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description= Give support agents instant, accurate answers from one internal knowledge base. AI search, SSO, and helpdesk integrations help close tickets faster.;
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Text of the page (random words):
internal knowledge base for support teams document360 features core product portal for editors writers and reviewers site for customers and employees industry leading features editor feedback manager pro analytics import from pdf word custom workflow builder collaborative editing sso scim export to pdf dashboard integrations seo customization site customization media storage api support new document360 engage interactive decision tree support ticket deflector mermaid diagrams explore all features into the future eddy ai make your documentation lifecycle easier with generative ai read more technical writing with ai generate clear structured content and write better read more solutions by use case internal knowledge base external knowledge base software documentation sop user manual ai chatbot new api documentation by industry saas documentation for your product it consulting deliver faster client service financial services reduce everyday operational risks healthcare provide better patient support education student faculty knowledge sharing manufacturing faster access better decisions retail faster store support resolution non profit improve donor trust instantly by roles leadership customer support technical writing product management engineering build with document360 ai resources users industry experts customer stories podcast webinars knowledge base examples education blog ebooks guides tutorials help services product documentation document360 support migration request document360 overview trust center get your agent score make the right choice enterprise pricing en de es fr pt br login book a demo features core product portal for editors writers and reviewers site for customers and employees industry leading features editor feedback manager pro analytics import from pdf word custom workflow builder collaborative editing sso scim export to pdf dashboard integrations seo customization site customization media storage api support new document360 engage interactive decision tree support ticket deflector mermaid diagrams explore all features into the future eddy ai make your documentation lifecycle easier with generative ai read more technical writing with ai generate clear structured content and write better read more solutions use cases internal knowledge base external knowledge base software documentation sop user manual ai chatbot new api documentation by industry saas documentation for your product it consulting deliver faster client service financial services reduce everyday operational risks healthcare provide better patient support education student faculty knowledge sharing manufacturing faster access better decisions retail faster store support resolution non profit improve donor trust instantly by roles leadership customer support technical writing product management engineering build with document360 ai for readers ai search find accurate answers instantly ai chatbot automate customer support responses article summarizer save time with quick summaries text to audio converter listen to content anytime for writers ai writing agent docs from prompts videos more duplicate content detection detect content duplication with accuracy glossary generator simplify complex terms automatically mcp server new connect knowledge base with llms video to docs converter convert videos into docs with ai resources users industry experts customer stories podcast webinars knowledge base examples education blog ebooks guides tutorials help services product documentation document360 support migration request document360 overview trust center get your agent score make the right choice enterprise pricing en de es fr pt br login book a demo request demo internal knowledge base every answer employees need without asking a colleague one governed source of truth for organisation policies processes and know how with ai search that answers in seconds book a demo trusted by thousands of businesses across 150 countries the knowledge exists finding it is the job 01 procedures are scattered across shared drives pdfs and email threads so the same process exists in four different places 02 a handful of veterans become the human search engine and their know how walks out the door with every resignation 03 nobody owns the wiki so pages age silently and employees stop trusting what they find find every answer without relying on colleagues employee onboarding day one questions answered without a colleague on call the challenge new hires ask the same fifty questions every cohort and each answer costs a senior colleague s afternoon how document360 helps a structured onboarding hub of tools policies and how tos that new hires search themselves cutting ramp time and repeat questions hr policies company docs one current version of every policy the challenge policy pdfs circulate by email so people act on last year s leave policy and hr answers the same question daily how document360 helps policies live as versioned articles behind review workflows so the published copy is always current and superseded ones stop circulating it engineering runbooks tribal knowledge written down before it walks out the challenge the fix for the 2am incident lives in one engineer s head and the on call rotation is only as good as who picks up how document360 helps runbooks with code blocks mermaid diagrams and decision trees searchable at 2am and surfaced in slack or teams mid incident ai answers at work ask in plain language get the answer and its source the challenge employees don t know which tool holds the answer so the fastest search is still pinging whoever answered last time how document360 helps eddy ai answers from approved internal content with the citing article respecting each reader s permissions in the portal or in slack and teams security access control open to every employee not to everyone the challenge comp bands security runbooks and board notes cannot sit in a wiki where every page is readable by everyone how document360 helps private projects behind sso with roles reader groups and ip restrictions scoping each category to exactly the people who should see it every capability tied to a business result capability eddy ai search private projects sso reader groups roles custom workflow builder review reminders slack teams pro analytics with document360 answers employee questions in natural language and cites the source article keeps the knowledge base behind login with saml sso and provisioning scopes each category to the teams who should see it routes policies and processes through named reviewers before publishing flags stale articles to their owner before employees find them first delivers knowledge base answers inside the chat tools teams already use shows searches failed searches and reads so gaps surface as data business outcome minutes back in every workday internal knowledge stays internal sensitive docs without a second tool content people can trust the wiki rot problem solved answers where questions are asked write what people actually need knowledge delivered where work happens comp bands security runbooks and board notes cannot sit in a wiki where every page is readable by everyone see the integrations in slack teams employees ask in chat and get the cited answer without switching tools behind your sso saml sign on and scim provisioning through your identity provider in the helpdesk internal it and hr desks see the right article inside the ticket view ready for llms the mcp server connects internal knowledge to the ai assistants your teams use what our customers achieved with document360 document360 allows us to have a quick efficient and up to date knowledgebase for internal use for our agents christopher m technical support supervisor boise cascade document360 is contributing to the education of not only our users but the customer support team as well our support team is able to easily reference the knowledge base during their interactions which helps to also reduce their handling time natasha g customer experience manager soothe all of our call center agents can self serve now and they absolutely love this product this is a simple knowledge base without all the extras unlike zendesk at a good price heather j fetchpet give your team one place to look comp bands security runbooks and board notes cannot sit in a wiki where every page is readable by everyone book a demo questions answered can employees get ai answers from internal content yes eddy ai answers questions in natural language from approved internal content cites the source article and respects each reader s permissions in the portal or in slack and teams how does internal content stay accurate over time review reminders flag stale articles to their owner before employees find them first and workflows route every change through named reviewers before it publishes does it work inside slack and microsoft teams yes employees ask in chat and get the cited answer without switching tools with the same permissions that apply in the portal can we migrate our existing wiki or shared drive yes content imports from common wikis shared drives and document formats and the migration team helps map categories and permissions before you go live internal or external knowledge base which do we need most teams run both from one workspace a private project behind sso for internal policies and runbooks and a public site for customer facing documentation frequently asked questions how does document360 support internal knowledge base use cases document360 supports internal knowledge bases through private project settings saml sso authentication role based access controls and scim provisioning for automated user management team members sign in using corporate credentials and access only content permitted by their role can different departments have separate content areas in document360 yes document360 supports multiple projects within a single account as well as category level permission settings you can separate content by department while maintaining a single portal for administrators how does document360 prevent internal documentation from going stale document360 includes review reminders that flag articles as needs review workflow assignments with due dates and a full revision history for every article contributors can be assigned as owners of specific articles to ensure accountability what search capability does document360 offer for internal teams internal readers can use eddy ai s assistive search to ask questions in natural language and receive answers from the knowledge base search analytics also tracks failed searches showing administrators what employees are looking for but not finding document360 ai ask anything about document360 product internal knowledge base external knowledge base software documentation sop user manual api documentation ai tools for readers ai search ai chatbot article summarizer text to audio converter for writers ai writing agent duplicate content detection glossary generator mcp server get your agent score features knowledgebase portal customer knowledge base site pro analytics custom workflow builder support ticket deflector knowledge base integrations knowledge base dashboard site customization seo geo tool kit api support media storage interactive decision tree private hosting migration guide get started book a demo sign in enterprise readiness contact us view demos resources document360 pricing partners events document360 blog information customers abrigo bigid woods bagot whatfix panaya ctera autorabit all customers support migration request support documentation status feedback contact us email protected document360 is an ai knowledge base software it helps enterprises build organize and scale software documentation sops user manuals and api documentation for customers and internal teams 4 7 industry saas it consulting financial services healthcare education manufacturing retail non profit guides knowledge base software buyers guide software docs buyers guide write api documentation creating a user manual build technical documentation create product documentation claude vs document360 about us our culture careers privacy trust center terms mcp server terms security sitemap
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