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description= The Complete Online Customer Service Platform Automated and agent-assisted CX channels. Knowledge For YourTeam Knowledge For YourCustomers Xan Chatbot The Customer Service Chatbot Chat Real-Time Messaging Boost Agent Efficiency by Up To 20% Equip your team with the tools to better serve your customers, boosting standards of service and increasing efficiency by up to 20%.;
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homepage synthetix skip to content company about a leader in customer service software we help our clients deliver exceptional customer experience at every touchpoint why synthetix fanatical about supporting customers we work with our clients to achieve results they can measure these 6 reasons explain why synthetix are the choice of leading brands careers join an awesome team synthetix is a dynamic growing company filled with amazingly talented and fantastic clients products knowledge for your team maximise team productivity with our intuitive multichannel knowledge base and agent scripting tool knowledge for your customers empower your customers to self serve 24 7 with an intelligent seo optimised faq help centre xan chatbot offer deeply integrated personal customer support and increase sales with xan the ai powered virtual assistant that learns from every customer interaction chat engage with your customers in real time with our ai powered multichannel chat console professional services customers resources case studies find out how synthetix has helped its customers succeed over the years our case studies present real life examples and results latest from synthetix a great source for news tips and best practices when it comes to creating engaging and exceptional customer experiences knowledge management everything you need to know about knowledge management learn how to improve companywide efficiency and boost customer satisfaction web self service learn web self service 101 its importance benefits and what makes an intelligent self service solution chatbots learn everything you need to know about chatbots how they work the benefits of using chatbots in business how to deploy them and what the future hold for chatbots live chat what is live chat learn how it works why it s popular amongst companies its benefits and what s next for the customer service channel solutions contact centre solution energy solution insurance water partners contact us the complete online customer service platform automated and agent assisted cx channels knowledge for your team knowledge for your customers xan chatbot the customer service chatbot chat real time messaging boost agent efficiency by up to 20 equip your team with the tools to better serve your customers boosting standards of service and increasing efficiency by up to 20 improve csat scores by 12 boost customer satisfaction scores by an average of 12 for your teams create cx journeys with no code tools put your cx tools in the hands of your cx teams synthetix products are built with low code no code technologies not requiring teams of developers to use for your customers multichannel contact support allow your customers to contact you from whatever platform they wish synthetix integration with all major social media platforms supports multichannel engagement from one agent console the channel that customers prefer 79 of customers prefer agent assisted and automated channels to traditional phone support offer 24 7 support problems do not wait for office hours support your customers 24 7 with ai powered self service tools why choose synthetix when you work with synthetix you re collaborating with one of the world s most experienced online cx implementation teams not just licensing a technology platform here s how we can help guarantee success let s build a business case our account managers will design a personalised business case for your organisation detailing the return on investment and cost of ownership you can expect with synthetix our clients have saved millions of pounds let us show you how we deliver for you sign off on your business case and synthetix will bespokely configure your products and deliver all the training required to get you and your team productive quickly need integrations or assistance building your knowledge base or agent scripts our customer success team can do as much or as little as you require to optimise synthetix for your specific use case let s go live with over 200 deployments across every sector we know that a successful launch is critical to your organisation integrate our services with just one line of code you focus on supporting your delighted customers got a question our support team is there to make sure things go smoothly we re here to help customer service is always evolving and your synthetix instance will too as a synthetix customer you can expect regular account management software updates with exciting new features and support that s only a few clicks away working with us gives you exclusive access to an ever evolving ecosystem of customer service tools and all of the knowledge and expertise required to deploy them successfully to support your customers book your demo don t just take our word for it we re the top choice for some of the world s leading enterprise brands revolutionising online customer service one deployment at a time here s what our customers say about us the versatility of the synthetix online customer service solutions has allowed national express and their customers the opportunity to significantly enhance their online experience when looking for answers it has had a positive result in overall customer contact and has reduced costs the technology and service provided by synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers it s been great working with synthetix we ve built a really great relationship with them when we need synthetix for support they are quick to respond sometimes just minutes we have seen a reduction in calls and email queries but also an increase in productivity due to the knowledge base which makes it easy to find information and resolve customer queries much quicker we re delighted with our new knowledge base and the improvement it s made to our website the look and feel is great and it s really easy for our customers to use which is so important for us working with synthetix was just as easy too their professional yet friendly attitude assured me everything was in hand previous next see our customers the latest from us we have our ear to the ground our news and blog section include s important announcements event updates press releases blog articles and interviews regarding customer engagement software and experience the best customer service tools for the contact centre live chat in the contact centre live chat for customer support the 2022 buyer s guide contact synthetix synthetix uk hq synthetix ltd the stansted centre parsonage road takeley essex cm22 6pu 44 1279 555 580 uk synthetix com modern slavery statement follow us help synthetix help centre sign up to our newsletter are you a social sharer or like to be kept in the loop fear not synthetix will keep you up to date sign up to our monthly newsletter by entering your email for insights into the world of conversational ai customer service software and support please enable javascript in your browser to complete this form business email submit accreditations certificate number 12409 book your demo cookie policy privacy policy terms copyright 2024 synthetix the complete solution for the modern contact centre book a demo of our product suite below ninja_form id 7
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