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description=Resolve unsupported HTML tags and formatting issues in your articles with our guide on using WYSIWYG editors effectively for consistent content display.;

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Text of the page (random words):
elf service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by troubleshooting editor issues published on jul 9 2026 10 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next use this article to resolve common issues you may encounter while working in the document360 editor from sections that can t be edited and formatting that breaks after pasting to videos that won t load issues are grouped into three sections fixable problems expected platform behaviors known limitations and frequently asked how to questions editing issues unable to edit the article section due to unsupported html tags this issue occurs when an article is converted from the wysiwyg editor to the advanced wysiwyg editor resulting in unsupported html tags steps to resolve if the issue has already occurred review the article s code view and remove any unsupported html tags these tags are typically wrapped within the editor360 custom block tag removing this tag will restore editing functionality and resolve the issue to prevent this issue avoid converting articles from the standard wysiwyg editor to the advanced wysiwyg editor instead import or copy paste content directly into the advanced wysiwyg editor to prevent formatting challenges if the issue has already occurred review the article s code view and remove any unsupported html tags these tags are typically wrapped within the editor360 custom block tag removing this tag will restore editing functionality and resolve the issue formatting and display issues code block text is cut off or not displaying correctly this issue can occur when inline styling is applied directly to the code block within the article editor certain inline styles may affect the rendering behavior of the code block causing the top portion of the text to appear cut off or improperly aligned on the published page steps to resolve navigate to the code view of the specific article and remove the inline styling applied to the affected code blocks in the article editor once the inline styling is removed the code block should render correctly on the knowledge base site normal text in the editor is displayed as a hyperlink on the live site this issue can occur when the article content contains empty a anchor tags or custom css applied to anchor elements usually introduced while copying and pasting content from external sources steps to resolve remove the empty a tags from the article code view remove any unnecessary custom css applied to anchor a elements paste content without formatting using ctrl shift v windows cmd shift v mac this helps prevent unwanted hyperlink formatting on the live site article content formatting is inconsistent formatting inconsistencies occur when content is copied and pasted from external sources retaining original styles that conflict with the article s default formatting to ensure uniform formatting across your article follow the steps below select the entire content within the article select the clear formatting option available in the format menu to remove any inherited styles applied to the content while the article structure remains the same after clearing the formatting manually reapply necessary styles such as headings lists or bold text if needed clearing the formatting ensures that content displays consistently in both light and dark modes on the knowledge base site font color is not displayed as intended in dark mode this case usually occurs when inline css styles are carried over while copying content from external sources like web pages documents or pdfs these styles often override the platform s default theme causing low contrast or invisible text in dark mode to prevent this paste as plain text using ctrl shift v windows or cmd shift v mac when adding content to an article this removes any unwanted formatting keeping your content readable in both light and dark modes if you ve already pasted content and are facing readability concerns try selecting the text and removing the inline formatting using the clear option in the advanced wysiwyg editor videos and embed issues embedded video doesn t load in the editor in the editor direct html player code is not supported the player still tries to start from the html code leading to network requests that stay in a pending state to fix this problem substitute the html player code with the iframe embed code for instance here s the wistia html player code wistia player media id lorem aspect 1 777777 wistia player if you insert the html code the video will not play you need to utilize the iframe code that is supported iframe src https fast wistia net embed iframe loremipsumloremipsum iframe some wistia embed codes are not working in the editor document360 supports video embedding primarily through supported html tags such as iframe and embed within the advanced wysiwyg editor some wistia embed models especially the popover and legacy embed types include unsupported script and custom html tags these unsupported tags are automatically sanitized by the editor for security and stability reasons because of this the embed may not get inserted properly the editor may appear blank or unresponsive slowness or freezing can occur when unsupported code is added through code view recommended approach we recommend using the wistia inline embed format with supported iframe embeds to ensure known limitations the behaviors in this section are by design where available workarounds are included tab spacing is not supported within list items tab spacing is not supported within list items so pressing the tab key will not insert a tab character when the cursor is positioned inside a list item bold and italic formatting is not retained after word import when importing word documents bold and italic formatting may not be preserved if the formatting is applied through word character or paragraph styles for example strong emphasis or caption styles rather than using the inline formatting options available in the word editor toolbar this behavior is a known limitation of the current word import implementation which is based on mammoth the implementation includes a custom style mapping only for underline formatting and relies on mammoth s default conversion behavior for other text styles mammoth s default processing converts formatting applied through inline run properties but does not convert formatting inherited through style references as a result bold and italic formatting defined via word styles may not be reflected after import checklist items cannot be checked by readers on the knowledge base site checklist blocks created in the advanced wysiwyg editor are displayed as read only on the knowledge base site by design readers can check or uncheck checklist items only while editing the article inside the knowledge base portal if your use case requires temporary interaction on the live site such as sop walkthroughs or process validation you can use custom css and javascript to make the checklist checkboxes clickable example articlecontent ul data type tasklist li data checked label pointer events auto note any checklist state changed using this workaround is temporary and resets when the page is refreshed text enclosed in angle brackets disappears from article titles after saving this is an expected platform behavior any content enclosed within angle brackets is automatically removed from article title fields this restriction is in place as a security measure to prevent unintended html injection which could affect the rendering and integrity of your knowledge base site for example if you enter title in an article title the text may initially appear to be accepted but will be removed when the article is saved or created to represent the same information in your title consider using event id event id these formats are supported and will be retained when the article is saved angle brackets work in the article body but not in the article title the article title and article body are designed to serve different purposes and are handled differently by the platform article title the article title maps to the html title element on the knowledge base site this element supports plain text only and does not allow html markup as a result content that resembles html tags may be sanitized or removed to prevent unintended behavior article body the article body is designed to support formatted content it allows a controlled set of html elements that are validated and sanitized before being rendered on the page because of these differences content enclosed within angle brackets may be allowed in the article body under supported scenarios while the same content is removed from the article title this behavior is expected and aligns with the intended purpose and technical constraints of each field faq is it possible to add a code block without any heading when using the advanced wysiwyg editor it is not possible to add a code block without a name heading however if you wish to hide the name of a code block you can use custom css code in the custom css javascript settings note that this change will apply to all the code blocks on your knowledge base site you can use the markdown editor to add a code block without a name or heading how can i add spaces in latex formulas to insert spaces in latex formulas use a backslash followed by a semicolon between terms example area length width output how can i add numbering to my content in the advanced wysiwyg editor you can add numbering to your content in three ways type and press type 1 and press space to start numbering keyboard shortcut select the desired content and use the shortcut ctrl shift 7 or ctrl shift o format menu select the desired content go to format and choose the numbered list icon you can choose from various numbering styles including default 1 2 etc lower alpha lower greek lower roman upper alpha and upper roman how do i delete an accordion block in the editor you can delete an accordion block in two ways remove all content from the accordion and press the backspace key hover over the accordion block click the drag handle six dots on the left then press delete or use the delete option from the toolbar that appears when you hover over the drag handle what are the different ways to create faq sections in document360 and how do accordion faq templates and ai faq generator compare in document360 there are three ways to create faq sections accordion faq templates and the ai faq generator all three use accordion style formatting but they differ in how the content is added and managed while accordions are entirely manual faq templates provide a structure and the ai faq generator creates content based on the article accordion faq templates ai faq generator how to add manually add each accordion item using the slash menu accordion insert a predefined faq skeleton using the slash menu faqs generate faqs using the eddy icon beside the code view requires a minimum of 150 words in the article content entry you have full control type both the question and answer manually only the structure is added you fill in your questions and answers questions and answers are generated automatically based on the article s content placement it can be placed anywhere in the article it can be inserted anywhere in the article always added at the end of the article managing items add edit or delete each accordion manually delete or edit individual faq blocks as needed edit delete lock specific faqs and regenerate others as needed reusability does not provide reusable layouts offers a consistent layout for reuse across articles faqs are unique to each article and can be regenerated multiple times expand collapse expand collapse works at each accordion level only faqs can be expanded or collapsed across the entire project faqs can be expanded or collapsed across the entire project entry mode fully manual entry manual entry after inserting the layout you can manually add or edit the generated faqs how can i find the article id of an article in document360 to find an article id in document360 navigate to the knowledge base portal in the documentation section in the left navigation bar go to the desired article look at the url in your browser the last part of the url is the article id example url https portal document360 io 860f9f88 412e 4570 8111 d5bf2f4b7dd1 document help view 6aac3117 05d0 4917 b22f 4e20fb65f9dc in this example 860f9f88 412e 4570 8111 d5bf2f4b7dd1 is the project id the last segment 6aac3117 05d0 4917 b22f 4e20fb65f9dc is the article id how can i create a two column layout in my document360 articles you can create a two column layout for example article content on the left and additional notes or tips on the right in your document360 articles using custom css navigate to settings knowledge base site in the left navigation bar in the knowledge base portal in the left navigation pane navigate to customize site custom css javascript in the css tab paste the following code onehope display flex flex direction row width 100 font size smaller background color white onehope onehope_left flex 1 margin right 0 5vw margin top 25px margin left 0 2vw text align justify onehope onehope_right flex 1 margin right 0vw margin left 1vw max width 30 text align justify in your article content add the html structure note you can use the content below directly in the markdown editor if you are working in a wysiwyg or an advanced wysiwyg editor switch to code view and paste the same here s a sample div class onehope div class onehope_left h3 how to reset your password h3 p if you forget your password click b forgot password b on the login page enter your registered email and you ll receive a password reset link p div div class onehope_right h4 tip h4 p for better security choose a password with at least 8 characters including numbers and special symbols p div div note make sure the class names in your html e g onehope onehope_left onehope_right exactly match the class names you defined in your css otherwise the layout won t be applied the platform where project members manage and create content for the knowledge base it allows users to create categories articles and templates manage files team accounts and readers and configure site settings such as branding domain and security was this article helpful yes no previous article zoom next article troubleshooting step by step guides related articles editor elements content creation editor editor elements code view content creation editor editor elements document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform 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