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best conversational crm powered by generative ai case study how beauty brand tira boosts conversational purchase support with gen ai x solutions by product contakt gen ai powered cx suite interakt 1 whatsapp business solution by industry retail travel fintech ed tech gaming healthcare platform conversational crm gen ai web q a self serve support gen ai sales assistant conversational buying guidance smart agent chat with gen ai agent co pilot intelligent analytics user behaviour conversation studio low code builder channels whatsapp instagram direct google business messages facebook messenger sms web resources generative ai case studies reports research knowledge center company blog customer showcase tech blog webinars conversations on ai about us why haptik partnerships news media careers contact us get a demo get a demo build lasting customer relationships using generative ai power up support by unifying cross channel customer conversations enable marketing to engage in personalized interactions and ignite sales for higher conversions get a demo trusted by 500 leading brands unlock customer loyalty with generative ai create long lasting connections with timely personalized support haptik s impact in numbers the tangible outcomes achieved by our clients 68 repeat rate on whatsapp commerce 3x increase in generated leads 125 improvement in nps 99 improvement in first response time make every channel count offer a seamless customer experience with generative ai powered assistant website whatsapp instagram messenger google engage and support your web visitors like never before with a generative ai powered assistant say goodbye to slow response times hello to instant agile support 24 7 explore web channel maximize reach by connecting with customers on whatsapp and improving their experience by enabling order tracking appointment scheduling product discovery more explore whatsapp improve response times slash resolution times and engage prospects with personalized product recommendations on the fourth largest social media platform explore instagram build strong customer relationships slash support costs and make it seamless for customers to contact your customer service in the blink of an eye explore messenger delight customers from your first interaction with them talk to them soon after they search for your brand on google explore google business messages solutions for every industry industry specific use cases designed to increase leads transactions and repeat purchases retail fintech insurance healthcare travel hospitality media entertainment education retail tira a personal care brand partnered with haptik to build a generative ai powered assistant that could engage in natural conversations with buyers and help them find the right products with conversational product discovery and personalized product recommendations enabled the ai assistant offers a seamless shopping experience leading to higher purchases and improved loyalty solutions for retail ecommerce fintech upstox one of asia s largest investment platforms partnered with haptik to build a whatsapp chatbot to onboard new users and guide them in their investment journey our solution helped upstox handle 4m conversations and onboard more than 220k customers solutions for fintech insurance one of asia s most prominent insurance companies kotak life built a chatbot to enable policy purchases on whatsapp the whatsapp chatbot has been highly rated by users and has received a csat score of 82 solutions for insurance healthcare jio health hub had a goal to increase user engagement and registrations as well as provide proactive support with haptik s help jiva was created a whatsapp virtual assistant that led to a 21 growth in unique users solutions for healthcare travel hospitality club mahindra a hospitality company partnered with haptik to build a virtual assistant that could help travelers make travel bookings seamlessly by interacting with the ai assistant ask clarifying questions sift through wide ranging properties and make property bookings by submitting details such as guests amenities required and so on solutions for travel hospitality media entertainment the goal of disney hotstar was to provide scalable customer support with a fast and supremely efficient customer experience haptik built an intuitive whatsapp chatbot that resulted in a 97 improvement in query resolution time reducing first response time from three hours to 30 seconds solutions for media entertainment education ryan international a leading education institution uses whatsapp as a channel to regularly update students and push them further in their learning journey the chatbot sends reminders tips progress reports and learning materials on a regular basis solutions for ed tech why partner with haptik 500 companies have partnered with haptik to grow their business 10 years of ai expertise haptik has been a pioneer in the field of ai for well over a decade helping global brands unlock unprecedented success with our innovative solutions gen ai first product our gen ai first product expert driven implementation help our global partners stay ahead of the curve and deliver unparalleled customer experiences experience with scale scale seamlessly as you grow your business brands such as paisabazaar jio paytm have partnered with us to scale their support and engagement 15b interactions processed 10m transactions processed 4 5 5 rating on g2 500 enterprise customers what are our customers saying about business impact achieved solutions delivered more excited to launch our partnership with jiomart in india this is our first ever end to end shopping experience on whatsapp people can now buy groceries from jiomart right in a chat mark zuckerberg founder ceo meta haptik has been pivotal in helping us explore the various engagement with an ai powered chatbot and giving us a competitive advantage in our mission to drive exceptional customer experiences at scale shrini viswanath co founder upstox kaya kotak life s ai enabled virtual assistant built along with haptik has helped improve customer servicing capabilities kotak life is now resolving a large part of customer queries real time 24 7 kirti patil sr evp it cto kotak life recognized as a leading software across categories latest from our blog resources to help your business grow better blog here s all you need to know about openai s text to video model sora tira haptik partner to reimagine customer experience with gen ai read now jio haptik surpasses 15 billion conversations leading india s ai market read now customer service 5 ways generative ai is transforming the game read now 10 best ai chatbots in india updated 2024 read now ebook the state of whatsapp marketing 2023 read now shape the new era of customer service with generative ai get a demo platform gen ai web q a gen ai sales assistant smart agent chat intelligent analytics conversation studio whatsapp instagram direct google business messages facebook messenger sms web enterprise security solutions contakt interakt commerce marketing customer care industries education fintech healthcare insurance media entertainment mortgage retail telecom travel hospitality resources roi calculator reports research case studies webinars tech blog business blog knowledge center conversations on ai contakt vs freshworks contakt vs yellow ai company why haptik about us careers news media awards recognition contact us partnerships investor relations subscribe sign up to recieve the latest updates find us on copyright jio haptik technologies limited 2023 data security privacy policy gdpr ready ccpa ready terms asia pacific emea north america enterprise haptik ai