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ilure hacking or accidental deletion greengeeks does not offer backup of virtual private servers and or dedicated servers website migrations the greengeeks migration department will make a good faith effort to help you move your website to us all websites migrated by greengeeks are provided as a courtesy service we do not make any guarantees regarding the availability possibility or time required to complete a migration as each hosting company is configured differently and some hosting platforms save data in an incompatible or proprietary format this may make it extremely difficult if not impossible to migrate some or all account data in some cases we may not be able to assist you in a transfer of data from an old host and there may be cases where websites cannot be transferred from another host without additional configuration outside of what greengeeks can provide greengeeks makes no guarantee of any successful migration due to such factors and reserves the right to refuse or cancel any migration request at any time at its sole discretion including the denial of migrations of any content that may potentially violate our policies all website migration requests must be submitted from within your greengeeks account using our site migration request additional information about migration limitations can be found in our migration policy completing a website migration request requires greengeeks to access your previous hosting providers interface using your provided username and password by submitting a website migration request you grant greengeeks full authorization to access your previous hosting provider website files databases and emails to complete your request greengeeks cannot under any circumstances make any changes at your previous provider including dns nameserver changes customers needing assistance updating their dns are encouraged to contact their current domain registrar or to utilize our domain transfer service to manage their domain s along with their hosting services you can request a domain transfer to greengeeks from within your greengeeks account the free transfer service is available for thirty 30 days from your initial sign up date website migrations outside of the thirty 30 day period will incur a charge based on our rates as outlined in our migration policy to receive a price quote for any migration please open a new migration request within your greengeeks account greengeeks also reserves the right at its sole discretion to assess any applicable migration or administrative fees prior to performing any migration upon confirmation of any fees greengeeks reserves the right to automatically charge your credit card on file for any completed migration regardless of website functionality all migration fees are final and non refundable in no event shall greengeeks be held liable for any lost or missing data or files resulting from a transfer to or from greengeeks or during any migration request you are solely responsible for backing up your data in all circumstances and should not rely on our internal backups for such purposes technical support services except as described otherwise stated below greengeeks will provide technical support via ticket chat and phone for the services technical support services you will be required to provide as much information as possible to aid our investigation into any issues or problems by utilizing greengeeks s technical support services you grant greengeeks permission to access your account if necessary to resolve your issue you agree that greengeeks and its agents and employees are not liable for any damage resulting from the provision of customer support ineligibility for technical support services greengeeks will not provide technical support services if a you are in breach of this agreement b the need for technical support services is due to i any modification or attempted modification of the services by you or any third party outside of greengeeks s control or ii your failure or refusal to implement changes recommended by greengeeks or c you are abusive toward our staff in any manner should you violate any of these provisions greengeeks at its sole discretion reserves the right to suspend services and or put your account in a restrictive state to prevent further abuse of our staff or services vps and dedicated servers greengeeks will provide a default operating system installation on vps and dedicated server hardware that permits super user server access to our support staff you agree and acknowledge that if you alter or remove server access or otherwise implement methods to restrict our access greengeeks s ability to provide technical support you may be severely limited greengeeks reserves the right to refuse technical support services to any customer for any reason regardless if any of the provisions listed in this agreement have been breached such refusal will be determined at greengeeks sole discretion starter site service greengeeks offers one 1 complimentary website design per ecosite package starter site to its customers this service provides a basic start up site intended to help assist with started using your greengeeks account all starter site requests must be submitted from within your greengeeks account and all content must comply with our terms of service and acceptable use policy starter site requests are processed on a first come first served basis in the order they are received greengeeks reserves the right to modify the terms of our starter site program at any time and deny any request at its sole discretion the starter site service is offered as a courtesy and as such there are no guarantees for the use of this service greengeeks is not responsible or liable for any downtime caused during the construction of an active starter site request malware cleanup service greengeeks offers one 1 complimentary malware cleanup for one 1 cpanel account the lifetime of your ecosite reseller or managed vps service malware cleanup service the greengeeks malware cleanup service is available for wordpress websites only and involves applying all available software updates to ensure optimal website security malware infections may cause your website to become inoperable even after applying software updates by requesting a cleanup using the malware cleanup service you agree in full to the malware cleanup terms of service and acknowledge that there is no guarantee for this service termination by greengeeks greengeeks may terminate your access to the services in whole or in part including deletion or confiscation of all files content and or domain name registrations without notice in the event that i you fail to pay any fees due hereunder to greengeeks ii you violate the terms and conditions of this agreement iii your conduct may harm greengeeks or others cause greengeeks or others to incur liability or disrupt greengeeks s business operations as determined by greengeeks in its sole discretion iv you are abusive toward greengeeks s staff in any manner or v for any other lawful reason including to comply with applicable law or as otherwise specified in this agreement in such event greengeeks will not refund to you any fees paid in advance of such termination and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination payment obligations full payment is required in advance before hosting service is established greengeeks sends out invoices that are due every pay period you are given fifteen 15 days to fully pay the invoice you warrant and represent that the information you supply in the order form or other information that greengeeks may require is accurate and truthful all payment due notices will be sent by e mail no bills or invoices will be sent by postal mail or fax if payment was not received by the due date your account will be suspended it is the client s responsibility to ensure that payment is made to greengeeks prior to the renewal date and although greengeeks sends renewal notices to our customers prior to their renewal date because of the ability for a customer to change their contact email addresses without notifying greengeeks the customer is ultimately responsible for remembering their renewal date and to make sure payment is made upon the renewal failure to keep an account in good standing and or service renewals paid for will result in service deactivation until the account and or service renewal is paid for in full greengeeks may change its prices from time to time greengeeks may increase fees for its services on its website or in a promotional offer and at any time on or after the expiration of the initial term by providing written notice to you written notice may be in the form of notices and updates provided through the account s billing tool notices and updates provided through the services and or pricing notifications for renewal terms sent via email it is your sole responsibility to periodically review all billing related information by greengeeks through your account or other methods of communication and notices sent or posted by greengeeks renewals it is the obligation of the greengeeks customers to know when their account comes up for renewal and if their intention is to non renew their account they must fill out the greengeeks cancellation form 5 business days prior to their account s renewal date to ensure that the billing department can stop any renewal charges greengeeks clients receive email notifications between 15 and 30 days prior to the renewal date of their account depending on the service subscribed to informing them that their renewal date is approaching it is the customer s responsibility to ensure that greengeeks has a valid email address for which notices can be sent to greengeeks clients if greengeeks does not receive a cancellation request prior to the customer s renewal greengeeks will renew the clients account 24 hours prior to the renewal date and will apply charges as appropriate services will be automatically renewed on the renewal date and be billed at the then current renewal fee s for the plan that the customer is currently subscribed to in the case of insufficient funds to charge such amount you agree to allow greengeeks to place your account on a recurring payment plan wherein we will collect a partial term quantity to avoid an interruption in service and to protect against accidental loss of intellectual property such as but not limited to website data domain registration etc the 30 day money back guarantee applies only to the start date of the clients service with greengeeks and does not apply to renewals of service late fees clients have the option to pay an invoice at any time by logging into their greengeeks account and submitting a payment an invoice that is not paid by the due date is automatically marked overdue in the system if an invoice is overdue by more than four days the grace period the account is automatically suspended and a 15 00 late fee is added to the account to reactivate an account that is suspended for failure to submit a payment within the grace period a payment for the original invoiced amount plus 15 00 must be submitted to greengeeks currency all prices listed are in us dollars for all services server locations unless otherwise specified coupon use coupons are offered to customers from time to time use of 3rd party coupon applications which manipulate our pricing structure will not be accepted greengeeks has the right to refuse any coupon code that it believes to be invalid greengeeks will honor the lowest advertised price on our website located at https www greengeeks com at the time of order cancellation refunds should you become dissatisfied with our services within the first 30 days of your account activation greengeeks will refund your hosting fee subject to the money back guarantee terms listed in this agreement refunds are not available for customers after the 30 days of account activation you may however cancel your account at any time in order to make sure that your account is not renewed you will need to contact customer service and verify information before cancellation takes place you will be charged in full for the entire month in which you cancelled your account accounts which have negative balances will be sent to collections and all services will be terminated including domain registrations refunds are never available for domain registrations domain names transferred to our service incur an additional year of registration and therefore are considered a domain registration domain registration fees are as detailed on our domain registration pricing sheet domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves greengeeks hosting service within the 30 day money back guarantee in addition refunds are not available for additional services such as but not limited to domain names dedicated ip s ssl certificates cdn professional services etc add on services that are activated and are included in the hosting package will not be refundable if cancelled within 30 days website files are the responsibility of the greengeeks customer and should a greengeeks customer decide to cancel their service it is the customer s responsibility to make sure that they have backed up downloaded the website files and any emails from the greengeeks server prior to requesting that greengeeks cancels their account once the cancellation request has been submitted to greengeeks a cancellation of the website hosting service may occur any time after the request is received by greengeeks and when a cancellation request is completed the client s hosting account with greengeeks and their website files are permanantly removed from the greengeeks servers therefore again it is the client s obligation to ensure that they have downloaded their website files and any emails from the server prior to their cancellation request 99 9 service level agreement sla greengeeks offers its clients a 99 9 network uptime guarantee for customer satisfaction purposes and also to ensure that your business is running problem free greengeeks will try to maintain maximum uptime greengeeks is not responsible for any downtime caused by the client 30 day money back guarantee greengeeks offers an unconditional 30 day money back guarantee that covers cancellations on shared hosting reseller hosting and vps hosting made during the first 30 days of service due to the inability to deliver satisfactory services as a part of our strive to achieve industry leading customer satisfaction the customer will be refunded all hosting charges made to their credit card minus any setup fees domain name or add ons included and or purchased are non refundable the guarantee does not apply to accounts with non use misuse and or abuse of this agreement domain name registrations dedicated servers are also non refun...
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