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and non exclusive license to use reproduce modify distribute adapt and store your vaultpress content for the purpose of operating and improving our products and services g ecommerce services we offer services and certain features via woocommerce woocommerce shipping tax wordpress com and jetpack that enable you to sell items goods content services etc receive payments on your website or otherwise earn money like woocommerce payments woopay the payments feature and the pay with paypal block collectively ecommerce services if you use ecommerce services the terms in this subsection apply along with the terms for any underlying service that you use your responsibilities you have control over your store and with great power comes great responsibility we re not involved in your relationships or transactions with any customer or potential customer and you re solely responsible for all of your ecommerce activities among other things this means that you may only use ecommerce services for legitimate transactions with your customers must comply with all applicable laws such as those relating to automatic renewal or providing consumer disclosures and agree not to engage in unfair deceptive or abusive acts or practices are responsible for all products and services you provide including delivery support refunds returns providing any appropriate warnings and ensuring all information you provide is accurate complete and current must accurately communicate product and transaction details set expectations appropriately and fulfill all commitments you ve made are responsible for payment of all applicable taxes relating to your ecommerce activities and your use of ecommerce services you must collect report and or pay the correct amounts to the appropriate authorities if applicable and if needed tell your customers about any taxes they may be required to pay and issue appropriate invoices are responsible for acquiring appropriate consent to process customer transactions giving customers confirmation or receipts for each charge verifying customers identities and determining a customer s eligibility and authority to complete transactions must provide contact information so customers can contact you with questions or complaints must maintain fair and legally compliant return refund cancellation and adjustment policies and clearly explain how customers can request a refund are responsible for all questions complaints disputes including chargebacks refunds reversals or fines that arise from your use of ecommerce services are responsible for investigating any transaction you believe may be erroneous suspicious or prohibited by law or otherwise pose unacceptable compliance risks to us or you and if appropriate obtaining adequate information and assurances from your customer before fulfilling or completing the transaction are solely responsible for ensuring that your transactions with customers comply with applicable export import and sanctions laws and regulations including obtaining any required licenses or other authorizations or making required filings must comply with payment card industry data security standard pci dss if applicable to you must promptly notify us via email if you receive any inquiry or action from a government or regulatory agency such as the federal trade commission or a state attorney general that s related to your use of ecommerce services prohibited uses you may not use ecommerce services for any unlawful purposes in furtherance of illegal activities or in a manner that is unfair deceptive exposes us or customers to unreasonable risks or does not disclose important terms of a transaction in advance among other things this means that ecommerce services cannot be used in from by or for the benefit of a country organization entity or person embargoed or blocked by any government including those on sanctions lists identified by the united states office of foreign asset control ofac if you re using ecommerce services you must observe all store guidelines and if hosted on wordpress com the user guidelines as well if you re using ecommerce services to sell cbd and other hemp derived products via woocommerce you must follow the woocommerce guidelines for cbd and other hemp derived products we may terminate your access to our services or force refunds where possible to your subscribers and customers without notice to you if we determine in our sole discretion that your use violates the agreement or if a payment processor or regulatory authority requires it fees and negative balances in some cases you pay us fees relating to the ecommerce services you use for example the fee for the payments feature is a percentage which depends on your plan of the revenue your website generates through the payment feature and when you use the feature you authorize stripe to direct payment of that percentage to us as another example if you use woocommerce payments there are transaction fees and dispute fees please note that we have no obligation to reimburse or refund these revenue based fees when you issue refunds to your subscribers or customers if you have a negative account balance for example because of fraud chargebacks or other operational issues or we re obligated to pay or collect any fees relating to your ecommerce activities or your use of ecommerce services you re responsible for those losses and fees and we may collect payment for those losses and fees tax calculations while some ecommerce services allow you to include sales taxes in transactions for example tax calculations may be provided by taxjar you shouldn t rely solely on these features we work to keep our documents and tools up to date but tax laws change rapidly and we can t guarantee that tax calculations you receive through or in connection with our services are complete and accurate tax laws also differ from jurisdiction to jurisdiction and may be interpreted differently by different authorities we recommend consulting with a tax professional for your specific tax situation to assess the tax rates you should charge if we re obligated to pay or collect taxes on your ecommerce activities or your use of ecommerce services you re responsible for these taxes and we may collect payment for them from you third party services you may decide to use third party services like stripe or paypal to collect payment taxjar to calculate taxes or easypost to manage shipping please note that woocommerce payments is powered by stripe if you use woocommerce payments or any third party services some of your and your customers data may be submitted directly to or passed to the respective third party and the respective third party s terms of service privacy policy and other policies may apply for example payments requires a stripe account to manage payments and when you use stripe you agree to their terms and policies please note that third party services may also charge you fees to use or access their services as stripe does for payments we re not involved in these relationships but may facilitate transactions or communication for example we may on your behalf receive notices or forms relating to your stripe account some of these third party services like taxjar if you use store may be enabled by default but you can disable them before launching your store if you don t want to use them more on woocommerce payments specifically as part of woocommerce payments we may use certain third parties to fulfill our obligations to you including integrating with payment processing third parties you may be subject to the terms and conditions of those third parties and using woocommerce payments means you agree to comply with those terms and conditions in particular you cannot use woocommerce payments to enable any person including you to benefit from restricted businesses or activities if we use another third party to fulfill these services you authorize us to share your payment method information with an alternative third party payment processor that is or will be integrated into woocommerce payments we may refuse condition or suspend any transaction or account including your use of woocommerce payments if we believe you have violated the agreement or that your activities or transactions expose you us or others to unacceptable risks as determined by us in our sole discretion you authorize us to share data relating to woocommerce payments with the applicable payment processing third party for their use in accordance with their privacy policy please refer to our privacy policy for details on how we otherwise collect use and disclose data made available to us as part of woocommerce payments we may also offer you the ability to process certain transactions in person through an in person payments feature as part of this feature you may purchase or we may provide you with a point of sale pos terminal these pos terminals are manufactured by third parties and are provided as is and with all faults neither we or the third party manufacturer offers you any warranty on these products if you receive a pos terminal you agree to a use it for your own lawful commercial purposes only and not for any personal family or household use b the stripe terminal services terms and stripe terminal purchase terms as applicable c comply with all applicable international and national laws and regulations including applicable customs or export control laws or regulations d use it only within the country that we shipped it to except that you may use a terminal that was shipped to the european economic area in another country in the european economic area if that country is supported and e if you obtain equipment software or accessories branded by verifone and shipped to you to an address in the united kingdom or european economic area you agree to comply with the verifone minimum terms as applicable you ll be responsible for all shipping and handling charges for the pos terminal specified during the ordering process we may restrict availability based on your region or limit the quantity of pos terminals that you may order we may reject any order at any time in which case we ll refund what you paid risk of loss for the pos terminal passes to you when the shipping carrier receives the terminal from our drop shipper for delivery and title will transfer to you upon delivery shipping and delivery dates are estimates only and cannot be guaranteed we are not liable for any delays in shipments unless a refund is required by law there are no refunds for pos terminals and all transactions are final more on woopay specifically when you use woocommerce payments woopay may be available as a checkout option on your checkout page unless you remove it from your checkout options through your administrative controls woopay may not be available in all languages or jurisdictions and we make no representation that woopay is available for use in all locations or for all products or services the use of saved woopay information for a transaction does not change your obligations relating to the transaction and we make no representations or warranties that the saved woopay information is accurate or that the woopay user is authorized to use any payment information they saved with woopay you acknowledge and agree that we are not and do not become a party to the transaction between you and your customer as a result of the use of woopay and that we will not be responsible for any aspect of the products or services that you sell by enabling woopay on your site you acknowledge that we may collect and process information about you your customers and your orders pursuant to our privacy policy you will comply with any additional terms and conditions required by any third party services associated with your use of woopay more on shipping services specifically our shipping services allow you to check shipping rates or buy shipping labels from certain mailing services like ups usps dhl and canada post we re only an intermediary between you and these third parties we aren t involved in any way with your product or its shipment we also don t guarantee that the results you obtain from the use of these services like rates labels or delivery timeframes will be accurate or reliable you re solely responsible for compliance with all applicable rules and regulations including domestic and international shipping and customs regulations and any regulations imposed by the mailing service s you use for example if you use usps postage you need to comply with their shipping restrictions and mailing standards among others when using dhl s services you are responsible for compliance with all applicable dhl rules and terms such as the dhl express terms and conditions of carriage in addition you re solely responsible for customs charges import taxes or duties and any other charges related to your shipments if we incur any charges as a result of your use of the shipping services you agree to reimburse us for the full amount within 7 days in some cases you may need to pay fees to the carrier directly like if you use ups shipping labels in other cases you authorize us to charge you for the fees associated with each shipping label you create each fee will be charged separately to the payment methods you provide in your wordpress com account which you can view and manage as described on the payments methods support page if you have multiple payment methods you can select which should be used for the shipping label service if we re unable to collect payment from you for these fees you ll be responsible for payment within 7 days please contact us to make payment refunds for unused shipping labels must be requested like so for usps in your store s wp admin within 30 days of creating the label depending on your bank and the third party involved it can take up to 45 days for your refund to be issued if you don t receive your refund within this time frame please contact us you may not transfer or sell postage and or shipping labels to a third party 9 copyright policy as we ask others to respect our intellectual property rights we respect the intellectual property rights of others if you believe any content violates your copyright please see our copyright policy and send us a notice 10 intellectual property the agreement doesn t transfer any automattic or third party intellectual property to you and all right title and interest in and to such property remains as between automattic and you solely with automattic automattic wordpress wordpress com woocommerce jetpack vaultpress happy tools jetpack crm mailpoet and all other trademarks service marks graphics and logos used in connection with our websites or services are trademarks or registered trademarks of automattic or automattic s licensors other trademarks service marks graphics and logos used in connection with our services may be the trademarks of other third parties using our services doesn t grant you any right 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