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best open source help desk zendesk help scout alternative menu close menu menu 0 number of items in cart 0 your cart is empty total 0 00 checkout modules testimonials more community modules feature requests cloud hosted installation services releases news security help installation guide faq modules faq hire developer github forum contact us github en english deutsch français best open source helpdesk shared mailbox free self hosted zendesk help scout alternative download live demo modules freescout help desk freescout is the super lightweight and powerful free open source help desk and shared inbox written in php laravel framework now you can enjoy free zendesk help scout without giving up privacy or locking you into a service you don t control 8 years of success features freescout is the perfect help desk solution for those who need to provide a professional customer support but who can not afford to pay for zendesk or help scout freescout is a pure open source php mysql application so it can be easily deployed even on a shared hosting unlimited support agents tickets mailboxes etc secure by design 100 mobile friendly multilingual english catalan arabic chinese simplified chinese traditional croatian czech danish dutch finnish french german hebrew hungarian italian japanese kazakh korean norwegian persian polish portuguese romanian russian spanish slovak slovenian swedish turkish ukrainian seamless email integration suppports modern microsoft exchange authentication fully supports screen readers for visually impaired web installer starred conversations push notifications following a conversation auto replies internal notes forwarding conversations merging conversations moving conversations between mailboxes phone conversations sending conversations to multiple recipients at once collision detection notice is shown when two agents open the same conversation automatic refreshing of the conversations list without the need to reload the page pasting screenshots from the clipboard into the reply area flexible notifications for user agents open tracking search saved replies email commands satisfaction ratings tags spam filter ldap integration kanban boards keyboard shortcuts mentions slack integration whatsapp integration facebook integration telegram integration translating tickets end user portal knowledge base live chat sms tickets via twilio time tracking custom fields white labeling custom folders workflows sla sms notifications telegram notifications rocket chat notifications real time reports crm customer data enrichment woocommerce integration easy digital downloads integration s mime pgp gdpr ready api webhooks custom homepage export conversations out of office saml sso user fields jira integration auto login from email notificaitons teams snooze conversation move or remove imap message custom mailbox signatures checklists send reply close ticket embed images into outgoing emails dark mode oauth social login for support agents faster search using meilisearch mailbox icons sticky notes ip restriction and recaptcha wallboards connect freescout to anything using zapier or make migrate to freescout from any help desk mobile apps support the same functionality and modules as the web version of your freescout installation both support agents and administrators can use mobile apps macos menu bar app need anything else request a feature screenshots images one click installs instant open source apps hosting recommended install in one click on digitalocean hetzner tencent cloud etc softaculous cpanel plesk ispmanager h sphere directadmin interworx fantastico cpanel isp manager directadmin isp config docker cloudron what people say about freescout freescout runs on a completely ordinary lamp style stack php a database a web server if you have ever installed wordpress you already have every skill you need and honestly this is simpler than a lot of wordpress setups i have untangled i have had freescout instances just sit there and work month after month asking for nothing freescout has a whole catalog of extensions modules for things like an api and webhooks time tracking a kanban board satisfaction ratings whatsapp and telegram channels and plenty more you only install the ones you need and every one of them is a one time purchase you pay once you own it it keeps working there is no monthly fee quietly draining your account for a feature you bought two years ago june 26 2026 larsik corp larsik com this is only great open source alternative for helpscout using this for events and collaboration between teams for small projects indeed its very good option compared to paid services if you want to keep an archive of your data forever and prevent data access by service provider june 11 2019 mu dot my plt www mu my view all send your testimonial information recommended hostings cloud hosted version support freescout subscribe to news subscribe to receive project news and updates 2018 2026 freescout free open source 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