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description= Heap is a powerful tool for analyzing user data and will be extremely useful for a product and marketing team to extract data on user behaviour. Good businesses use analytics to have a competitive edge. ;
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how to integrate document360 with heap documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by heap updated on jul 20 2026 published on may 5 2024 4 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next heap is a product analytics tool that automatically captures user behavioral data across your site it is designed for product and marketing teams who need to extract user data and reports to understand how people interact with their product and identify areas to improve heap includes two key feature areas the event feed shows client side events in real time as they happen in your app analysis tools include graph analysis funnel analysis users analysis retention analysis influential analysis path analysis and more these tools give your team the data needed to make customer communications more effective integrating heap with document360 lets you track and view all your knowledge base site analytics and user behavior from the heap dashboard before you begin you need a heap account you need your heap app id see how to find your heap app id below access your heap app id the heap app id is a unique code obtained from the heap application it is required to connect heap with document360 existing heap user navigate to the heap app dashboard in the left navigation panel scroll down and click account install the install heap on your development environment panel appears select the platform as web scroll down to web installation and copy the heap app id from the snippet code provided new heap user your heap app id is provided during the heap account installation process when you first set up your account integrate heap with document360 in the document360 portal navigate to connections integrations in the left navigation bar select heap from the list of integrations and click add the add new integration panel appears choose a configuration type basic configuration sets up a standard integration using your heap app id description enter a description for this integration heap app id enter your heap app id note the heap app id is a unique code obtained from the heap application it is required to connect heap and document360 in the knowledge base portal custom configuration sets up an advanced integration with custom events added to a snippet code description enter a description for this integration snippet code paste your custom snippet code optionally expand code inclusion exclusion conditions to control when the integration runs based on ip address workspace or language click add after setup open your heap account to track and view all your knowledge base site analytics and user behavior from the heap dashboard note heap s advanced analytics reports let you analyze user behavioral data and use those insights to tweak your product features best practices use basic configuration for standard behavioral tracking entering your heap app id under basic configuration is sufficient for most knowledge bases and starts capturing all user interactions automatically use the event feed to monitor real time user activity after integration check the heap event feed to confirm that events from your knowledge base site are appearing as expected use funnel analysis to identify where readers drop off build a funnel in heap to track how readers move through your knowledge base from landing page to article and identify where they leave without finding what they need use retention analysis to measure the impact of content updates after publishing major revamps or new articles use heap s retention analysis to see whether readers are returning to your knowledge base more often use code inclusion exclusion conditions to filter out internal traffic add your office ip address as an exclusion to keep team visits from skewing your behavioral data faq what is the heap app id the heap app id is a unique identifier obtained from the heap application it is required to connect heap with document360 existing users can find it by going to account install in the heap dashboard selecting web as the platform and copying the id from the web installation snippet new users receive it during the initial account setup what is the difference between basic and custom configuration basic configuration connects heap using your app id and automatically starts capturing user interactions custom configuration lets you add a snippet directly which is useful when you want to track specific custom events beyond heap s automatic capture what analytics tools does heap include heap includes graph analysis funnel analysis users analysis retention analysis influential analysis and path analysis it also has an event feed that shows client side events in real time as they happen on your site can i limit which workspaces or languages heap tracks yes when adding or editing the heap integration expand code inclusion exclusion conditions and add conditions based on ip address workspace or language see code inclusion and exclusion conditions for full details what can i do after completing the heap integration after setup open your heap account to track and view all your knowledge base site analytics and user behavior from the heap dashboard you can use heap s advanced analytics reports to analyze behavioral data and identify opportunities to improve your content and product features was this article helpful yes no previous article google tag manager next article segment related articles integrations integrations extensions widgets other integrations extensions integrations hotjar integrations extensions widgets other integrations extensions integrations amplitude integrations extensions widgets other integrations extensions integrations tags integrations heap document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us contact us support document360 com rating 4 7 3000 about us our team our culture careers terms trust center privacy policy cookie policy soc2
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