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description=LiveChat is an online customer service platform powered by AI. Document360 comes with an integration feature where you can integrate LiveChat with your Document360 knowledge base.;

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how to integrate document360 with livechat documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by livechat updated on jul 20 2026 published on jun 26 2026 3 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next livechat is an ai powered online customer service tool that makes real time communication easy integrating livechat with your document360 knowledge base lets customers get instant support while browsing your content without having to leave the page your support team can handle multiple chats at once reducing costs and improving customer satisfaction you can also deploy bots to screen conversations and handle common queries automatically before you begin you need a livechat account you need your livechat id see how to find your livechat id below access your livechat id the livechat id is a unique code obtained from the livechat application it is required to connect livechat with document360 existing livechat user access your livechat dashboard and click install in the top bar in the install chat widget manually section find the livechat id in the snippet code it is identified by the prefix window lc license new livechat user your livechat id is provided during the initial setup of your livechat account copy it during the installation process integrate livechat with document360 in the document360 portal navigate to connections integrations in the left navigation bar select livechat from the list of integrations and click add the add new integration panel appears add a description and enter your livechat id note the livechat id is a unique code obtained from the livechat application it is required to connect livechat and document360 in the knowledge base portal optionally expand code inclusion exclusion conditions to control when the integration runs based on ip address workspace or language click add after setup open your livechat account to view and reply to chats from your knowledge base visitors note with livechat you can deploy bots to screen conversations in your knowledge base chat box helping to resolve common queries automatically and reduce the load on your support team best practices deploy bots to handle common knowledge base questions set up livechat bots to answer frequently asked questions automatically so your support team only needs to handle more complex conversations use the multi chat capability to improve response times livechat lets a single agent handle multiple conversations simultaneously reducing wait times for readers who need help use code inclusion exclusion conditions to control where the widget appears if the livechat widget should only appear on certain workspaces or for specific languages configure conditions to limit where the integration runs monitor chat transcripts to identify content gaps common questions coming through livechat that don t have a good article to reference are signals that new content is needed in your knowledge base test the chat widget after integration open your knowledge base site in a new browser tab and confirm the livechat widget loads and responds correctly before announcing it to your users faq what is the livechat id the livechat id is a unique identifier obtained from the livechat application existing users can find it in the livechat dashboard by clicking install and locating the value next to window lc license in the install chat widget manually section new users receive it during the initial account setup can livechat bots handle questions automatically yes after integrating livechat with document360 you can deploy bots to screen conversations in the chat box bots can handle common queries automatically helping to resolve reader questions without requiring an agent to respond can a single agent handle multiple chats at once yes livechat is designed to let a single agent manage multiple conversations simultaneously which helps reduce costs and keeps response times low even during busy periods can i limit which workspaces or languages the livechat widget appears on yes when adding or editing the livechat integration expand code inclusion exclusion conditions and add conditions based on ip address workspace or language see code inclusion and exclusion conditions for full details what can i do after completing the livechat integration after setup open your livechat account to view and reply to chats from your knowledge base visitors you can also configure bots review chat transcripts and monitor how readers are using the chat widget to identify opportunities to improve your knowledge base content was this article helpful yes no previous article kommunicate next article disqus related articles integrations integrations extensions widgets other integrations extensions integrations freshchat integrations extensions widgets other integrations extensions integrations chatra integrations extensions widgets other integrations extensions integrations tags live chat document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us contact us support document360 com rating 4 7 3000 about us our team our culture careers terms trust center privacy policy cookie policy soc2