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description= Security, pricing, ROI, capabilities and customer proof for Document360 on one page. Written for the whole buying committee and the AI tools they use.;
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Text of the page (random words):
document360 overview security pricing roi and comparisons features core product portal for editors writers and reviewers site for customers and employees industry leading features editor feedback manager pro analytics import from pdf word custom workflow builder collaborative editing sso scim export to pdf dashboard integrations seo customization site customization media storage api support new document360 engage interactive decision tree support ticket deflector mermaid diagrams explore all features into the future eddy ai make your documentation lifecycle easier with generative ai read more technical writing with ai generate clear structured content and write better read more solutions by use case internal knowledge base external knowledge base software documentation sop user manual ai chatbot new api documentation by industry saas documentation for your product it consulting deliver faster client service financial services reduce everyday operational risks healthcare provide better patient support education student faculty knowledge sharing manufacturing faster access better decisions retail faster store support resolution non profit improve donor trust instantly by roles leadership customer support technical writing product management engineering build with document360 ai resources users industry experts customer stories podcast webinars knowledge base examples education blog ebooks guides tutorials help services product documentation document360 support migration request document360 overview trust center get your agent score make the right choice enterprise pricing en de es fr pt br login book a demo request demo overview security capabilities roi compare proof faq a normal text size a large text size a largest text size normal text size book a demo document360 overview everything you need to evaluate document360 security roi capabilities and customer proof on one page written for the whole buying committee not just the person who found us first copy share link email your team evaluating with ai drop document360 into your ai workspace evaluating with ai open chatgpt claude or gemini with a ready made prompt chatgpt claude gemini copy the full prompt security it certifications data handling access control and review docs on request go to security product technical confirm capabilities the full integration list api and mcp go to capabilities finance estimate payback and see customer outcomes go to roi whole committee customer proof and comparisons go to proof rated on g2 4 7 5 4 7 out of 5 on g2 certified scale 1 000 teams 150 countries among the teams that trust document360 overview what document360 is the one paragraph answer plus the facts a committee asks for before anything else for everyone an ai native knowledge base and documentation platform by kovai co one place to create manage and publish a branded knowledge base for customer self service product and api docs user manuals and sops with an eddy ai suite for search chatbot authoring and an mcp server vendor kovai co category knowledge base software deployment cloud saas on azure private hosting available primary users writers doc knowledge managers support product company size small teams to enterprise demo personalized demo rating 4 7 5 on g2 compliance soc 2 type ii iso 27001 gdpr security security and compliance ten answers then where to get the documents what we do not claim is listed too for security it soc 2 type ii certified summary bridge letter and full report via the trust center iso 27001 2022 certified information security management system gdpr compliant data processor with dpa and standard contractual clauses encryption aes 256 bit at rest tls 1 2 in transit hosting residency microsoft azure regional hosting available access control role based iam segregation of duties 2fa end to end audit trails authentication sso saml openid jwt scim domain restrictions content level access reader groups article level control ip restriction public private mixed testing recovery penetration testing csp and bot management cross region backup and restore ai and your data not used to train ai models outputs need human review before publishing trust center need the soc 2 type ii report get the soc 2 report capabilities capabilities and integrations seven areas checked off pick a lane on the left for product technical reviewers authoring content versioning history access security eddy ai developer api analytics integrations author organize and ship content wysiwyg block editor markdown editor code view reusable snippets variables templates glossary import from word pdf keep every version controlled and current workspaces version control revision history with restore article redirects scheduled publishing review reminders public private and partner access done right public private mixed sites sso saml openid scim provisioning jwt authentication reader groups article level access ip restriction end to end audit trails eddy ai across search chat and authoring ai assistive search with citations ai chatbot with live handover ai writer and rewrite ai faq generator ai article summarizer ai translation ai tag seo helper chatgpt claude and copilot docs that stay in sync with your api openapi postman import live try it console rest api ci cd sync via d360 cli github integration mcp analytics see what readers find and what they miss article analytics search analytics failed search reporting reader analytics ticket deflector analytics feedback analytics connect document360 to your stack all integrations score your current docs roi roi and the business case what customers report and a calculator that uses your own numbers instead of ours for finance 70 90 self service resolution up from 15 ingram micro self reported 20 30 fewer tickets on an issue once its article is published prerender 30 fewer it helpdesk calls per week ajman university how pricing works we quote for your setup instead of fixed tiers six things set the price team accounts workspaces languages sso and security needs public private or mixed sites and ai usage get a quote estimate your annual saving support tickets per month 2 500 fully loaded cost per ticket usd 18 expected deflection 30 162 000 about 13 500 saved every month 750 tickets deflected month 30 of ticket volume removed an estimate from your inputs not a guarantee prerender reports 20 30 fewer tickets on an issue once its article is published compare how document360 compares four honest comparisons a path for switching from any other tool and the cases where you should pick something else for the committee document360 vs sharepoint structure search and versioning built in not folders of files public private and partner access in one branded site feeds an ai assistant from clean content not scattered docs see the migration path document360 vs word pdf manuals web searchable not a 200 page file only one person edits update once and publish no re sending files for each change version control and analytics not a folder of final_v7 files see the migration path document360 vs confluence purpose built help center not a wiki bolted into jira ai native to the kb not credit rationed sso and security included not a paid add on full comparison document360 vs zendesk guide best of breed kb depth not a module in a support suite multi version and multi language granular workflows bulk edits without needing a developer all comparisons switching from another knowledge base tool our team migrates your existing content from your current tool keep your current help center live until the new one is ready timeline set after discovery usually weeks not months start a migration estimate proof customer outcomes and references every number is attributed to the customer who reported it proof with attribution 30 more documentation traffic 30 fewer it helpdesk calls per week 20 30 fewer tickets on a documented issue 15 fewer support tickets year over year 150 engineers pms supported 70 90 self service resolution up from 15 ingram micro self reported document360 serves as our single source of truth ga gilbert awassi opentas the block editor significantly improved how we structure and present information cy callum yates helcim once we upload an article about an issue tickets for it drop 20 30 rh raquel heyman prerender customers live kb examples for the agent doing the research built to be read by your buying agent too transparent ai your content is not used to train ai models ai outputs need human review before publishing eddy ai answers cite the source article canonical machine readable sources document360 com llms txt docs document360 com llms txt status document360 com faq from real calls questions buyers actually ask taken from evaluation calls answered without the marketing hedge is document360 secure enough for enterprise yes it is soc 2 type ii iso 27001 2022 and gdpr compliant with sso granular access control and audit logging and content encrypted at rest and in transit on microsoft azure it does not claim hipaa or ccpa so raise those directly if your review needs them how do we move off confluence sharepoint google docs word or pdfs import word and pdf yourself or have the team scope a larger migration starting from your article count and structure most teams keep their current help center live until the new one is ready so there is no rushed cutover does it have ai and what is eddy ai yes eddy ai runs across the lifecycle ai search with cited answers from your own content an ai chatbot for self service and an ai writing suite plus an mcp server that connects chatgpt claude and copilot to your knowledge base a person reviews anything the ai drafts before it publishes can non technical people write in it or do you need to code no code needed the block editor works like a normal document editor with tables callouts images and reusable templates writers who prefer markdown or a code view can switch but those are options not a requirement how is it different from confluence notion or zendesk guide it is built for a branded customer facing or mixed help center with ai search and authoring built in confluence is an atlassian native internal wiki notion a flexible workspace and zendesk guide a lighter module inside a support suite can it run a public help center and a private internal kb together yes public private and mixed sites live in one project with reader groups and content level access control deciding per site category and reader who sees what that mixed model is a common reason teams switch can we host document360 on our own servers no document360 is cloud software on microsoft azure and is not installed on premise if you need dedicated infrastructure private hosting gives you your own server support that responds within 2 hours and a choice of data location from 50 countries is document360 a good fit for a small team yes if you publish a help center or keep versioned docs we quote for your setup so a small team pays for the accounts and features it uses if you only need to file and approve internal documents a document management tool may suit you better ready to put it in front of your team book a walkthrough or start a migration estimate running a security review start at the trust center book a walkthrough migration estimate document360 ai ask anything about document360 product internal knowledge base external knowledge base software documentation sop user manual api documentation ai tools for readers ai search ai chatbot article summarizer text to audio converter for writers ai writing agent duplicate content detection glossary generator mcp server get your agent score features knowledgebase portal customer knowledge base site pro analytics custom workflow builder support ticket deflector knowledge base integrations knowledge base dashboard site customization seo geo tool kit api support media storage interactive decision tree private hosting migration guide get started book a demo sign in enterprise readiness contact us view demos resources document360 pricing partners events document360 blog information customers abrigo bigid woods bagot whatfix panaya ctera autorabit all customers support migration request support documentation status feedback contact us email protected document360 is an ai knowledge base software it helps enterprises build organize and scale software documentation sops user manuals and api documentation for customers and internal teams 4 7 industry saas it consulting financial services healthcare education manufacturing retail non profit guides knowledge base software buyers guide software docs buyers guide write api documentation creating a user manual build technical documentation create product documentation claude vs document360 about us our culture careers privacy trust center terms mcp server terms security sitemap
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