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description=Product safety and quality are top priorities for STIIIZY. All our products are tested by state-licensed, independent labs to ensure they are free of harmful chemicals such as Benzine, pesticides and metals. We also maintain the highest quality by only using the purest cannabis extracts and botanical terpenes.;

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hr null if q length 0 namefilter shell return if q length faq returns exchanges marijuana products eligibility exchanges are available for up to 7 days from the date of purchase the marijuana product must remain in its original packaging reasons for exchange products that are damaged or defective may be eligible for exchange exchange process to request an exchange bring the product to the original place of purchase within the 7 day exchange window the management team will inspect the product to confirm eligibility and review the reason for the exchange if approved the product may be exchanged for a replacement of the same item stiiizy batteries eligibility exchanges are available for up to 90 days from the date of purchase reasons for exchange batteries that are defective or malfunctioning may be eligible for exchange items that are damaged heavily scratched or show signs of excessive wear are not eligible exchange process to request an exchange bring the product to the original place of purchase within the 90 day exchange window our team will inspect the item to confirm eligibility and review the reason for the exchange if approved the product may be exchanged for a replacement of the same item please note that cashback is not available for returns or exchanges online orders i have a question about my order who do i contact please contact support stiiizy com inquiries are generally answered within 72 business hours ____________ do you ship out of state stiiizy batteries and merchandise may be ordered through stiiizy com and shipped within the united states where permitted cannabis products cannot be shipped directly to patients or customers through stiiizy com to locate a licensed retailer visit https www stiiizy com store locator or https weedmaps com brands stiiizy stiiizy cannabis product availability varies by state ____________ when will my order be shipped orders may require 3 5 business days for processing weekends are not considered business days the shipping cutoff is 3 pm pst monday through friday carrier delays may affect delivery timelines after an order has shipped ____________ can i cancel my order online orders are final once placed for order related questions contact support stiiizy com and include your order number ____________ how can i exchange an apparel item for a different size an apparel item may be eligible for a size exchange if it is unopened has its original packaging and tags attached and is free from damage size exchanges are subject to product availability and apply only while inventory remains available ____________ how can i return apparel or accessories excluding batteries merchandise may only be exchanged for the same item in a different size otherwise all sales are final for an approved exchange apparel and accessories must remain in their original condition with packaging and tags attached items must be unworn unwashed free from odor or stains and undamaged following inspection and approval confirmation will be provided once the exchange is processed ____________ my package says delivered but i did not receive it what should i do after an order has been transferred to usps delivery issues may need to be addressed directly with the carrier we recommend the following allow up to 36 business hours after the reported delivery time check the surrounding delivery area confirm whether another person accepted the delivery check for an attempted delivery notice contact your local usps location with your tracking number ____________ why did my order not go through even though i see a charge on my account an order may not process successfully if the billing and shipping information does not match the information required for authorization if an authorization is released please allow approximately 3 5 business days for the funds to appear in your account depending on your financial institution troubleshooting products my pod may be clogged what should i do if a pod is not operating normally first confirm that the battery is adequately charged and that the pod and battery connections are clean additional care steps include do not charge the battery with the pod inserted confirm the battery is charged before operation do not operate the device while it is charging keep pods and batteries away from extreme heat extreme cold and excessive humidity replace pods before they are completely empty to help prevent unnecessary heating of the internal components if the issue continues contact support stiiizy com ____________ my pod may be leaking what should i do a small amount of residue may occasionally appear around the pod or connection area clean the affected area with a cotton swab lightly dampened with isopropyl alcohol and allow all components to dry completely before reassembly for storage and care keep pods and batteries away from extreme heat extreme cold and excessive humidity keep pods in an upright position when possible avoid storing products in tightly enclosed areas exposed to temperature changes if leakage is excessive or continues after cleaning contact support stiiizy com ____________ is my battery working properly with a compatible pod properly inserted the device indicator should illuminate when the battery activates if the indicator does not illuminate or the device does not activate confirm that the battery is charged and that the pod is fully seated bar why isn t my stiiizy bar turning on press the top button five times quickly within approximately two seconds to power on the device if the device does not turn on confirm that the battery is charged using the included usb c cable why won t my device activate properly confirm that two compatible 1g stiiizy pods or one compatible 1g pod and one proxy pod are installed the device requires both pod positions to be occupied also confirm that each pod is properly seated contains product and is free from visible damage keep the pod connection areas and internal components clean my pods aren t recognized what should i do confirm that both pods are fully inserted and seated correctly the stiiizy bar is designed for compatible stiiizy 1g pods if one pod position is not occupied by a pod insert the proxy pod why is my stiiizy bar flashing and stopping the device includes an 8 second automatic time out feature when the activation period reaches the time out limit the screen will flash five times and the device will pause wait until the flashing stops before activating the device again how do i change the voltage settings press the top button three times quickly within approximately 1 5 seconds to cycle through the four available voltage levels low medium high and max max mode is available only when two compatible 1g stiiizy pods are installed and the airflow setting is set to high how do i adjust the airflow move the bottom airflow slider between low medium or high to adjust airflow resistance how do i activate preheat mode press the top button twice quickly within approximately one second to activate preheat mode the preheat cycle lasts approximately six seconds press the button again to cancel the cycle my device is not operating normally what should i check confirm that the pods contain product and are properly seated if the product inside a pod is cold or has become more viscous the preheat function may assist with device operation also inspect the internal silicone mouthpiece and connection areas for buildup and clean them when necessary how do i clean my stiiizy bar remove the internal silicone mouthpiece and gently clean it with isopropyl alcohol allow all components to dry completely before reassembling the device pro pro xl how do i activate my stiiizy pro or pro xl both devices support automatic activation and button activation what power settings are available the stiiizy pro and pro xl include three power settings low medium high each setting adjusts device output what is the preheat function the preheat function briefly warms the oil before standard device activation are new stiiizy pods compatible with both the pro and pro xl yes the stiiizy pro and pro xl are compatible with stiiizy pods designed for the stiiizy pod system what does the led indicator show on the stiiizy pro and pro xl the led indicator displays information related to the selected power setting battery level and device activation how long does the battery last on the stiiizy pro compared with the pro xl the stiiizy pro includes a 210 mah battery the stiiizy pro xl includes a 550 mah battery providing greater battery capacity than the pro actual battery duration varies depending on power settings and device operation how do i charge the stiiizy pro and pro xl both devices include a usb type c charging interface connect the device to a compatible usb c charging cable and power source what features are included with the stiiizy pro series the stiiizy pro and pro xl include adjustable power settings a preheat function led indicators and updated hardware within the stiiizy pod system format which power setting should i select low medium and high provide different device output levels select the setting appropriate for the device configuration and product instructions pods do stiiizy pods expire stiiizy pods generally have a shelf life of approximately 1 to 1 5 years store pods according to the instructions on the packaging and check the product and packaging condition before operation ____________ why is my solventless pod overheating solventless pods may require additional care because of differences in the material inside the pod for compatibility and device care pair the pod with a standard stiiizy battery with a 210 mah battery capacity stiiizy biiig batteries operate at a higher output and are not recommended for solventless pods allow the pod and device to cool if either becomes unusually warm avoid repeated activation without allowing adequate cooling time between cycles if operating issues continue contact support stiiizy com ____________ why did the concentrate in my pod change color cannabis oil may naturally change in color over time due to factors including age storage conditions and the composition of the material follow the storage instructions provided with the product and inspect the pod before operation if you have concerns about the condition of a product contact the licensed retailer where it was purchased or support stiiizy com ____________ how long do half gram and full gram pods last pod longevity varies depending on device settings and frequency and duration of device activation ____________ are stiiizy pods covered by an exchange policy stiiizy pods purchased from a licensed retailer must generally be full or nearly full to qualify for an exchange empty or significantly depleted pods are not eligible full or nearly full pods may qualify for replacement for issues including cracked or leaking pod clogged pod pod not connecting properly with the battery pod not activating properly with the battery keep the original receipt and bring the product to the licensed retailer where it was purchased ____________ when should i replace an old pod replace a pod before it is completely empty to reduce unnecessary heating of the internal components ____________ why are live resin pods darker in color the appearance of live resin oil can vary depending on the specific product and source material differences in color may occur naturally between varieties and batches ____________ why are live resin or cdt pods sometimes out of stock live resin and cannabis derived terpene pod availability may vary because these products are produced in selected batches and depend on available source material product availability may change throughout the year ____________ why does stiiizy packaging change packaging requirements vary by jurisdiction and may change as applicable laws and regulations are updated stiiizy may update packaging to meet applicable regulatory requirements ____________ why does packaging differ between states cannabis packaging and labeling requirements vary by state as a result packaging for the same stiiizy product may differ between markets to meet applicable state requirements ____________ where can i purchase stiiizy pods stiiizy cannabis products are available in select licensed markets to locate a licensed retailer carrying stiiizy products visit https www stiiizy com store locator or https weedmaps com brands stiiizy availability varies by location ____________ how much do pods cost prices vary by licensed dispensary or delivery service because independent retailers establish their own retail pricing to locate a retailer visit https www stiiizy com store locator or https weedmaps com brands stiiizy ____________ do all pods have a california label no packaging and labeling vary by state based on applicable laws and regulations purchase stiiizy cannabis products from licensed retailers operating within the applicable regulated market ____________ how can i check whether a stiiizy pod or battery is authentic purchase stiiizy cannabis products from a state licensed dispensary or licensed delivery service you may ask the retailer for its state license number and verify the license with the applicable cannabis regulatory agency in california retailer licenses can be verified through the california department of cannabis control at https search cannabis ca gov stiiizy packaging may also include product verification features such as qr codes additional verification information is available at https verify stiiizy com if you believe you purchased a counterfeit stiiizy product contact support stiiizy com and provide photos of the front and back of the packaging photos of the pod and or battery from the front back top and bottom the name and contact information of the retailer or the retailer s weedmaps listing general inquiries how are stiiizy cannabis products tested stiiizy cannabis products are subject to testing requirements applicable in the regulated market where they are sold testing is conducted by licensed independent laboratories according to applicable state requirements which may include testing for pesticides heavy metals residual solvents and other regulated substances product specifications and testing requirements vary by jurisdiction ____________ am i able to purchase wholesale or in bulk wholesale cannabis orders are available only to appropriately licensed retailers in markets where stiiizy operates licensed retailers may send a copy of their applicable business or cannabis license and contact information to support stiiizy com for routing to the appropriate wholesale team ____________ i can t find stiiizy near me when will you be expanding stiiizy product availability varies by state and licensed retailer future market expansion is subject to licensing regulatory requirements and other business considerations and specific timelines may not be available for current locations and product availability 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