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description= Organize your knowledge base with Document360 s Drive by creating folders and subfolders for easy access and consistent file management.;
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add a folder documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by add a folder updated on oct 29 2026 published on jun 2 2026 4 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next the drive in document360 lets you organise your knowledge base assets images files and attachments into folders and subfolders creating a well structured folder hierarchy makes it easier to locate files maintain consistency across your knowledge base and avoid broken image or file links in articles before you begin to add subfolders you need at least two root level folders already created in drive or one root level folder that is expanded deleting a root level folder moves it along with its subfolders and files to the recycle bin where they are deleted after 30 days this can break image and file links in any article referencing those files add a new folder there are two ways to do this using the new folder option using the option using the new folder option to add a folder navigate to drive in the left navigation bar of the knowledge base portal existing folders and subfolders are displayed in a tree view style on the left navigation pane click the new folder option at the top left a new folder dialog appears enter the folder name the folder location is set to root level by default use the folder location dropdown to select a different location if needed click create using the option to add a folder navigate to drive in the left navigation bar of the knowledge base portal existing folders and subfolders are displayed in a tree view style on the left navigation pane in the left navigation pane hover over the space between folders until the flywheel icon appears click the icon a new folder popup appears enter the desired folder name the default location is root level to add a root level folder from anywhere in drive use the folder location dropdown and click reset click create add a subfolder there are two ways to do this using the more option using the option using the more option to add a subfolder navigate to drive in the left navigation bar of the knowledge base portal click the more icon next to the folder where you want to add a subfolder then select add folder the new folder dialog appears enter the folder name the folder location defaults to the folder you selected use the location dropdown to change it if needed click create using the option to add a subfolder navigate to drive in the left navigation bar of the knowledge base portal in the left navigation pane hover over the space between folders until the icon appears click the icon a new folder dialog appears enter the desired folder name the default location is the folder where you clicked use the location dropdown to add the subfolder anywhere in drive click create note ensure the root level folder is expanded the arrow on its left side points downward before adding a subfolder if the folder is collapsed the new folder will be created at the same level instead of nested inside it caution deleting a root level folder moves it along with all its subfolders and files to the recycle bin where they are deleted after 30 days this can cause broken images and file links in any articles referencing those files best practices mirror your knowledge base structure keep drive folders aligned with your knowledge base categories and subcategories so assets are intuitive to find for anyone on your team name folders consistently use a clear descriptive naming convention for example release notes assets or onboarding images to avoid ambiguity review before deleting before removing a root level folder check whether any articles link to files inside it to prevent broken links faq can i add a subfolder without creating a root level folder first no you need at least one root level folder in drive before you can add a subfolder create a root level folder first using either the new folder option or the icon then add subfolders inside it why is the add folder option greyed out for some folders images is the only system folder in drive you can add subfolders and files inside it change its color and set it as the default folder but you can t rename or remove it its system subfolders settings documentation home page builder and glossary are locked so folder actions such as add folder aren t available for them what happens to articles if i delete a folder deleting a root level folder moves it along with all its subfolders and files to the recycle bin where they are deleted after 30 days any articles that reference those files will have broken images or file links always review article dependencies before deleting a folder can i move a subfolder to a different root level folder you can select a different location using the folder location dropdown when creating a folder to move an existing subfolder use the folder s more menu options available in drive was this article helpful yes no previous article system folders next article set a default folder related articles getting started with drive drive file management getting started with drive remove folders drive file management manage folders drive overview drive file management getting started with drive manage folders drive file management manage folders move a folder drive file management manage folders tags knowledge base assets folder management document360 drive document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us contact us support document360 com rating 4 7 3000 about us our team our culture careers terms trust center privacy policy cookie policy soc2
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