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description=Connect Freshdesk on your Document360 knowledge base to deploy an AI-powered chatbox with accessible integration features;

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how will you integrate document360 and freshdesk documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by freshchat updated on jul 20 2026 published on may 6 2024 3 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next freshchat is a modern messaging platform designed for sales and customer engagement teams to communicate effectively with website visitors it enables businesses to deploy ai powered chatbots and supports integration with popular communication channels including whatsapp apple business chat facebook messenger and line providing a unified messaging experience across your website and mobile app key features of freshchat include one inbox consolidate messages from different communication platforms into a single inbox making it easy to manage all conversations in one place self service with ai bots empower customers with ai driven chatbots to find answers independently reducing response times and improving efficiency before you begin you need a freshchat account you need your freshchat token see how to find your freshchat token below access your freshchat token the freshchat token is a unique code obtained from the freshchat application it is required to connect freshchat with document360 log in to your freshchat dashboard navigate to settings admin settings select the configuration and workflows section and scroll down to workflows select web chat settings integration settings under the web messenger section find and copy the token integrate freshchat with document360 in the document360 portal navigate to connections integrations in the left navigation bar select freshchat from the list of integrations and click add the add new integration panel appears add a description and enter your freshchat token note the freshchat token is a unique code obtained from the freshchat application it is required to connect freshchat with document360 in the knowledge base portal optionally expand code inclusion exclusion conditions to control when the integration runs based on ip address workspace or language click add after setup open your freshdesk account interface to view and reply to your users best practices use one inbox to manage conversations across channels once freshchat is integrated all messages from whatsapp facebook messenger and other channels consolidate into a single inbox making it easier for your team to respond without switching between platforms deploy ai bots to handle common knowledge base questions configure freshchat s ai bots to answer frequently asked questions automatically reducing the number of conversations your team needs to handle manually use code inclusion exclusion conditions to limit where the widget appears if the freshchat widget should only appear on specific workspaces or for certain languages configure conditions to control where the integration script runs test the chat widget after integration open your knowledge base site in a new browser tab and confirm the freshchat widget loads and responds as expected before announcing it to your users faq what is the freshchat token the freshchat token is a unique identifier obtained from the freshchat application it is required to connect freshchat with document360 you can find it in freshchat by going to settings admin settings configuration and workflows workflows web chat settings integration settings then copying the token from the web messenger section what communication channels does freshchat support freshchat supports integration with whatsapp apple business chat facebook messenger and line in addition to direct website and mobile app chat all messages from these channels consolidate into a single inbox what is the one inbox feature in freshchat one inbox consolidates messages from all connected communication platforms whatsapp facebook messenger website chat and others into a single unified view this makes it easier for your team to manage all customer conversations without switching between different tools can i limit which workspaces or languages the freshchat widget appears on yes when adding or editing the freshchat integration expand code inclusion exclusion conditions and add conditions based on ip address workspace or language see code inclusion and exclusion conditions for full details where do i view and reply to freshchat conversations after integration after completing the integration open your freshdesk account interface to view and reply to conversations from your knowledge base visitors was this article helpful yes no previous article commento next article zoho pagesense related articles livechat integrations extensions widgets other integrations extensions integrations freshdesk integrations extensions widgets crisp integrations extensions widgets other integrations extensions integrations tags integrations freshchat document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us contact us support document360 com rating 4 7 3000 about us our team our culture careers terms trust center privacy policy cookie policy soc2