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description= Integrate over 25 third-party apps into your Document360 knowledge base effortlessly, enhancing analytics, chat, comments, and marketing automation.;
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Text of the page (random words):
integrations documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by integrations new updated on jul 20 2026 published on jun 29 2026 7 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next document360 makes it easy to connect third party apps and services to your knowledge base with over 25 integration options available these integrations embed specialized tools directly into your knowledge base site giving you analytics visibility live chat user commenting and marketing automation without leaving document360 integrations are managed from connections integrations in your knowledge base portal once added each integration runs on your knowledge base site automatically why use integrations integrations extend what your knowledge base can do by connecting it to the tools your team already uses you can use integrations to track how readers interact with your content including page views session behavior geolocation and traffic sources embed live chat on your knowledge base site so visitors can get help without leaving the page let readers leave comments and start discussions directly on your articles run a b tests conversion optimization and funnel analysis on your knowledge base site add custom scripts or widgets that are not available as native integrations using custom html before you begin you must have admin access to your document360 knowledge base portal you need the app id or url for the integration you want to set up this is available from the third party app s settings or dashboard the exact value required varies by integration click the learn more link on any integration tile for specific instructions add an integration in the document360 portal navigate to connections integrations in the left navigation bar if you have already set up integrations the installed integrations section lists them you can activate or deactivate each one from here using the toggle scroll down to browse all available integrations find the app you want to integrate and click add in the add new integration panel choose either basic configuration or custom configuration enter the required information such as the description and app id optionally expand code inclusion exclusion conditions to control when the integration script runs you can apply conditions based on ip address workspace or language for example use this to exclude internal traffic from analytics or limit a chat widget to a specific workspace see code inclusion and exclusion conditions for full details click add note the required information id or url varies depending on the integration for detailed setup instructions for a specific app click the learn more link in the setup panel once added the integration appears in the installed integrations list and is active on your knowledge base site integration controls you can manage all your integrations from the integrations overview page connections integrations the overview shows the following details for each integration column what it shows status whether the integration is active or inactive toggle it on or off without deleting it green indicates active gray indicates inactive type the name and icon of the integration description the custom description entered when the integration was added updated on the date the integration was last added or updated users the team members who added or last updated the integration manage integration you can update integration credentials at any time from the integrations overview page to edit an integration hover over the integration and click the edit icon update the status description or app id url as needed click update to save the changes to delete an integration hover over the integration and click the delete icon click delete in the confirmation prompt integrations available for detailed setup instructions select an integration from the list below custom custom html learn more embed any third party widget script or tool that does not have a native document360 integration by adding html code directly to your knowledge base site code inclusion exclusion conditions learn more control where and when integration scripts run using ip address workspace and language conditions analytics amplitude learn more track visitor behavior and run collaborative analytics to fine tune your product fullstory learn more monitor clicks and page transitions with session recordings and segmented analytics gosquared learn more analyze real time traffic and track user behavior on your knowledge base site google tag manager learn more manage and deploy measurement tags for conversion tracking and site analytics heap learn more automatically capture every user interaction on your knowledge base site for deep behavioral analysis hotjar learn more visualize user behavior with heatmaps session recordings surveys and feedback widgets mixpanel learn more track user events to understand which articles drive engagement and where readers drop off segment learn more collect and route knowledge base user data to your analytics and marketing tools chat belco learn more embed a live chat widget so customers can reach your team directly from the knowledge base chatra learn more add real time chat to your knowledge base site so customers can contact your team instantly crisp learn more connect a shared inbox and live chat to centralize customer conversations on your knowledge base doorbell learn more collect in app user feedback directly from your knowledge base site freshchat learn more deploy an ai powered chat widget on your knowledge base for real time customer support gorgias learn more connect a multi channel helpdesk to give support agents a unified view of customer interactions intercom learn more embed the intercom messenger on your knowledge base site for live chat and self serve support kommunicate learn more add a real time chat widget to connect customers with your support team from the knowledge base livechat learn more integrate an ai powered live chat platform for real time customer service on your knowledge base olark learn more add customizable live chat with automation rules visitor insights and chat transcripts sunshine conversations learn more unify customer messaging across channels with zendesk s sunshine conversations platform comments commento learn more enable reader commenting on your knowledge base articles with a lightweight privacy focused tool disqus learn more add a full featured discussion thread to your articles so readers can comment and engage marketing automation freshmarketer learn more run a b tests heatmaps and funnel analysis on your knowledge base site vwo learn more optimize knowledge base performance with a b testing heatmaps and conversion tracking zoho pagesense learn more personalize and optimize your knowledge base pages to improve conversion rates best practices add a clear description when setting up each integration if you manage multiple integrations of the same type for example two analytics tools a descriptive label in the description field makes it easy to identify each one at a glance use the toggle to deactivate integrations temporarily instead of deleting them if you need to pause an integration turning it off preserves the configuration so you can re enable it without re entering the credentials use code inclusion exclusion conditions to control where scripts run most integrations support filtering by ip address workspace and language use ip exclusion to prevent internal traffic from skewing analytics and workspace language filters to target specific audiences periodically review your active integrations remove or deactivate integrations that are no longer in use to keep your knowledge base site performant and your integrations overview clean for analytics scripts use custom html only if no native integration exists native integrations such as google analytics mixpanel and hotjar are simpler to configure and manage use custom html for tools that do not have a dedicated integration in document360 faq what should i do if my integration is not working or the toggle is unresponsive first check that the app id and url for the integration are correct if the toggle is unresponsive check that you have a stable internet connection for app specific errors click the learn more link in the setup panel for detailed instructions what is the best way to install an analytics script on my knowledge base site if a native integration exists for your analytics tool such as google analytics mixpanel or hotjar use that for tools without a dedicated integration use the custom html option under integrations to add the script directly see the custom html article for instructions can i add different custom html to each workspace in my project no custom html is applied at the project level and is reflected across all workspaces it is not possible to add separate html or javascript for individual workspaces if you need workspace specific behavior for example different chatbot scripts per workspace check with your tool provider to see if they support url based configuration can i have more than one integration of the same type active at once yes you can add multiple integrations including multiple analytics tools running simultaneously each appears as a separate entry in the installed integrations list and can be toggled on or off independently what is the difference between basic configuration and custom configuration basic configuration sets up the integration using a standard app id or url custom configuration lets you add a custom code snippet directly which is useful when you need to include custom events or advanced tracking parameters beyond what the standard setup supports was this article helpful yes no previous article slack next article custom html related articles extensions integrations extensions widgets other integrations extensions extensions custom html integrations extensions widgets other integrations extensions integrations livechat integrations extensions widgets other integrations extensions integrations document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us contact us support document360 com rating 4 7 3000 about us our team our culture careers terms trust center privacy policy cookie policy soc2
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