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Text of the page (random words):
in the specified region may have been intermittently unable to use coco services through snowsight users may have received an internal server error when interacting with the service all other snowflake features were not impacted incident start time 11 40 utc august 05 2026 incident end time 15 00 utc august 05 2026 preliminary root cause an underlying system component supporting cortex services experienced failures due to connectivity issues with the file system resulting in intermittent customer impact aug 5 15 14 utc identified current status we ve identified an issue with the underlying infrastructure supporting coco services and we re implementing a fix to restore service we ll provide another update within 30 minutes customer experience customers hosted in the specified region may be unable to use coco services through snowsight users may receive an internal server error when interacting with the service all other snowflake features are not impacted eta our current estimate is that service will be restored within 30 minutes incident start time 11 40 utc august 05 2026 preliminary root cause an underlying system component supporting coco services experienced failures resulting in customer impact aug 5 15 00 utc investigating current status we re continuing to investigate the issue with snowflake data cloud we re investigating a portion of infrastructure that appears unhealthy to develop a mitigation plan we ll provide another update within 1 hour customer experience customers hosted in the specified regions may be experiencing issues using coco through snowsight users may receive an internal server error when interacting with the service aug 5 14 41 utc aug 4 2026 no incidents reported aug 3 2026 inc20000129 resolved current status we ve confirmed that this issue has been resolved and we have monitored the environment to confirm that the affected functionality is now working as expected if you experience additional issues or have questions please open a support case via snowflake community or the support page in snowsight customer experience customers hosted in the specified region may have been unable to start resume or manage virtual warehouses the impact occurred during the periods of 13 33 to 15 20 utc and 16 05 to 16 36 utc on august 03 2026 virtual warehouses may have appeared as stuck in the associated state existing warehouses that were already running may have been unaffected customers may also have seen queued or delayed queries for workloads running on affected warehouses additionally some serverless tasks may have experienced residual queuing or failures until the backlog of requests which accumulated during the impact windows was processed incident start time 13 33 utc august 03 2026 incident end time 16 36 utc august 03 2026 preliminary root cause a cloud services component responsible for virtual warehouse management became unhealthy this caused failures in the internal workflows used to allocate and manage compute resources for warehouse start and resume operations resulting in customer impact a root cause analysis rca will be conducted and a summary will be shared on the snowflake status page within 5 business days aug 3 20 58 utc update current status we ve confirmed that our service has remained stable since 16 35 utc following our mitigation action however we re continuing to monitor the environment to confirm that the affected functionality continues to work as expected customer experience customers hosted in the specified region may have been unable to start resume or manage virtual warehouses virtual warehouses may have appeared as stuck in the associated state existing warehouses that were already running may have been unaffected customers may also have seen queued or delayed queries for workloads running on affected warehouses workaround there were no available workarounds for this issue incident start time 13 35 utc august 03 2026 incident end time 16 36 utc august 03 2026 preliminary root cause a cloud services component responsible for virtual warehouse management became unhealthy this caused failures in the internal workflows used to allocate and manage compute resources for warehouse start and resume operations resulting in customer impact aug 3 18 15 utc monitoring current status we have identified that the previously affected cloud services component became unhealthy again which is preventing virtual warehouses from starting or resuming we ve implemented an additional fix and we re continuing to monitor to confirm that we have fully recovered we ll provide another update within 60 minutes customer experience customers hosted in the specified region may be unable to start resume or manage virtual warehouses virtual warehouses may appear as stuck in the associated state existing warehouses that were already running may be unaffected customers may also see queued or delayed queries for workloads running on affected warehouses workaround there were no available workarounds for this issue incident start time 13 35 utc august 03 2026 incident end time 16 36 utc august 03 2026 preliminary root cause an internal system component became unhealthy causing virtual warehouse management operations to fail resulting in customer impact aug 3 17 17 utc investigating current status while we observed a period of recovery our telemetry identified a recurrence of impact we are implementing a mitigation to restore warehouse functionality and we ll provide another update within 30 minutes customer experience customers hosted in the specified region may be unable to start resume or manage virtual warehouses virtual warehouses may appear as stuck in the associated state existing warehouses that were already running may be unaffected customers may also see queued or delayed queries for workloads running on affected warehouses eta an eta is not yet available we ll provide one as soon as possible workaround there are no available workarounds for this issue incident start time 13 35 utc august 03 2026 aug 3 16 42 utc monitoring current status we have identified an unhealthy cloud services component that is preventing virtual warehouses from starting or resuming we are implementing a fix and will continue to monitor to confirm that we have fully recovered we ll provide another update within 30 minutes customer experience customers hosted in the specified regions may be unable to start resume or manage virtual warehouses virtual warehouses may appear as stuck in the associated state existing warehouses that are already running may be unaffected customers may also see queued or delayed queries for workloads running on affected warehouses eta we are actively monitoring recovery and customers should be starting to see improvement workaround there were no available workarounds for this issue incident start time 13 35 utc august 03 2026 incident end time 15 20 utc august 03 2026 preliminary root cause an internal system component became unhealthy causing virtual warehouse management operations to fail resulting in customer impact aug 3 15 46 utc update current status we have so far not identified any recent changes directly contributing to this problem and are currently focused on investigating performance issues affecting the system that controls virtual warehouse management we ll provide another update within 30 minutes customer experience customers hosted in the specified regions may be unable to start resume or manage virtual warehouses virtual warehouses may appear as stuck in the associated state existing warehouses that are already running may be unaffected customers may also see queued or delayed queries for workloads running on affected warehouses eta an eta is not yet available we ll provide one as soon as possible in the meantime we recommend that affected customers using replication initiate their failover procedures workaround there are currently no available workarounds for this issue incident start time 13 35 utc august 03 2026 aug 3 15 15 utc update current status we re continuing to investigate the issue with snowflake data cloud and we re analyzing recent changes and telemetry to determine a mitigation plan we ll provide another update within 30 minutes customer experience customers hosted in the specified regions may be unable to start resume or manage virtual warehouses virtual warehouses may appear as stuck in the associated state existing warehouses that are already running may be unaffected eta an eta is not yet available we ll provide one as soon as possible in the meantime we recommend that affected customers using replication initiate their failover procedures workaround there are currently no available workarounds for this issue incident start time 13 35 utc august 03 2026 aug 3 14 39 utc investigating current status we re investigating an issue with snowflake data cloud we ll provide an update within 30 minutes customer experience customers hosted in the specified regions may be unable to start resume or manage virtual warehouses virtual warehouses may appear as stuck in the associated state existing warehouses that are already running may be unaffected incident start time 13 35 utc august 03 2026 aug 3 14 11 utc inc20000128 resolved current status we ve implemented the fix for this issue and monitored the environment to confirm that service was restored if you experience additional issues or have questions please open a support case via snowflake community or the support page in snowsight customer experience customers hosted in the specified region may have experienced intermittent snowsight login failures elevated page load times or session timeouts when accessing the web interface affected users may encounter errors such as failed to fetch and execution failed or http 503 service unavailable messages the issue was intermittent and did not affect all users or login attempts simultaneously retrying failed requests generally results in successful connection although initial indications were that this issue was affecting multiple deployments subsequent investigation demonstrated the issue was restricted to the aws asia pacific tokyo region incident start time 00 53 utc august 03 2026 incident end time 06 15 utc august 03 2026 preliminary root cause an update intended to improve the efficiency of connection handling at the network routing layer was identified and rolled back to restore service a root cause analysis rca will be conducted and a summary will be shared on the snowflake status page within 5 business days aug 3 08 15 utc update current status we ve implemented the fix for this issue and we ll continue to monitor the environment until we re confident all services are functioning properly customer experience customers hosted in the specified region may have experienced intermittent snowsight login failures elevated page load times or session timeouts when accessing the web interface affected users may encounter errors such as failed to fetch and execution failed or http 503 service unavailable messages the issue was intermittent and did not affect all users or login attempts simultaneously retrying failed requests generally results in successful connection although initial indications were that this issue was affecting multiple deployments subsequent investigation demonstrated the issue was restricted to the aws asia pacific tokyo region incident start time 00 53 utc august 03 2026 incident end time 06 15 utc august 03 2026 preliminary root cause an update intended to improve the efficiency of connection handling at the network routing layer was identified and rolled back to restore service aug 3 06 59 utc monitoring current status we ve implemented the fix for this issue and we ll continue to monitor the environment until we re confident all services are functioning properly customer experience customers hosted in the specified region may have experienced intermittent snowsight login failures elevated page load times or session timeouts when accessing the web interface affected users may encounter errors such as failed to fetch and execution failed or http 503 service unavailable messages the issue was intermittent and did not affect all users or login attempts simultaneously retrying failed requests generally results in successful connection although initial indications were that this issue was affecting multiple deployments subsequent investigation demonstrated the issue was restricted to the aws asia pacific tokyo region incident start time 00 53 utc august 03 2026 incident end time 06 15 utc august 03 2026 preliminary root cause an update intended to improve the efficiency of connection handling at the network routing layer was identified and rolled back to restore service aug 3 06 58 utc identified current status we ve identified the source of the issue and we re developing and implementing a fix to restore service we ll provide another update within 1 hour customer experience customers hosted in the specified region may experience intermittent snowsight login failures elevated page load times or session timeouts when accessing the web interface affected users may encounter errors such as failed to fetch and execution failed or http 503 service unavailable messages the issue is intermittent and does not affect all users or login attempts simultaneously retrying failed requests generally results in successful connection please note that further investigation has demonstrated this issue is restricted to the aws asia pacific tokyo region eta an eta is not yet available we ll provide one as soon as possible in the meantime we recommend that affected customers using replication initiate their failover procedures workaround there are currently no available workarounds for this issue beyond retrying failed requests incident start time 00 53 utc august 03 2026 aug 3 06 47 utc investigating current status we re investigating an issue with snowflake data cloud we ll provide an update within 60 minutes customer experience customers hosted in the specified regions may experience intermittent snowsight login failures elevated page load times or session timeouts when accessing the web interface affected users may encounter errors such as failed to fetch and execution failed or http 503 service unavailable messages the issue is intermittent and does not affect all users or login attempts simultaneously retrying failed requests generally results in successful connection eta an eta is not yet available we ll provide one as soon as possible in the meantime we recommend that affected customers using replication initiate their failover procedures workaround there are currently no available workarounds for this issue beyond retrying failed requests incident start time 00 53 utc august 03 2026 aug 3 05 53 utc aug 2 2026 no incidents reported aug 1 2026 no incidents reported jul 31 2026 no incidents reported jul 30 2026 inc20000115 resolved current status we ve monitored the environment and ...