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description= HostPapa’s web hosting terms of service has been designed to ensure all of our customers receive the high level of service they are entitled to.;
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d iii hostpapa may but is not obligated to inform you of any proposed or new top level or second level domains privacy registration service some registrars allow domain names to be registered without publishing the registrant s name and contact information others do not if you wish to take advantage of any such privacy service for a domain name and you are using the domain name registration service to register the domain name you are responsible for informing hostpapa in writing prior to the registration of the domain name that you wish to take advantage of the registrar s privacy service you acknowledge that the privacy service is provided by the applicable registrar not hostpapa as is assistance with registering domain names and securing related privacy services is provided as is and without any warranties representations or conditions whatsoever domain redemption fee if your domain was registered with hostpapa and has expired but you wish to recover the domain hostpapa may be able to recover the domain if it is still within the redemption period to recover a domain name that has expired but which is still within the redemption period hostpapa must pay a redemption fee which in turn will be passed on to you the customer please note that this domain redemption fee does not include the registration price of the domain that will still need to be paid to register the domain for the next year if the domain name is not renewed or acquired during the redemption period it will be made available again to the general public after the redemption period completes only domains that have been registered with hostpapa can be re registered after expiration of the domain if the domain that has expired was registered at another company you will need to contact that registrar to recover the domain from the redemption period resale if you have received written permission from hostpapa to resell all or part of the services that you are receiving pursuant to this agreement you are responsible for providing support to your clients if hostpapa is contacted directly by any such client hostpapa may suspend all or part of the services that it is providing to you if hostpapa does so hostpapa will give you notice of the suspension and the reason for the suspension once you have satisfied hostpapa that you have taken reasonable steps to inform your clients that they are to contact you for support and to ensure that you are providing that support hostpapa will lift the suspension there is no abatement of fees during any such suspension furthermore any acts and omissions of your clients that would be breaches of this agreement had they been your acts or omissions are your responsibility and will be treated as if they are your acts and omissions additional services any additional services related to the hosting services or domain name registration services that are requested by you and that hostpapa in its sole discretion provides additional services are deemed to be services provided pursuant to these tos and they will be provided at hostpapa s then current rates support faqs hostpapa maintains a list of frequently asked questions and technical support articles relating to the hosting services on the site technical support hostpapa will provide technical support relating to the hosting services via its help desk the help desk aims to provide technical support 24 7 365 the help desk can be reached by i telephone ii email and or iii chat the email address and the telephone number that you should use are set out on the site verifiable hostpapa will use commercially reasonable efforts to resolve each problem reported to hostpapa s help desk and verifiable as being a problem or deficiency with the hosting services assistance when you report a problem to hostpapa s help desk you will provide i any assistance reasonably necessary to allow hostpapa to verify and resolve that problem and ii all information that you are reasonably able to provide with respect to any problem billing billing and account support is available via the web based tool that hostpapa provides to you to manage your account the tool and the hours that apply to your jurisdiction are available on the site content intellectual property no intellectual property rights are transferred by hostpapa to you by these tos your content your content means all materials information data or code that you upload store transmit receive or process in connection with the services you hereby grant to hostpapa and its directors officers employees agents consultants or subcontractors the right to use reproduce transmit and delete as applicable your content in such manner as may be necessary to enable hostpapa to perform the services and otherwise exercise any right or perform any obligations under this agreement monitoring your content although hostpapa is not obligated to monitor content and assumes no responsibility for your content or the content of its other customers hostpapa reserves the right subject to all applicable laws to investigate your content and may block access to refuse to host or remove any information or material that it deems to be in breach of section 6 1 acceptable use unacceptable use unacceptable use refers to any unlawful illegal or inappropriate use as set out in this section 6 you may not use the services or hostpapa s technology infrastructure in any manner that constitutes an unacceptable use unlawful or illegal use is the creation collection transmission storage or exchange of any material in violation of any applicable law or regulation inappropriate use includes any use or behaviour that may i jeopardize hostpapa s products services technology infrastructure or ability to operate or ii expose hostpapa to civil liability unlawful illegal or inappropriate use includes use of the services to possess store view download transmit distribute by any peer to peer service or otherwise or traffic any materials that include child pornography promote sell or otherwise disseminate adult related material pornography or other erotic material that contains nudity or other content determined at our sole discretion as adult related regardless of merit including but not limited to adult thumbnail galleries and banner exchanges infringe any person s copyright or other intellectual property right including unlicensed or improperly licensed applications music games or other materials wilfully promote hatred against or defame any identifiable individual group or other organization including but not limited to promoting hate violence or intolerance based on race age gender identity ethnicity religion or sexual orientation promote or advocate human trafficking in any way as determined at our sole discretion promote prostitution or escort services promote gambling casinos gaming sports betting daily fantasy sports lottery or chain letters regardless of content or origin and regardless of your citizenship or the legality of such activities within your country or jurisdiction promote or sell illegal drugs or drug paraphernalia advertise advocate or operate get rich quick schemes or any high yield interest programs hyip ponzi or pyramid schemes prime banks programs bank debentures bank debenture trading programs or related sites can be used for attacking computer systems networks or internet users and defacing websites including but not limited to ip scanners bruteforce programs spam scripts executables mail bombers or other tools or applications include any form of malware impersonate or falsely state or otherwise misrepresent your identity or affiliation with any person or entity wilfully bypass or subvert the physical logical or procedural safeguards such as firewalls web filtering software or other access controls used by anyone to gain unauthorized access to anyone s technology infrastructure or distributing computer programs designed to assist in doing so operate file dumps mirror scripts similar to rapidshare anonymous or bulk sms gateways or fraudulent sites including but not limited to sites listed at aa419 org and escrow fraud com broadcast or stream live sporting events including but not limited to ufc nascar fifa nfl nhl mlb wwe or television operate cryptocurrency bitcoin miners or undertake any act in violation of any applicable local provincial state national or international law or regulation including any laws relating to the export of data or software or the protection of human rights and unacceptable uses of the services or hostpapa s technology infrastructure may also include but are not limited to hosting materials or performing activities such as unsolicited mailings newsgroup spamming hosting topsites for the purpose of distributing storing or archiving warez releases copyrighted mp3 illegal content copyright infringement trademark infringement cracks software serial numbers and running of any scripts executables or other programs or processes that can in any way adversely affect the performance of hostpapa s technology infrastructure hostpapa will be the sole and final arbiter as to what constitutes a violation of this policy disruptive uses you may not use the services or hostpapa s technology infrastructure in any manner that interferes with or disrupts hostpapa s other customers when any of the following events occurs in relation to any hosted web site it is a disruptive use a breach of these tos and hostpapa may exercise its rights under section 6 6 including suspending services generating a daily weekly or monthly volume of network traffic that is excessive in relation to amount of network traffic typically generated by hostpapa s other clients who have purchased similar hosting services generating spikes in network traffic usage that are out of proportion in volume or frequency to those typically generated by hostpapa s other clients who have purchased similar hosting services on a daily weekly or monthly basis consuming cpu or other processing resources in a manner that is excessive in relation to amount of network traffic typically generated by hostpapa s other clients who have purchased similar hosting services even if they do not come within a b or c above running peer to peer applications peer to peer file sharing proxy servers bit torrent online gaming servers proxy server network interactive relay chat irc interactive chat applications membership or community sites file sharing video sharing photo sharing or other resource intensive services or applications using ssd storage to store materials unrelated to or unnecessary for the operation of the web site for which the hosting services were purchased for example using ssd storage for data warehousing email storage backups of emails accounts backups of all or part of any computing telecommunications or mobile device or other forms of mass data storage or the sending of any commercial electronic messages promoting the web site or otherwise directing attention to the web site to any recipient without the recipient s consent no spam uce ube or spam originating from a server located on our network or associated with a hostpapa server is not tolerated this includes any email that promotes websites hosted on a server located on the hostpapa network but which is sent from an email address not associated with a hostpapa account music image and video files responding to and addressing copyright complaints is a time consuming process from time to time hostpapa scans its servers looking for mp3 mp4 and other file formats commonly used for music images or video if such files are detected amongst your content hostpapa may ask you to demonstrate that they are i owned or properly licensed by you and ii if licensed not being used in a manner that is inconsistent with that license if you fail to do so for any file or in the alternative remove the file from hostpapa s servers it is a breach of this section 6 3 and hostpapa may exercise its rights under these tos including section 6 6 and section 5 3 reporting if you become aware that any person has committed is likely to have committed or is likely to commit any act described in section 6 1 you will promptly report it to the help desk from which you receive technical support investigation hostpapa reserves the right to investigate suspected breaches of this section 6 and you agree to cooperate with hostpapa when asked to assist in any such investigation breaches if you breach this section 6 it is probable in hostpapa s sole discretion that you have breached or it is likely that you will breach this section 6 also in hostpapa s sole discretion hostpapa in its sole discretion may suspend or revoke your access to the services or hostpapa s technology infrastructure breaches of this section 6 may also result in you incurring criminal prosecution or civil liability others breaches hostpapa assumes no liability for enforcing or not enforcing the provisions in its other service agreements relating to acceptable use ip addresses hostpapa may assign one or more internet protocol addresses to you for use with the services you acknowledge that you have no right title or interest in or to any ip addresses assigned to you by hostpapa or its representatives in connection with any services hostpapa or its suppliers may change any such address at any time but hostpapa will use reasonable efforts to give you notice of any change if the affected ip address is a fixed ip address payment fees the fixed fees and or rates applicable to any service are set out in the online order form for the service the fees they may include one time fees these are typically for setting up the service and recurring fees please note that the online order form may also set out a rate increase that will become effective upon the expiration of a promotional rate such an increase will happen without further notice to you otherwise hostpapa will give you at least 30 days prior written notice of any increase to the fees promotions from time to time hostpapa may offer its services to new or existing clients at discounted or promotional rates you acknowledge that any such promotion is only applicable to one of your services if the promotion or discount is clearly set out as applicable on the online order form that you used to order the service expenses unless expressly set out otherwise in an applicable service description you will reimburse hostpapa for all registrar s fees or other related expenses incurred by hostpapa in relation to any third party service described in section 4 3 taxes you will pay any present or future sales goods and services excise value added or other similar taxes including any related interest or penalties imposed at any time by any governmental authority arising from or related to any services other than taxes based on hostpapa s net income payment of fees hostpapa accepts payment by credit card visa mastercard or american express alipay and paypal available payment types may vary from region to re...
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