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stration information and if you subscribe to a paid account for the services your payment transaction details for example your name the amount paid and the date of payment to manage your account and our business relationship with you when you contact us with an inquiry or support request we will process that information to address and respond to your inquiry when you register for one of the webinars we offer or sponsor for conferences or events we participate in or request a demo we will use that information to facilitate your participation in the webinar conference event or demo and also to contact you with commercial and marketing information about our services and services related to the cloudinary platform if necessary we will use any of the personal information we have about you to enforce our terms policies and legal agreements to comply with court orders and warrants and assist law enforcement agencies to collect debts prevent fraud misappropriation infringements identity thefts and any other misuse of the service and to take any action in any legal dispute and proceeding we commit to process personal information solely for the purposes described in this policy sharing personal information with others we do not sell rent or lease personal information we will share personal information only subject to the terms of this policy to support the purposes of using personal information under this policy we will share personal information with service providers business partners and certain other third parties including operations service providers that for example host and back up content provide analytics related to the use of the services authenticate and secure log ins log activities manage our production and development activities operate our systems networks and databases and enable cyber security and fraud detection and prevention payment service providers we will share your payment transaction details to process and verify your payments communications and marketing service providers we will use a service provider to manage our email messages transmission engage local resellers to provide our services to you in a local language or for enriching user data in order to improve your user experience our affiliates within the cloudinary group law enforcement courts and other agencies authorities and other relevant entities we will comply with court orders search warrants regulatory orders and subpoenas and provide information in response to lawful requests by public authorities including to meet national security or law enforcement requirements we will also report uploaded content and shared personal information if we have a good faith belief that the content or the sharing of the content is illegal abusive or violates third party rights other entities as part of a merger acquisition or any other corporate structural change cookies and other tracking technologies we use cookies and similar tracking technologies to make sure that our service is continuously improved and meets your needs please view our cookies and similar tracking technologies policy we also use standard analytics tools such as google analytics to learn about how you and other users use the service in support of our service related activities and operations the privacy practices of these tools are subject to their own privacy policies and they use their own cookies to provide their services as part of our business and services operations we de identify personal information and use the data in a statistical and aggregated form we will share it with our partners affiliates and other third parties for legitimate business purposes we make considerable efforts to ensure that such data is unlikely to identify you or be associated specifically with you your choices for cookies and marketing emails we provide you with choice and control on how we use personal information in connection with various aspects of our processing as follows please contact us at privacy cloudinary com if you would like to stop receiving our newsletter or marketing emails at any time you can unsubscribe from our mailing lists or newsletters by following the unsubscribe instructions included in these emails or by accessing our unsubscribe page you can manage your preferences related to use of cookies and similar technologies on our services by following the instructions in our cookies and similar tracking technologies policy accessing personal information if you find that the information on your account is inaccurate incomplete or not up to date please contact us at privacy cloudinary com and provide us with the necessary information to correct it at any time you can contact us at privacy cloudinary com and request to access the personal information that we keep about you we will ask you to provide us certain credentials to make sure that you are who you claim to be and as required under applicable law and to the extent reasonably practicable we will make good faith efforts to locate the personal information that you request to access in our active systems and provide you with a copy we may be unable to provide access to archived backup or legacy data where the burden or expense of doing so would be disproportionate to the risks to your privacy following your review of the personal information you can request to correct amend or delete personal information if it is inaccurate incomplete or not up to date or if you believe that the processing of the personal information is in violation of applicable law we will use discretion and due care to redact from the data which we will make available to you personal information related to others where you believe that content containing personal information was uploaded to our services by a third party user please contact such user who uploaded that content with a request to remove personal information data retention we retain personal information for different periods of time depending on the purposes for processing the information our legitimate business purposes and pursuant to legal requirements under the applicable law for example we will need to keep the information about your payment transactions for several years due to tax related requirements for accounts settling record keeping archiving and legal issues uploaded content such as images videos text graphics or tags and any data which is contained in such content will be deleted following the termination or deactivation of your subscription to the services and cloudinary will not be responsible for any backup or retention of your content however the logs which indicate your access to such data and are used to create metrics for usage and billing such as cdn logs will be retained to allow you to resubscribe to the services we will keep aggregated non identifiable information without limitation and to the extent reasonable we will delete or de identify potentially identifiable information when we no longer need to process the information in an identifiable form in any case as long as you use the service we will keep information about you unless the law requires us to delete it or if we decide to remove it at our discretion according to the terms of this policy transfer of personal information we process and access information either directly or by using third parties such as data hosting service providers in the european union the united states the united kingdom singapore and israel the laws of these territories may differ from the laws of the jurisdiction in which you live or conduct your business we make sure that our third party service providers provide us with adequate confidentiality and security commitments and we take all steps reasonably necessary to ensure that personal information related to you is treated securely and in accordance with this privacy policy we will use appropriate safeguards in particular by way of entering into appropriate contractual agreements with the relevant recipients or by adhering to equivalent data transfer regulations to protect the security and confidentiality of such personal information where the law grants you a right to obtain a copy of the suitable safeguards that we use when transferring personal information as described above or to receive further information about the transfers by contacting us you may request this information through privacy cloudinary com data privacy framework notice we participate in the eu us data privacy framework eu us dpf the uk extension to the eu us dpf uk extension and the swiss us data privacy framework swiss us dpf as set forth by the us department of commerce you can review our data privacy framework registration at https www dataprivacyframework gov s we have certified to the us department of commerce that we adhere to the eu us data privacy framework principles eu us dpf principles with regard to the processing of personal information received from the european union in reliance on the eu us dpf and from the united kingdom and gibraltar in reliance on the uk extension to the eu us dpf we have certified to the us department of commerce that we adhere to the swiss us data privacy framework principles swiss us dpf principles with regard to the processing of personal information received from switzerland in reliance on the swiss us dpf if there is any conflict between the terms in this notice or our policy with the eu us dpf principles including the uk extension or the swiss us dpf principles the principles will govern to learn more about the data privacy framework dpf program visit the data privacy framework website here in accordance with the eu us dpf the uk extension and the swiss us dpf we commit to resolve dpf principles related complaints about our collection and use of personal information related to you if you have any inquiries or complaints about our handling of personal information received in reliance on the eu us dpf the uk extension to the eu us dpf and the swiss us dpf as applicable please contact us at privacy cloudinary com we will do our best to respond to your inquiry as soon as we can in accordance with the eu us dpf the uk extension to the eu us dpf and the swiss us dpf we commit to cooperate respectively with the advice of the panel established by the eu data protection authorities dpas the uk information commissioner s office ico the gibraltar regulatory authority gra and the swiss federal data protection and information commissioner fdpic as applicable with regard to unresolved complaints concerning our handling of personal information received in reliance on the eu us dpf the uk extension to the eu us dpf and the swiss us dpf you may also decide to involve the binding arbitration option under the eu us dpf uk extension and the swiss us dpf under certain conditions detailed here as explained under the section titled sharing personal information with others in our policy we share personal information with third parties to perform services on our behalf when we share personal information received under the eu us dpf uk extension and the swiss us dpf with a third party the third party s access to and use and disclosure of such personal information must also comply with our obligations under the data privacy framework we will remain liable under the data privacy framework for any failure to do so by such a third party unless we can demonstrate that we are not responsible for the event giving rise to the damage we are subject to the investigatory and enforcement powers of the federal trade commission ftc note that we may be required to disclose personal information related to you in response to lawful requests by public authorities including to meet national security or law enforcement requirements information security we and our hosting services implement systems applications measures safeguards and procedures to secure personal information to minimize the risks of theft damage loss of information or unauthorized access or use of personal information these measures provide sound industry standard security although we make efforts to protect your privacy we cannot guarantee that the services will be immune from any wrongdoings malfunctions unlawful interceptions or access or other kinds of abuse and misuse changes to this privacy policy from time to time we will update this policy if the updates have minor if any consequences or if they are mandated by applicable laws they will take effect immediately or as required after we post a notice on the service s website or send the notice through email substantial changes will be effective 30 days after we initially posted the notice until the updated policy takes effect if it materially reduces the protection of your privacy rights under the then existing policy you can choose not to accept it and terminate your use of the services continuing to use the services after the updated policy takes effect means that you acknowledge our updated practices and agree to them contact us we conduct periodical assessments of our data processing activities and privacy practices to make sure that we comply with this policy to update the policy when we believe that we need to and to verify that we display the policy properly and in an accessible manner if you have any concerns about the way we process personal information please contact our privacy team at privacy cloudinary com or write to us our address is published on our website at www cloudinary com and indicated in your subscription agreement processing personal information under eu data protection laws if eu data protection laws apply to the processing of personal information by cloudinary we provide the following information in addition to the general information of the policy if you are a data controller then for the purposes of uploaded content cloudinary acts as a data processor and cloudinary s data processing agreement applies to such processing lawful grounds for processing where we process personal data related to you as a data controller the processing is based on the following lawful grounds we process your account and payment details on the basis of our legitimate interests for the proper operation of and charging for the services we also contact you when necessary send you reminders and provide you with information and notices about the service on the basis of our legitimate interests in maintaining ongoing and proper contact with users of the service we process your inquiry or support request on the basis of our legitimate interests in addressing actual and prospective user requests we send you commercial and marketing information about our service and services related to the cloudinary platform on the basis of your consent where legally required or on the basis of our legitimate interests in our business development we will process personal data to comply with a legal obligation to protect our legitimate interests in safeguarding the service and our business and to protect your and others ...
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