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description=Learn how to add hyperlinks in Document360 for better navigation, linking to articles, external resources, and specific sections within your content.;

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Text of the page (most frequently used words):
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Text of the page (random words):
links documentation index fetch the complete documentation index at https docs document360 com llms txt use this file to discover all available pages before exploring further quick start create an article review article publish article customize site invite users set up roles permissions track analytics eddy ai features for creators for readers for integrations key features multiple workspaces languages role based access control single sign on private hosting advanced editor templates variables snippets glossary drive file management custom fields interactive decision trees collaboration tasks custom workflow review reminder import export project site customization custom domain integrations extensions analytics feedback manager api documentation integrate with document360 manage your api docs release notes november 2026 12 11 1 october 2026 12 10 2 october 2026 12 10 1 help troubleshooting self service support ask for a feature community glossary search ctrl k press ctrl k to open search powered by links updated on sep 30 2026 published on may 30 2026 7 minute s read focus listen print copy page copy as markdown for llms view as markdown view the page as plain text open in chatgpt ask chatgpt about this page open in claude ask claude about this page article summary prev next in document360 you can add hyperlinks to text images and files within your articles or category pages links help readers navigate between related content reach external resources or jump to a specific section within the same article document360 supports four types of hyperlinks link type what it does article link links to an existing article within your knowledge base heading anchor link links to a specific heading within any article external link links to a url outside your knowledge base email link opens the reader s email client with an address pre filled all link types are available in the advanced wysiwyg editor the markdown editor supports article links external links and email links but heading anchor links work differently note replicated articles created using the replicate feature cannot be added as internal article links you can still link to the original article when would you use this link to a software download page using an external link so readers can access the file without searching for it use anchor links in a table of contents at the top of long troubleshooting articles to let readers jump directly to the relevant section link to a related article at the end of each article to guide readers to the next logical step copy heading links from the knowledge base site and share them directly in support tickets to point readers to the exact section they need link to a pdf guide configuration template or release notes document stored in drive add links opening the add link dialog in the advanced wysiwyg editor you can open the link dialog in three ways quick insert menu select the desired text when the quick insert menu appears click the link icon slash command type link in the editor keyboard shortcut select text and press ctrl k the add link dialog will appear with two options article and external link article link use an article link to connect readers to another article within your knowledge base you can also link to a specific heading within any article open the add link dialog using any of the methods above select the article radio button in the text field update the hyperlink display text if needed select the workspace and language of the target article from the workspace language dropdown this is especially important in multi language or multi workspace knowledge bases start typing the article name in the search article field and select the desired article from the list note once an article is selected a reset to current article option appears use this to reset the link back to the article you are currently editing optionally select a heading from the link to a heading dropdown to link directly to a specific section within the article select the open in a new tab checkbox if needed click add internal anchor link bookmark link an anchor link points to a specific heading within an article rather than the top of the page this is also called a bookmark link or heading link they are the same thing in document360 anchor links are useful for long articles where readers need to jump directly to a relevant section select the desired text and press ctrl k the add link dialog will appear select the article radio button the text field will auto populate with your selected text the workspace language dropdown will show your current workspace the search article field will default to the current article select a heading from the link to a heading dropdown select the open in a new tab checkbox if needed click add note the link to a heading dropdown lists all h2 h3 and h4 headings in the selected article this is independent of the heading levels you select for the table of contents under settings knowledge base site article settings article right section so you don t need to change any settings for headings to appear here external link use an external link to point readers to a url outside your knowledge base such as a third party tool a product download page or official documentation open the add link dialog select the external link radio button enter the display text in the text field paste the destination url in the url field select the open in a new tab checkbox if needed this is recommended for external links so readers do not lose their place in your knowledge base click add how heading ids work every heading h2 to h6 in the advanced wysiwyg editor is automatically assigned a unique permanent id when created this id is based on the heading text at the time of creation and does not change even if you rename the heading later this means anchor links remain functional even after heading text is edited if two headings share the same title document360 appends suffixes _1 _2 etc to keep ids unique heading ids are consistent across language versions the same id is preserved in every translated version of the article copying heading links from the knowledge base site on the published knowledge base site a copy link icon appears next to every h2 h3 and h4 heading when you hover over it clicking it copies the direct url to that section this is useful for support teams sharing a specific section with a reader or for linking directly from external tools note if you prefer not to display the copy link icon on your knowledge base site you can hide it using custom css see how to hide the copy link icon next to headings in the custom css article for the steps and css snippet email link an email link opens the reader s default email client with the address pre filled select the desired text and press ctrl k the add link dialog will appear select the external link radio button in the url field enter the email address in the following format mailto email example com click add linking to files pdfs images word documents to link readers to a downloadable file stored in document360 drive upload the file to document360 drive click the uploaded file to open the file details pane under location click the copy icon next to the file path to copy the file url go to your article select the text you want to hyperlink and press ctrl k select external link paste the copied url and click add readers clicking the link on the knowledge base site will be taken directly to the file in private and mixed knowledge bases the copied file url includes a temporary access token and works only for a limited time and only for readers who are logged in with the necessary permissions if you need to share the file with someone outside your knowledge base or want the link to keep working over time use share articles via private link instead of linking directly to the file editing and removing links to edit or remove an existing hyperlink in the advanced wysiwyg editor click the hyperlinked text a small toolbar will appear with four options open the link click to visit the linked url edit modify the hyperlink text or url unlink remove the hyperlink while keeping the text copy copy the hyperlink url to the clipboard note in the markdown editor links are edited manually by modifying the markdown syntax directly how document360 handles internal link urls when you add an internal article link the generated url may include additional components such as the workspace version or a different domain format for example https docs yourcompany com v1 docs article name https yourproject document360 io docs article name these variations are expected and are handled automatically by document360 a 404 error will only occur if the target article has been deleted unpublished or hidden or if the target heading no longer exists best practices use article links instead of external links for content within your knowledge base they are more stable and update correctly if the article slug changes open external links in a new tab so readers do not lose their place in your knowledge base use anchor links in long articles to help readers navigate directly to relevant sections especially in troubleshooting guides and reference articles do not link to hidden or unpublished articles they return a 404 error for readers on the knowledge base site limit external links to 1 3 per article for optimal seo health articles with no external links or more than three are flagged under suggestions in document360 s health check metrics use internal links frequently 1 to 3 internal links per article is considered optimal for both reader navigation and seo performance as indicated by the health check metrics tool faq will my anchor link break if i rename the heading it points to no document360 assigns each heading a unique permanent id when it is created this id does not change when the heading text is edited so existing anchor links remain functional can i link to a hidden or unpublished article you can add the link but hidden and unpublished articles return a 404 error for readers on the knowledge base site the article must be published and visible for the link to work should internal links open in a new tab a common convention is internal article links open in the same tab external links and file downloads open in a new tab document360 gives you the option on every link use your judgment based on where the link leads was this article helpful yes no previous article files next article videos related articles settings for interactive decision trees content creation interactive decision tree how to customize links and tooltips in markdown site customization article layout customization tips tricks how to make all links open in new tab site customization article layout customization tips tricks links status analytics analytics insights site health maintenance tags anchor links hyperlinks document360 document360 customers pricing resources request a demo migration request security private hosting enterprise readiness top features knowledge base portal knowledge base site knowledge base assistant integrations and extensions platform api analytics workflow ticket deflector drive seo support documentation support status feedback contact us contact us support document360 com rating 4 7 3000 about us our team our culture careers terms trust center privacy policy cookie policy soc2