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description= Deliver instant answers with a mobile-friendly, AI-powered knowledge base site that enhances customer experience and team productivity;
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Text of the page (random words):
simplify your self service with knowledge base site features core product portal for editors writers and reviewers site for customers and employees industry leading features editor feedback manager pro analytics import from pdf word custom workflow builder collaborative editing sso scim export to pdf dashboard integrations seo customization site customization media storage api support new document360 engage interactive decision tree support ticket deflector mermaid diagrams explore all features into the future eddy ai make your documentation lifecycle easier with generative ai read more technical writing with ai generate clear structured content and write better read more solutions by use case internal knowledge base external knowledge base software documentation sop user manual ai chatbot new api documentation by industry saas documentation for your product it consulting deliver faster client service financial services reduce everyday operational risks healthcare provide better patient support education student faculty knowledge sharing manufacturing faster access better decisions retail faster store support resolution non profit improve donor trust instantly by roles leadership customer support technical writing product management engineering build with document360 ai resources users industry experts customer stories podcast webinars knowledge base examples education blog ebooks guides tutorials help services product documentation document360 support migration request document360 overview trust center get your agent score make the right choice enterprise pricing en de es fr pt br login book a demo features core product portal for editors writers and reviewers site for customers and employees industry leading features editor feedback manager pro analytics import from pdf word custom workflow builder collaborative editing sso scim export to pdf dashboard integrations seo customization site customization media storage api support new document360 engage interactive decision tree support ticket deflector mermaid diagrams explore all features into the future eddy ai make your documentation lifecycle easier with generative ai read more technical writing with ai generate clear structured content and write better read more solutions use cases internal knowledge base external knowledge base software documentation sop user manual ai chatbot new api documentation by industry saas documentation for your product it consulting deliver faster client service financial services reduce everyday operational risks healthcare provide better patient support education student faculty knowledge sharing manufacturing faster access better decisions retail faster store support resolution non profit improve donor trust instantly by roles leadership customer support technical writing product management engineering build with document360 ai for readers ai search find accurate answers instantly ai chatbot automate customer support responses article summarizer save time with quick summaries text to audio converter listen to content anytime for writers ai writing agent docs from prompts videos more duplicate content detection detect content duplication with accuracy glossary generator simplify complex terms automatically mcp server new connect knowledge base with llms video to docs converter convert videos into docs with ai resources users industry experts customer stories podcast webinars knowledge base examples education blog ebooks guides tutorials help services product documentation document360 support migration request document360 overview trust center get your agent score make the right choice enterprise pricing en de es fr pt br login book a demo request demo knowledge base site with intelligent ai search and a mobile friendly responsive design enable your customers teams to find the right answers anytime anywhere book a demo trusted by thousands of businesses across 150 countries your enterprise help center define your audience control overall access with a single click to switch between internal and external documentation deploy anywhere integrate your knowledge base as an in app widget or ai chatbot accessible on any device share with precision securely share articles guides or decision trees via direct links or to designated reader groups deliver a fully branded user experience transform your knowledge base into a true extension of your brand branded login experience seamlessly integrate your brand s identity into the login process providing a consistent and professional look from the very first interaction custom domain host your knowledge base on a fully branded custom domain e g help yourcompany com advanced customization inject custom css and javascript for control over styling and interactions ensuring your knowledge base looks and behaves exactly as you intend branded login experience seamlessly integrate your brand s identity into the login process providing a consistent and professional look from the very first interaction custom domain host your knowledge base on a fully branded custom domain e g help yourcompany com advanced customization inject custom css and javascript for control over styling and interactions ensuring your knowledge base looks and behaves exactly as you intend knowledge delivered at the speed of need search with ai precision deliver context aware results with an ai powered search that scans the full content of articles to surface the most relevant answers in milliseconds intelligent categorization enable precise content discovery through a clear structure of nested categories tags and dynamic filters interactive decision tree guide users to the right answers with interactive step by step guidance that simplifies complex processes outdated help centers hold businesses back make yours move forward without document360 we need another tool just to customize our help site s design we have no idea if our help articles are actually effective users are forced to leave our app to get the help they need it is difficult to find the right answer quickly managing internal external knowledge requires two separate systems with document360 our knowledge base is a seamless branded extension of our product we have actionable analytics and direct user feedback on every article our users get instant in context help without ever leaving our app the smart ai search delivers accurate context aware answers internal external knowledge accessible from a single platform book a demo enterprise grade security audience management ip restriction protect sensitive documentation by restricting access to trusted ip ranges ensuring only authorized networks can view your content sso saml readers can access private content with a single click while you map sso configurations across multiple projects audience control onboard readers individually perform bulk csv imports for large groups or fully automate user provisioning with our api enterprise sso integration advanced security controls protect your knowledge base with configurable content security policies csp and real time violation reporting access an embedded knowledge experience deliver answers right where your readers are knowledge base widget embed a lightweight knowledge base widget inside your product or website giving users instant answers without leaving the page ai chatbot deliver 24 7 assistance that understands natural language queries reducing support tickets and boosting customer satisfaction contextual ai assistance deliver context aware help through page level and button based interactions showing users the most relevant answers instantly without needing to search knowledge base widget embed a lightweight knowledge base widget inside your product or website giving users instant answers without leaving the page ai chatbot deliver 24 7 assistance that understands natural language queries reducing support tickets and boosting customer satisfaction contextual ai assistance deliver context aware help through page level and button based interactions showing users the most relevant answers instantly without needing to search continuously improve your content s value feedback reader insights enable readers to rate content and provide contextual feedback connect these insights with in depth analytics to understand what s working voice enabled knowledge access empower readers to listen to knowledge base content on the go with audio assist ensuring information is always accessible one click sharing instantly generate secure shareable links for any article to extend knowledge to external stakeholders without compromising security seo ready ensure your knowledge base is easily discovered on search engines and llms with built in seo aeo best practices that improve retrieval accuracy and cite your content for maximum visibility real rating from real users rating 4 7 3000 reviews 4 7 5 9 4 10 4 7 5 4 7 5 94 100 4 9 5 5 5 4 7 5 we migrated to the document360 kb site 2 0 and immediately received positive feedback the new look and feel are clean light and flexible promoting our product as modern and up to date it s a real step up for our documentation and our users are loving it yossi karp bigid our current favourite feature in document360 is follow articles and categories this allows our users to closely monitor the documentation we use frequently or stay updated on recent changes to content it s one of those features we didn t realize we needed but now that we have it we could not imagine working without it dillon reese skillable with limited resources document360 gave us the flexibility to customize our site as we wanted while providing the stability and reliability we needed to serve our customer gideon behrensmeyer safebreach document360 provides a refreshing look and feel to our documentation site that enabled our customers to access our documentation effectively adam dudley nucleus security frequently asked questions what is the document360 knowledge base site the knowledge base site is the reader facing side of document360 the published helpcenter that customers or employees access to find articles and answers it is separate from the portal and customizable in branding and layout can i make my document360 knowledge base site private yes document360 supports public private and mixed access configurations private projects require reader authentication to access any content mixed projects allow some content to be public while other sections are restricted to authenticated readers what search experience do readers get on the knowledge base site readers can use eddy ai s assistive search to ask questions in natural language and receive answers from knowledge base content search results include articles decision trees and api documentation ranked by relevance can readers provide feedback on articles yes readers can submit likes or dislikes on articles and leave comments this feedback is captured in the portal s feedback analytics section and managed through the feedback manager document360 ai ask anything about document360 product internal knowledge base external knowledge base software documentation sop user manual api documentation ai tools for readers ai search ai chatbot article summarizer text to audio converter for writers ai writing agent duplicate content detection glossary generator mcp server get your agent score features knowledgebase portal customer knowledge base site pro analytics custom workflow builder support ticket deflector knowledge base integrations knowledge base dashboard site customization seo geo tool kit api support media storage interactive decision tree private hosting migration guide get started book a demo sign in enterprise readiness contact us view demos resources document360 pricing partners events document360 blog information customers abrigo bigid woods bagot whatfix panaya ctera autorabit all customers support migration request support documentation status feedback contact us email protected document360 is an ai knowledge base software it helps enterprises build organize and scale software documentation sops user manuals and api documentation for customers and internal teams 4 7 industry saas it consulting financial services healthcare education manufacturing retail non profit guides knowledge base software buyers guide software docs buyers guide write api documentation creating a user manual build technical documentation create product documentation claude vs document360 about us our culture careers privacy trust center terms mcp server terms security sitemap
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