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returns refunds irregular choice toggle menu search search keyword everything all everything new arrivals top picks festival feels retro vintage all that glitters light up sale all sale sale sandals sale high heels sale mid heels sale bridal sale flats sale boots shoes all shoes sandals flats mid heels high heels trainers wide fit boots concept heels platforms larger sizes wedding all wedding bridal bridesmaid mother of the bride best dressed guest hen party accessories all accessories bags purses collections all collections alice s adventures in wonderland iconic irregular choice bed of roses sign in or register shipping to the uk us au ca eu more regions coming soon summer sale is here read our comeback story home returns returns if for any reason you are not completely satisfied with your online purchase from irregularchoice com you can return any item or all of your order to us for a refund simply email us within 14 days of receiving your order in full let us know which items you wish to return and we will get the process started for you returned items must be in original unworn condition including any tags and accessories and packaged to prevent in transit damage to the items or their packaging we offer our own returns service for the uk eu and us priced as below 5 95 per return shipment for uk orders 9 95 per return shipment for eu orders 19 95 per return shipment for us orders the charge for this return service will be deducted from your refund when we process your return returns for customers in all other destinations will need to be sent back to us at your own cost please email us at hello irregularchoice com with your order number and the items you wish to return and we will get the process started for you returns must be dispatched back to us within 14 days of the date we issue your returns label or confirm the returns address if you are sending back at your own cost please note that for hygiene reasons earrings cosmetics and tights cannot be returned if opened we will issue a refund usually within 14 working days of receiving your return at our warehouse if you need an exchange we recommend placing a new order for the size you need whilst you return the unwanted size for a refund this is the quickest option to get your new item once your refund has been processed please allow 5 10 working days for the refund to be credited to your account by your bank the amount of time this takes will depend on which bank or card issuer you re with and we have no control over this we will credit your refund by the same method you used when you placed your order if we can t do this i e if the card has been declined cancelled or has expired we ll contact you to arrange another form of payment if you think you have been refunded the wrong amount please contact us at hello irregularchoice com quoting your order number and the amount you believe you should be refunded and we ll deal with this as a priority please note the following may affect your refund delivery charges are only refundable if the goods are faulty or incorrect and the full order is returned for a refund if a discount was applied to your original order and the refund of a returned item means that the original discount would no longer apply the amount refunded will be adjusted to reflect this if the returned item has been returned in poor condition or is incomplete in any way missing packaging trims damaged item or branded packaging we may refuse the refund return the item back to you or make a charge at our discretion for cleaning replacement or repair returning due to fault or incorrect item received you will have 28 days from receipt of the faulty item to return it to us if you have a faulty or incorrect product please get in touch via email returns for faulty or incorrect items will be arranged at no cost to you late returns if we receive your return or return request after the returns period detailed above has expired we may not accept or approve your return depending on the circumstances we may do one or more of the following refuse the return and or send your item s back to you at the original order delivery address accept the returned item and issue you a gift card or store credit valid for 6 months at the current selling price of the item or the price you paid whichever is the lower amount email you to request further information on your return make deductions from your refund credit for return shipping costs cleaning repair or repackaging costs if you believe you have run out of time to send your return back to us please email customer service at hello irregularchoice com with your order number and we will be happy to advise you on what we can offer this returns policy does not affect your statutory rights navigate help size guide delivery returns policies legal contact us irregular world blog sitemap categories everything sale shoes wedding accessories collections subscribe to our newsletter get the latest updates on new products and upcoming sales email address connect with us anomalous trading ltd unit 1206 12f peninsula centre 67 mody road tsim sha tsui kowloon hong kong manage cookie settings 2026 irregular choice
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