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skip to menu log in skip to log in search skip to search current aviva plc share price 455 50 gbp 0 69 share price data delayed by 15 minutes data from investis welcome we are one of the uk s leading insurance wealth and retirement businesses we help customers in the uk ireland and canada go to about us 09 apr 2024 aviva completes acquisition of aig s uk protection business 07 mar 2024 aviva plc 2023 full year results announcement 04 mar 2024 aviva to enter lloyd s market via acquisition of probitas watch our group ceo amanda blanc s 2023 full year results video please enable your browser javascript to view the video transcript for video watch our group ceo amanda blanc s 2023 full year results video barry hi amanda thanks for having me here today to talk about the results with you so it s the end of the financial year how have we performed amanda so barry thank you very much for travelling over from ireland today to do this i think what today s results demonstrate is our momentum aviva is moving even faster than before and i think the real credit for that performance goes to our aviva colleagues for everything that they do to support our customers whether that is helping a family recover from a devastating flood claim consolidating somebody s pension pot to help them plan for retirement or delivering a new service such as the canadian auto care centers they work tirelessly to solve our customers financial puzzles so they deserve a huge thank you amanda so if we turn now to the performance of the business i think what you ve seen is a consistent quarter on quarter growth strong reliable earnings and cash generation and of course we are exceeding our targets so if we unpack that just a little bit we continue to grow right across the business in general insurance premiums are up by 13 and we ve had over 8 3 billion of net flows into the wealth business amanda we re also more efficient our costs are down by 1 and we ve achieved our cost savings target one year early we re more profitable operating profit is up 9 and i think that shows the real underlying strong performance of the business and that has translated into excellent cash remittances of 1 9 billion and today we announced the 300 million share buyback which starts immediately amanda and with our confidence in aviva s performance and the positive outlook for cash generation we ve upgraded our dividend guidance today so another strong year barry well that s great to hear what are the top highlights across the business amanda it s actually difficult to pick one or two so maybe i could just run through a couple of the really standout points for me so in the wealth business doug and the team have delivered really really strong growth in the workplace savings business with 477 new schemes won in 2023 we ve also delivered double digit aum growth on the adviser platform and expanded our lead generation capability into succession wealth across protection and health those businesses are both growing and retirement of course remains a really core part of the aviva proposition and we ve seen good growth in individual annuities and the bulk purchase annuity business in 2023 in aviva investors mark and the team have delivered sustainable asset origination for the annuity business and they ve captured over 4 billion worth of workplace net flows in 2023 in uk general insurance jason and the team are cementing our number one position with over 40 growth in personal lines retail and continued growth in commercial lines and finally in canada tracy and the team have grown the commercial line business whilst delivering a very strong 88 combined operating ratio and building out the rbc partnership in personal lines so what this really shows is the benefit of the diversified model and when all of the businesses are performing at the level that they are today i think it shows the real strength of the aviva proposition barry so it s clear that aviva is a great investment and i ve heard you talk about that before can you share in your own words why that is amanda firstly we re the uk s leading diversified insurer there s no other business that can replicate that in the uk that combination of strong growth potential with capital light businesses i think is a very compelling investment proposition secondly we have a consistent strategy it hasn t changed we re focused on the four key areas of customer growth efficiency and sustainability thirdly we have strong organic growth in all of our markets amanda that has been accelerated through bolt on m a as you ve seen this week with the acquisition of probitas and i think that s evidenced in the numbers that we re producing and we re really confident that we can sustain that performance fourth i think we now have a track record of delivery built up with strong and consistent performance momentum over the past three and a half years amanda and finally and of course very importantly we deliver superior returns for shareholders growing dividends and providing regular capital returns so all of that i think creates a very compelling investment proposition barry so can we expect any changes to our strategy amanda so i think we know that our strategy the go to customer brand of choice across insurance wealth and retirement is actually the right one for aviva and so it s no surprise that our strategy remains unchanged and we are laser focused on execution and i think we re really well positioned to secure that future growth with a new set of upgraded group targets amanda we re making excellent progress on executing the strategy so far and it s unlocking the competitive advantage of aviva s model but also creating real momentum for the future barry to continue with this momentum what growth opportunities are we seeing amanda i think we re really fortunate there are plenty of growth opportunities let s just take a few of those so in the wealth market we expect that market to grow to 4 3 trillion over the next decade our acquisition of the aig uk protection portfolio provides 2 5 million customers across the uk in canada the acquisition of optiom that strengthens our specialty lines business and it gives us a growing stream of distribution income amanda and in the uk general insurance business the acquisition of probitas is another step in our strategy to invest in aviva s future profitable growth aviva s presence in the lloyd s market opens up new opportunities to accelerate growth in capital light insurance businesses so we re already number one for trust consideration and awareness for customers but we re definitely not complacent barry we continue to prioritise delivering the right outcomes for our customers amanda for example we pass on all of the benefit of interest paid on cash balances on the investment platform and we don t have early exit charges and we re going to continue with this customer focused momentum in 2024 and beyond barry what do you want everyone to take away from today amanda okay so i think if we reflect on today s results we have transformed the performance of aviva over the last three years we ve grown quarter on quarter year on year and by operating more efficiently we re turning that into improvements in profitability and through dividend growth and regular share buybacks we are sustainably delivering superior returns to our investors with our strong momentum and continued investment in the business we ve got real confidence in the ability to extend this track record and it s been another excellent year so ultimately i want everyone looking at the results to feel as proud and as confident as i feel in the future of aviva barry thanks for talking to me amanda amanda thank you very much for coming over and doing the interview barry it s been great to see you featured stories from the uk canada and ireland discover how we re living up to our purpose with you today for a better tomorrow who s behind our multi million pound deals emma sheds light on the human side of the deals she works on meet emma about who s behind our multi million pound deals finding a way forward through difficult times citizens advice believes that no one should face problems without good quality advice discover how we re helping about finding a way forward through difficult times what happens to forgotten assets aviva is the first company from the insurance and pensions sector to join the expanded dormant assets scheme read about the dormant asset scheme about what happens to forgotten assets go to features and insight news from the uk canada and ireland health protection news aviva joins forces with joe wicks to help improve the nation s health 2 apr 2024 aviva s new initiative is designed to encourage everybody to kick start new healthy habits by taking just 10 minutes a day to focus on their wellbeing read more wealth retirement news aviva launches industry first flexible pension scheme with bolt 25 mar 2024 aviva has today announced the launch of an innovative new pension scheme for bolt registered private hire vehicle phv drivers read more health protection news 1 18bn paid out on more than 50 600 aviva individual protection claims in 2023 21 mar 2024 aviva paid out a record 1 18bn last year to help individual protection customers and their families in their time of need read more financial news aviva completes exit of singlife joint venture 18 mar 2024 aviva announces that it has completed the disposal of its shareholding in singapore life holdings pte ltd singlife read more aviva canada media centre go to news from canada about aviva canada media centre aviva investors company news go to news from aviva investors about aviva investors company news aviva ireland media centre go to news from ireland about aviva ireland media centre go to aviva com newsroom share price 17 apr 16 35 pm uk time gbp 455 50 3 10 0 69 last 2 weeks view more on share price final dividend payment date 23 may 2024 gbp 22 3 view more on dividends financial calendar provisional date 24 apr 2024 in focus health 02 may 2024 2024 annual general meeting 23 may 2024 first quarter 2024 trading update view more on financial calendar share price delayed by 15 mins data from investis quick links build your career search our international career opportunities go to job search about build your career manage your shares shareholder contacts helpful links and faqs go to manage your shares about manage your shares meet our board our board and group executive s biographies go to board about meet our board fire safety in high rise residential apartment buildings aviva s role and our customers go to our statement and faqs about fire safety in high rise residential apartment buildings reports and documents aviva plc results announcement 2023 pdf 4 3 mb 67 pages 2023 full year results presentation pdf 1 7 mb 68 pages annual report and accounts 2023 pdf 11 5 mb 372 pages about aviva pdf 412 0 kb 2 pages show all customer support aviva uk go to aviva uk aviva ireland go to aviva ireland aviva canada go to aviva canada aviva investors go to aviva investors search search site search login or register myaviva site navigation about us about us find out about our purpose priorities and products who we are and what we do how we re organised innovation at aviva aviva capital partners our products and markets customers and people more about our customers people and history diversity equity and inclusion our customers our people our heritage our leaders learn about our leaders and committees our board group executive committee our board committees roles and responsibilities 2023 annual report see the highlights from our annual report and accounts 2023 and download full details go to annual report page about us overview get support uk customer contacts make a claim uk only investors investors explore our strategy and performance our strategy reports results presentations regulatory announcements financial calendar shareholder services information for our shareholders welcome dividends return of capital manage your shares shareholder updates shareholder meetings shareholder contacts our governance access regulatory governance and risk information regulatory returns governance structure governance practices articles of association institutional investors information and contacts for institutional investors credit ratings and debt shareholder profile equity analysts investor contacts 2023 annual report see the highlights from our annual report and accounts 2023 and download full details go to annual report page investors overview get support uk customer contacts make a claim uk only newsroom newsroom explore our news and research opinions and podcasts features and insight media contacts newsroom resources access resources for journalists and aviva followers photography and social media search newsroom archive subscribe to news alerts aviva brand visit our brand website for aviva logos and brand guidance go to aviva brand newsroom overview get support uk customer contacts make a claim uk only careers careers find a job with us and why you ll want to job search flexible benefits learning and development act with us for a better tomorrow life at aviva what it s like to work here smart and flexible working volunteering speak up diversity and inclusion we believe everyone at aviva should be able to be themselves go to diversity and inclusion page careers overview get support uk customer contacts make a claim uk only sustainability sustainability at aviva sustainability is fundamental to our strategy and culture aviva s sustainability ambition our memberships awards and accreditations aviva and wwf sustainability contacts our actions our sustainability ambition is focussed on three core areas acting on climate change taking social action embedding sustainability throughout our business our reports and policies discover what guides our business and behaviours all sustainability reports and policies discover our climate ready index download our modern slavery statement pdf aviva community fund uk map explore projects funded through the aviva community fund explore our map sustainability overview get support uk customer contacts make a claim uk only get support uk customer contacts make a claim uk only footer useful information our products and markets view savings and insurance products and get a quote use myaviva easily manage your policies how to make a complaint contact our uk customer services team on this site about us investors newsroom careers sustainability media media contacts multimedia resources aviva brand site image library subscribe to news alerts corporate investor and shareholder contacts sustainability contacts corporate contacts innovation at aviva other links aviva investors aviva community fund in the uk uk customer data charter aviva suppliers share price delayed by 15 mins data from investis glossary social aviva plc s twitter feed aviva plc s instagram feed aviva plc s 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