i see a digital identity reset alert for one of my contacts element notifies you whenever a contact s digital identity has been reset allowing you to verify your communication s privacy and guard against potential man in the middle attacks the most common cause is a contact resetting their digital identity themselves often due to losing all devices without a recovery key however whenever a digital identity reset occurs it may also indicate an attempted eavesdropping attempt what should i do if i receive a digital identity reset alert it s advisable to confirm with your contact whether they intentionally reset their digital identity you could do this in person or using an alternative means such as email or other messaging app if the digital identity reset is for a previously verified contact we strongly recommend to re verify as soon as possible note that in this case messaging with the contact is also blocked if you can t immediately re verify it is possible to withdraw the verification to continue messaging with the person if you haven t previously verified the contact s identity the new identity is accepted and saved automatically meaning no additional action is required by you we will notify you if any further resets to your contact s identity occur in the future what does it mean to verify a device in element device verification is required when alice or bob adds another device they sign in from somewhere else e g from their other laptop or phone or even just from another browser on the same laptop after alice logs in on a new device she uses her digital identity and its underlying cryptographic keys to demonstrate to bob that the new device genuinely belongs to her rather than being added by someone else with access to her account she can do this either by entering her recovery key which gives the new device immediate access to her digital identity or by carrying out an interactive verification from an existing verified device can i search in encrypted rooms search in encrypted rooms is only available on element macos windows and linux provided it s enabled in security privacy settings on element reporting bugs and requesting features how do i submit a bug report for mobile go to settings under your profile tap on report a problem for desktop and web go to settings under your profile click on feedback and then click start a new one in the report a bug section how do i request a new feature before opening a new issue for a new feature please check that there isn t already a similar request open please submit an element feature report as an issue on github element web or desktop element x ios element x android threads beta why does my homeserver need to support threads in order to reliably update the list of threads in a room and their contents your homeserver needs to support threads via msc3440 if your home server runs synapse this is available in version 1 55 and above you can ask your homeserver administrator to upgrade your server to ensure that threads are supported if your homeserver doesn t support threads you will still be able to read and contribute to threads but the feature might be unreliable you might not see all threads in a room and some messages might be missing especially older messages for that reason we strongly recommend to upgrade your homeserver how does the room list unread badge work in regards to threads the room list unread badge will behave exactly in the same way as it did before threads the badge shows the number of messages between a user s last read receipt and the last event in that room sometimes when reading a room you might observe the room list unread badge decrease by a greater number than the visible messages shown in the room timeline that ghost count is due to new messages tucked away in threads and hidden from the main timeline the room list badge will not show them anymore but an unread dot will still be shown in the thread list until you ve opened the thread this limitation will be improved by future enhancements to homeservers which will help clients track thread read activity better if you have selected a different notification option like mentions keywords or none you should expect element to honour this setting in the same way it did before the introduction of threads how can i avoid missing messages posted to threads if at least one thread in the room has unread messages you should see a notification dot on the thread icon in the room header clicking it will take you to the thread list which is sorted by the last reply to a thread you ll notice a dot on the right side of the thread tile indicating that a thread contains events you haven t read ye...
|
