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description= Hotjar is a behaviour analytics tool that helps you get product insights with user-behaviour analytics attributes.You can integrate Hotjar if you want an Analytical tool to give you behaviour analytics and feedback data on your customers through tools like Heatmaps, Session Recordings, Surveys, and an Incoming Feedback widget.;
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how to integrate hotjar with document360 documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by hotjar updated on jul 20 2026 published on may 5 2024 3 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next hotjar is a behavior analytics tool that provides product insights through user behavior analytics it offers heatmaps session recordings and surveys that help you understand how users interact with your site and identify opportunities to improve their experience integrating hotjar with document360 gives you behavior analytics and feedback data on your knowledge base visitors through heatmaps session recordings surveys and an incoming feedback assistant before you begin you need a hotjar account you need your hotjar site id see how to find your hotjar site id below access your hotjar site id the hotjar id is a unique code obtained from the hotjar application it is required to connect hotjar with document360 from the hotjar overview page click get set up in the left navigation pane in the get started with the tag installation section copy your site id integrate hotjar with document360 in the document360 portal navigate to connections integrations in the left navigation bar select hotjar from the list of integrations and click add the add new integration panel appears choose a configuration type basic configuration sets up a standard integration using your hotjar site id description enter a description for this integration hotjar id enter your hotjar site id note the hotjar id is a unique code obtained from the hotjar application it is required to connect hotjar and document360 in the knowledge base portal custom configuration sets up an advanced integration with custom events added to a snippet code description enter a description for this integration snippet code paste your custom snippet code optionally expand code inclusion exclusion conditions to control when the integration runs based on ip address workspace or language click add after setup open your hotjar account to view knowledge base site analytics and performance through tracking highlights recordings heatmaps and surveys best practices use heatmaps to identify which parts of your articles readers engage with most after integration run heatmaps on your most visited articles to see which sections readers click scroll to or ignore use session recordings to understand drop off watch recordings of reader sessions to identify moments where users leave an article without finding what they need and use those insights to improve content structure use surveys to collect direct feedback deploy a hotjar survey on specific articles to ask readers whether the content answered their question giving you qualitative data to complement your analytics use the incoming feedback widget to capture unsolicited feedback the hotjar feedback assistant lets readers leave feedback at any point in their session surfacing issues you might not think to ask about use code inclusion exclusion conditions to exclude internal traffic add your office ip address as an exclusion to keep team visits from appearing in your heatmaps and recordings faq why should i integrate hotjar with document360 hotjar gives you behavior analytics and feedback data on your knowledge base visitors through heatmaps session recordings surveys and an incoming feedback assistant this helps you understand how readers interact with your content and identify areas to improve what is the hotjar id the hotjar id also called the site id is a unique code obtained from the hotjar application it is required to connect hotjar with document360 you can find it in hotjar by clicking get set up in the left navigation pane and copying the site id from the get started with the tag installation section what is the difference between basic and custom configuration basic configuration connects hotjar using your site id and starts tracking automatically custom configuration lets you add a snippet directly which is useful when you want to add custom events or advanced tracking parameters beyond what the standard setup provides what analytics features can i use after integrating hotjar after integrating hotjar with document360 you can view knowledge base site analytics through tracking highlights session recordings heatmaps and surveys in your hotjar account can i limit which workspaces or languages hotjar tracks yes when adding or editing the hotjar integration expand code inclusion exclusion conditions and add conditions based on ip address workspace or language see code inclusion and exclusion conditions for full details was this article helpful yes no previous article amplitude next article intercom related articles integrations integrations extensions widgets other integrations extensions integrations heap integrations extensions widgets other integrations extensions integrations fullstory 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