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Text of the page (random words):
t team representative the details are here in sterndata s make support post call for support team representative s any active support person can be a team representative and anyone can nominate a support person self nominations will also be accepted if you know someone you wish to nominate or nominate yourself then please leave a comment in that post as a matter of politeness if you do nominate someone please consider asking them first we don t want to put anyone on the spot using a discord server for live support akin to irc on the official wordpress org wordpress org the community site where wordpress code is created and shared by the users this is where you can download the source code for wordpress core plugins and themes as well as the central location for community conversations and organization https wordpress org site support is limited to the support forums and the wordpress irc channel the wordpress slack is meant for administrivia and collaboration it is not meant as a venue for live support alan fuller raised the idea about using a discord server and that was discussed this was actively discussed and pointed out that anyone can use irc without an account discord requires an account to be used that may not be a bar as slack does too many opensource projects use discord as a way to provide live support to users and other contributors the discussion left off with perhaps someone can try it and report back to the support team how that went i have this issue too replies and how to handle those in the forums this was a follow up to an earlier conversation about this topic the consensus of those attending the slack meeting was that for plugin plugin a plugin is a piece of software containing a group of functions that can be added to a wordpress website they can extend functionality or add new features to your wordpress websites wordpress plugins are written in the php programming language and integrate seamlessly with wordpress these can be free in the wordpress org plugin directory https wordpress org plugins or can be cost based plugin from a third party theme topics if the developer is alright with it then let people pile on to those topics as much as they want the developers may inform the support team when they want the guideline enforced prohibiting that behavior enforced for a forum topic there was also some talk about making a determination if someone is interleaving support meaning they have their problem and are taking over someone else s topic the exception for that is if the i have the problem too replies become abusive then those may be moderated as any other abuse is currently handled login to reply steven stern sterndata 7 54 pm on november 17 2022 call for support team representative s it s time to select team representatives for 2023 across the wordpress project including the support team what is a team rep team rep a team rep is a person who represents the make wordpress team to the rest of the project make sure issues are raised and addressed as needed and coordinates cross team efforts within the wordpress project each contributor team has a minimum of two team representatives often abbreviated to team reps these people represent the team across the project share key updates across all contributor teams and generally help to support the team as a whole you can read more about the team rep definition and expectations on the team reps page and in last year s announcement currently the support team has one representative sterndata previous reps include andrea_r clorith macmanx and ipstenu expectations for team reps can vary from team to team in general support team reps help to prepare for and run support weekly team chats providing as required updates to other contributor groups generally representing support across the project or in the occasional chat maintain a high level perspective and awareness on current support projects team reps should expect to dedicate 1 to 2 hours per week to these activities any active support contributor can be a team rep and we can have more than two team reps likewise an existing team rep can continue in the position as well though having new people in these roles is encouraged opening nominations any active support person can be a team rep and anyone can nominate a team rep self nominations are also accepted everyone is welcome to give some thought as to who is a good fit for this role and nominate them in the comments of this post nominations for support team reps will be open until december 1 2022 those selected as team reps will take over these responsibilities starting in january 2023 and would be in this position for the full year until december 2023 after the nominations close if there are enough nominees that we need to make a selection i will publish a poll the in the support meeting on december 1 so everyone can cast their votes we ll keep the polls open for 24 hours keep in mind that whoever is selected as a team rep will need to accept the role so if someone nominates you and you aren t available or interested don t worry if you have any questions about the team rep role want to learn more or any other doubts please share them here in the comments login to reply steven stern sterndata 3 55 pm on november 8 2022 agenda support team meeting thursday november 10 2022 the weekly support meeting will be held on thursday november 10 2022 17 00 utc in forums on slack slack slack is a collaborative group chat platform https slack com the wordpress community has its own slack channel at https make wordpress org chat a slack account is required standard time a reminder that the us has returned to standard time so check your calendar to make sure you re here at 17 00 utc headlines community updates this is where news that are relevant or good to know for the team from across the community are brought up and shared support team representative nominations every year we should select a new person to represent this team to the other wordpress teams and handle coordination issues what is that job see https make wordpress org support 2021 10 team representative nominations for more information let s chat about this at the november 11 meeting and finalize things at the following meeting on the 18th start your own topic or me too reports there has been some discussion around the start your own topic rules sometimes a pile on may be the right way to handle plugin plugin a plugin is a piece of software containing a group of functions that can be added to a wordpress website they can extend functionality or add new features to your wordpress websites wordpress plugins are written in the php programming language and integrate seamlessly with wordpress these can be free in the wordpress org plugin directory https wordpress org plugins or can be cost based plugin from a third party theme bug issues sometimes not let s discuss and see if we can find a good policy the rosetta forums this is the section where we reach out to the non english speaking parts of our community to see how they are doing if there s anything we can help each other with or just interesting things going on that it would be nice to share with others there s no requirements for previous participation or fame to share here anyone is welcome and we encourage newcomers to participate unable to make the meeting or maybe meetings just aren t your thing we would still love to hear how things are going in other non english speaking parts of our community please feel free to let us know via the comment section below in your own time if there is anything you d like to share any questions or concerns you have ort just to let us know you re doing ok we will make a habit of putting this callout with every agenda post going forward so that everyone has a chance to join in open floor this part of the meeting only happens if there is time the team aims to cover the pre planned topics first in any given meeting when open floor starts any topic posted either as a comment to this agenda post will be looked at or as many as there is time for if there is still time left after this then meeting attendees may step forward with questions comments remarks anything relating to the support team that they d like to handle it is also important to note that not everyone is comfortable posting things publicly there is complete understanding of this and users are welcome to contact the team representative sterndata via direct messages on slack with whatever they wish the team to look at together for any other items to discuss please add them to the comments below or bring them up in the meeting login to reply james huff 7 17 pm on october 27 2022 tags weekly chat 206 october 27th support team meeting summary policy change fallout there has been no negative fallout from our relaxed policies on plugin plugin a plugin is a piece of software containing a group of functions that can be added to a wordpress website they can extend functionality or add new features to your wordpress websites wordpress plugins are written in the php programming language and integrate seamlessly with wordpress these can be free in the wordpress org plugin directory https wordpress org plugins or can be cost based plugin from a third party vulnerability discussion and premium product support established during the september 29th meeting php php php recursive acronym for php hypertext preprocessor is a widely used open source general purpose scripting language that is especially suited for web development and can be embedded into html http php net manual en intro whatis php 8 x wordpress 6 x is tested with php 8 and offers preliminary support but we cannot guarantee compatibility for third party plugins and themes since that is the responsibility of the plugin theme developer we along with drupal and symfony are asking the php group to extend support of php 7 4 x but we have no firm answers yet no more flagging for premium support we are no longer flagging users for requesting premium support on the forums as that hurts their ability to post across all wordpress org wordpress org the community site where wordpress code is created and shared by the users this is where you can download the source code for wordpress core plugins and themes as well as the central location for community conversations and organization https wordpress org forums support requests for premium products will continue to be encouraged towards the proper support venue without closing the thread and as always flags or bans as necessary will continue to be applied for other guideline violations become flag neutral if not flag negative the pending queue has become excessive lately and is a drain on moderator time your experience may vary depending on timezone as you rescue items from the pending queue please check the reason for the flag and un flag as necessary if you re not un flagging at least one person daily please reconsider how strict you are on that end of enforcement weekend assignment please test the latest wordpress 6 1 rc release candidate a beta version of software with the potential to be a final product which is ready to release unless significant bugs emerge and the twenty twenty three theme and report any bugs you find read the meeting transcript in the slack archives a slack account is required weekly chat login to reply estela rueda 7 30 pm on october 21 2022 tags make wordpress org meta 3 p2 xpost 38 x post wordpress org redesign update x comment from make wordpress org meta comment on wordpress org redesign update login to reply estela rueda 9 38 pm on october 19 2022 tags make wordpress org docs 4 p2 xpost 38 x post new design for helphub in wordpress org x comment from make wordpress org docs comment on new design for helphub in wordpress org login to reply milana cap 1 13 pm on october 11 2022 tags make wordpress org meta 3 p2 xpost 38 x post renaming wordpress org support to documentation x comment from make wordpress org meta comment on renaming wordpress org support to documentation login to reply james huff 12 01 am on september 30 2022 tags weekly chat 206 september 29th support team meeting summary feature requests there are a variety of feature requests that will expand the forum but the team is united in addressing the bugs that need to be fixed first discussion of plugin plugin a plugin is a piece of software containing a group of functions that can be added to a wordpress website they can extend functionality or add new features to your wordpress websites wordpress plugins are written in the php programming language and integrate seamlessly with wordpress these can be free in the wordpress org plugin directory https wordpress org plugins or can be cost based plugin from a third party vulnerabilities in the forums previously all plugin vulnerability discussions were quickly removed from the forum the account was flagged to prevent further disclosure and the plugins team was notified going forward if the developer and plugins team have been properly notified and the vulnerability has been publicly known for a time discussion of that vulnerability is allowed including any me too replies under the thread please keep in mind that abuse of the forums for disclosing zero day vulnerabilities remains a bannable offense premium product support previously premium product support was not allowed on the forums and customers requesting help for premium products were directed to the product s premium support venue and the thread was closed going forward we ll continue to enforce the same rule but the threads will not be closed in case someone with product knowledge wants to help there pre defined replies a reminder that we have pre defined replies for volunteers and for moderators please do make use of them but so we don t look like bots please also personalize them a bit with each reply to make them your own wordpress org wordpress org the community site where wordpress code is created and shared by the users this is where you can download the source code for wordpress core plugins and themes as well as the central location for community conversations and organization https wordpress org oembed on forums we are happy to report that thanks to dion it is now safe to insert wordpress org links like support docs on the forums without them generating large embeds read the meeting transcript in the slack archives a slack account is required weekly chat steven stern sterndata 4 49 pm on september 26 2022 agenda support team meeting september 29 2022 the weekly support meeting will be held on thursday september 29 2022 17 00 utc in forums on slack slack slack is a collaborative group chat platform https slack com the wordpress community has its own slack channel at https make wordpress org chat a slack account is required here in the us midwest it s getting chilly at night and the leaves are just starting to turn headlines community updates this is where news that are relevant o...
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