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here s what we found for call 1 8446014333 amazon prime phone number number amazon 1 8446014333 amazon 1 8446014333 amazon 1 8446014333 help scout support help scout support toggle navigation home inbox beacon docs status here s what we found for call 1 8446014333 amazon prime phone number number amazon 1 8446014333 amazon 1 8446014333 amazon 1 8446014333 79 articles found reports phone the phone report is a very simple and straightforward measure of the volume of phone calls logged in help scout standard plans can report on the last 2 years of data plus and pro plans can report ios app for help scout help scout s iphone app puts powerful help desk software in your pocket so you can easily support customers while on the go keep your finger on the pulse of what s going on with your customers and connect talkdesk and help scout to manage phone calls talkdesk brings all the benefits of an enterprise level call center to your business it s entirely web based and works beautifully alongside help scout with talkdesk members of your team can take connect heymarket with help scout to manage sms messages heymarket is a business text messaging platform created for your customer support team out of the box your team will get a shared inbox and phone number for sending and receiving sms messages reports company and user we re particularly fond of the company and user reports for one big reason total accountability at a glance the company report shows you how many customers you re helping as well as how many set up two factor authentication two factor authentication 2fa adds a second layer of log in security to your help scout account each user can set up 2fa individually from their profile page additionally account administrators reports all channels the all channels report is all about volume but it also helps you get a handle on just how busy the help desk is more importantly you re able to really dive in to see what type of issues keep create a conversation with pre filled data you can pre fill the customer email address cc bcc lines and the subject line on the new conversation page by adding a few things to the url here s an example create a new conversation in addition to replying to emails you can also start new emails out from help scout or log phone calls to keep track of those conversations this article is all about how to start new work with variables help scout variables are placeholders for generated customer user inbox and conversation data variables are defined using specific text between curly brackets and signs each type of variable search filters with operators you can search for conversations customers and other data using a full text search for the basics start with search in help scout in this article list the different filters you can use with work with custom fields custom fields help you to categorize prioritize or further diagnose conversations based on the support needs for your product or service set fields to required so that reporting data is always about deleting customer profiles there are no limits to the number of customers you can have in help scout but you may need to delete a customer profile from time to time possibly due to a gdpr request to be forgotten or other manage voice messages help scout s voicemail app works automatically no installation required this article is about the voicemail integration and how to manage voice messages in help scout in this article how the understanding reports in help scout now that you re well on your way to providing your customers with an excellent support experience it s time to grab a cup of coffee and take a peek at our handy reports feature help scout provides manage your user profile add the personal details that make your help scout account uniquely yours in your user profile this article will walk you through how to edit your profile and all of the options available in this messages performance reports you ve set up a message or a bunch of messages and you d like to know how effective they are we offer some basic performance information that allows you to get a quick view of what s happening use conversation lock to prevent re opening old conversations have you ever had a customer reply to an ancient conversation conversation lock prevents new updates to old conversations this keeps old conversations from surfacing to the top of the queue again user availability and maximum chats beacon chat was designed with the customer experience in mind live chat is only presented as an option to your customers when a user is available to accept that chat in addition to user guide to switching help desks one does not simply wake up in the middle of the night and decide to switch help desks it s a process and one that takes careful deliberation at that preparing to switch help desks happens well about default folder views in help scout each help scout inbox has 5 built in folder views that will always show along with a few special folder views that will appear when you need them in this article we ll explain what you see in each about annual payments whether you re on the standard or plus plan you can choose to make an annual payment which gives you a discount on the per user per month cost this article will explain everything about annual help scout s mailbox api docs api beacon javascript apps and open source tools help scout offers many integrations right out of the box but there are lots of other apps out there in the world that you might want to connect maybe even some your team has built for yourselves export reporting data need raw data for more analysis you can export your reporting data on demand export options are available for the all channels email company user and happiness reports in this article generate connect supportagent with help scout for ai generated replies supportagent ai is an ai powered drafting tool for help scout conversations powered by gpt 4 one of openai s most advanced ai models supportagent can quickly and accurately draft a reply to connect mixpanel with help scout for advanced analytics mixpanel is an advanced analytics platform that enables web and mobile applications to measure any action connect each action to a real person and leverage the data to provide customers with a reports happiness built around customer satisfaction ratings the happiness report is a simple but powerful tool used to measure customer experience ratings are calculated both for the help desk as a whole divided how chat assignments work you might want to assign a chat to another team member if you need help or if you re done chatting for the moment to assign a chat click the assignee icon then select a new assignee you can messages pricing messages the proactive messaging feature in beacon is included in all current plans for up to 2 000 unique viewers a month for no additional charge there is tier based pricing that applies for manage company settings settings that will apply to your entire help scout account are found under the company settings only help scout account owners and administrators have access to change these settings in this trello power up the help scout power up shows up to date information about conversations attached to a card linking relevant conversations to trello cards is a great way to keep track of feature requests bug docs and search engines stop search engines from crawling docs content search engines can and will index your articles if your site is public add this bit of code to the insert head code section located on the docs reports email our email report measures efficiency working with email conversations you ll be able to keep track of how your team is performing in terms of time spent addressing and responding to conversations reports chat the chat report is all about seeing volume efficiency and team productivity when using beacon with live chat over time note the chat report only appears in the menu if you ve created a beacon and ad blockers customers using beacon have reported that beacon is sometimes blocked from loading when javascript blocking extensions adblock noscript ublock are in use this article talks about why beacon is reports docs if you re using docs your customers are likely reading through your help articles before getting in touch the docs report helps you understand what your customers are searching for what they re get started with live chat it s just a few steps to get things set to start taking your first live chats through beacon in this article enable chat in beacon set yourself available enable chat in beacon when you re ready to connect channels to a help scout inbox you know that your customers want you to meet them where they are but that means that you need to have your team ready to respond in a number of different apps because your customers are messages actions events audience and schedule messages actions are the call to action you want to display to your visitor events define when to show the message to your visitor the audience lets you control who sees the message schedule customers list the customers list brings all of your customers into a searchable and sortable list to quickly view their information just click customers from the top menu to start with a list of all customers advanced security with ip restrictions ip restrictions allow you to limit access to your help scout account to a predefined list of ip addresses advanced security is available as a part of the pro plan in this article how ip billing and plans guide help scout offers several different plans with different features and limits as well as add ons that are available to specific plans allowing you to choose the plan and extras that meet your needs how article popularity is calculated ever wonder how some articles tend to be listed as more popular than others on your docs site this article covers everything you ve wondered about popularity rankings and how those are determined onboard your team once you ve got your setup in help scout ready to go it s time to invite more users check out create and manage user accounts for help on how to do that training new users is a snap this article respond to email notifications to take action in help scout email notifications can keep you up to date with what s happening in help scout even when you re not actively logged in to the app this article explains how our email notifications work and what connect hubspot with help scout to manage customer data hubspot is the marketing hub for your business giving you the ability to manage customers send emails create content and track opportunities connecting hubspot with help scout keeps your import emails or tickets into help scout new moving to help scout is now even easier than ever we ve partnered with import2 to offer an easy way to import emails or tickets from a number of providers allowing you to have quick and easy create a new beacon beacon is our corner widget product that allows you to serve up live chat docs help and proactive messages in one location there is no limit to the number of beacons you can create and our beacon messages examples for marketing teams with messages your marketing team can proactively message customers to drive signups announce new features and highlight promotions invite your marketing team as light users on your account to custom fields templates and scenarios custom fields are powerful and useful tools to help you organize and prioritize conversations in your inbox here are some examples that you re welcome to copy change up or simply admire custom 1 2 toggle search no results found help scout 2024 powered by help scout
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