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description=See pricing for GitLab s DevSecOps Platform, which combines the ability to develop, secure, and operate software in a single application.;

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questions license and subscription show all i already have an account how do i upgrade head over to the gitlab customers portal choose the plan that is right for you can i add more users to my subscription yes you have a few options you can add users to your subscription any time during the subscription period you can log in to your account via the gitlab customers portal and add more seats or contact sales for a quote in either case the cost will be prorated from the date of quote purchase through the end of the subscription period you may also pay for the additional licenses per our true up model how will i be charged for add on users if you have quarterly subscription reconciliation enabled default option for new and renewing subscriptions after aug 1 2021 users added during a quarter will only be charged for the remaining quarters of their subscription term as opposed to the full annual subscription fee s with annual true ups for example if you add 50 users to your subscription during the third quarter of your subscription term the 50 users will only be charged for the fourth quarter of your subscription term as opposed to all four quarters as per annual true ups if you do not have quarterly subscription reconciliation enabled add on users will be charged annual true ups for the full term during which they were added for example if you have 100 active users today you should purchase a 100 user subscription suppose that when you renew next year you have 300 active users 200 extra users when you renew you pay for a 300 user subscription and you also pay the full annual fee for the 200 users that you added during the year what happens when my subscription is about to expire or has expired if you most recently used an activation code to activate your gitlab paid plan once you renew your subscription the new subscription terms will synchronize to your gitlab self managed instance during the next subscription data synchronization if you most recently used a license key you will receive a new license that you will need to upload to your gitlab instance this can be done by following these instructions what happens if i decide not to renew my subscription if you choose not to renew your gitlab subscription your key will no longer work and gitlab enterprise edition will not be functional anymore you will be able to downgrade to gitlab community edition which is free to use can i acquire a mix of licenses no all users in the gitlab com group or on the self managed instance need to be on the same plan how does the license key work the license key is a static file which upon uploading allows gitlab enterprise edition to utilize paid features during license upload we check that the active users on your gitlab enterprise edition instance doesn t exceed the new number of users during the licensed period you may add as many users as you want the license key will expire after one year for gitlab subscribers as of 2022 license keys are a legacy method to activate gitlab paid plans and have been substituted by an activation code for most paid subscriptions what is an activation code an activation code refers to gitlab s method for activating your self managed subscription with cloud licensing which provides a more seamless subscription experience this is required for all customers on version 14 1 or higher for more information on cloud licensing please see what is cloud licensing as well as how do i activate with an activation code what features and permissions are available to enterprise agile planning users enterprise agile planning add on is available to gitlab ultimate subscriptions and seamlessly integrates into the gitlab devsecops platform enabling non technical users to collaborate with engineers throughout the software development lifecycle enterprise agile planning add on users should be invited with reporter access providing them the ability to view and interact with project information including issues milestones and boards this level of access ensures that non technical stakeholders can stay informed about project progress and provide valuable input view permissions for reporter users here how can i find gitlab s preferred license resellers gitlab partners with license resellers around the globe where many are solution providers and professional service experts for a complete list of resell partners please check out the gitlab partner locator what documentation applies to use of my subscription see acceptable use of user licenses for user licensing documentation payments and pricing show all what is a user user means each individual end user person or machine of customer and or its affiliates including without limitation employees agents and consultants thereof with access to the software hereunder every user with the following exceptions within a namespace top level group is counted in a subscription is the listed pricing all inclusive the listed prices may be subject to applicable local and withholding taxes pricing may vary when purchased through a partner or reseller can i import my projects from another provider yes you can import your projects from most of the existing providers including github and bitbucket see our documentation for all your import options do you have special pricing for open source projects educational institutions or startups yes we provide free ultimate licenses along with 50k compute minutes month to qualifying open source projects educational institutions and startups find out more by visiting our gitlab for open source gitlab for education and gitlab for startups program pages how does gitlab determine what future features fall into given tiers you can learn more about how we make tiering decisions by reviewing our pricing handbook page on this page we represent our pricing strategy which can be further filtered based on our buyer based open core pricing model features and benefits show all what are the differences between free premium and ultimate plans all of the features and benefits of the different gitlab offerings can be found on the feature comparison pages read more about premium and ultimate to learn whether these are the right tiers for you what are the differences between sast secret detection and container scanning across tiers you can run basic scans for sast secret detection and container scanning in all tiers but enterprise grade scanning and management features are only available in ultimate ultimate adds proprietary technology and more ways to customize scans to fit your organization s needs ultimate tier sast includes proprietary technology to suppress false positive results and track vulnerabilities as they move ultimate tier container scanning uses gitlab s proprietary advisory database and offers auto generated solutions for vulnerabilities with ultimate you can also customize the rulesets used for sast and secret detection and manage cve allowlists for container scanning additionally the ultimate tier adds key usability workflow and governance improvements the basic scans in free and premium only output results as json formatted artifact files but ultimate shows new findings in merge requests and pipelines and tracks vulnerabilities and dependencies over time the ultimate tier allows users to view the results in the gitlab ui on the vulnerability report dependency list and inline in their merge requests with ultimate you can also require security approvals for merge requests that affect your security posture what is the difference between gitlab and other devsecops solutions you can see all the differences between gitlab and other popular devsecops solutions on our competitive comparison pages what does support entail for paid plans the hours in which your support request has sla is dependent upon the support impact of the request itself something at emergency severity 1 level would receive support 24 7 whereas other support impact levels would receive 24 5 for more information on the hours of support please see definitions of gitlab global support hours and effect on support hours if a preferred region for support is chosen do you have a success offering you can learn more about gitlab s success offerings on the services page gitlab com show all where is gitlab com hosted currently gitlab com is hosted on the google cloud platform in the usa self managed show all what is gitlab self managed gitlab self managed is a version of gitlab that allows you to install configure and maintain on your own infrastructure both on prem and in the cloud making it ideal for customers who need complete control over their environment data and security how do i install gitlab self managed to see all installation methods of gitlab self managed visit our documentation is there a minimum supported version to use specific capabilities for self managed customers to use gitlab duo agent platform the minimum supported version is 18 8 for self managed users to trial gitlab ultimate and duo agent platform with gitlab credits the minimum supported version is 18 9 dedicated show all where is gitlab dedicated hosted gitlab dedicated is a fully isolated single tenant saas service that is hosted and managed by gitlab inc deployed on aws in a cloud region of your choice see the regions that are not supported user limits show all what is the 5 user limit on the gitlab com free tier the 5 user limit is applicable only to users of the free tier of the gitlab com offering in a top level group with private visibility these changes do not apply to users of the free tier of the gitlab com offering in a public top level group paid tiers the free tier of the self managed offering and community programs including gitlab for open source gitlab for education and gitlab for startups users learn more here compute minutes show all what are compute minutes compute minutes are the units used during the execution time for your pipelines on our shared runners execution on your own runners will not use your compute minutes and is unlimited what happens if i use all of my compute minutes if you use all of your compute minutes you can manage your compute minutes usage purchase additional compute minutes or upgrade your account to premium or ultimate your own runners can still be used even if you reach your limits do the compute minutes apply to all runners no we will only restrict for gitlab com only if you have a specific runner setup for your projects there is no limit to your build time on gitlab com do the compute minutes increase depending on the number of users in the group or the number of users in the subscription no the quota will be applied to a group no matter the number of users in the group or the number of users in the subscription why do i need to enter credit debit card details for free compute minutes there has been a massive uptick in abuse of free compute minutes available on gitlab com to mine cryptocurrencies which creates intermittent performance issues for gitlab com users to discourage such abuse credit debit card details are required if you choose to use gitlab com shared runners credit debit card details are not required if you bring your own runner or disable shared runners when you provide the card it will be verified with a one dollar authorization transaction no charge will be made and no money will transfer learn more here can i bring my own gitlab ci cd runners yes you can bring your own gitlab ci cd runner with all plans storage limits show all what are the current gitlab com storage limits projects on gitlab com free have an initial 10 gib limit on git repository and lfs storage users can purchase additional storage to increase the set project limit projects on premium and ultimate have a fixed limit of 500gib per project for more information see fixed project limit what does the purchased storage cover purchased storage applies to git repository size and lfs usage it does not apply to other storage types such as the container registry what are the per project storage limits on gitlab com for free users 10 gib total of combined git repository and lfs usage per project for premium and ultimate users 500 gib total of combined git repository and lfs usage per project storage limits for premium and ultimate customers are fixed per project buying additional storage does not increase the maximum limit for a single project it only expands your overall available storage for example purchasing 1 tb of storage will not cause one project to exceed its 500 gib ceiling for more information see fixed project limit usage pricing show all how can i purchase gitlab credits gitlab credits can be acquired in three ways included credits for a limited time premium customers receive 12 credits user month and ultimate customers receive 24 credits user month at no additional cost these included promotional credits are available for a limited time after ga and subject to change at gitlab s discretion see promo terms monthly commitment pool purchase a shared pool of credits for your organization to draw from the more credits you commit to the better pricing you receive these credits refresh monthly on demand credits if you ve used all your included and committed credits you can continue using gitlab duo agent platform on a pay as you go basis at the standard rate of 1 credit once you ve enabled on demand billing for your account it will remain enabled for the remainder of your subscription term you will be billed at the end of each month for any on demand credits consumed for self managed customers to ensure access to the latest gitlab duo agent platform capabilities please upgrade to version 18 7 if you accept on demand billing you will be charged for use of gitlab duo agent platform regardless of your gitlab version for more information please visit our usage billing documentation which free namespaces can purchase a monthly commitment of gitlab credits gitlab com free top level group namespaces can purchase and share a pool of credits self managed instances and personal namespaces cannot purchase monthly commitments can i share credits across my organization credit sharing depends on how the credits were acquired included credits are allocated on a per user basis and cannot be shared between users monthly commitment pool credits are shared across your entire organization this pool creates an efficient way for teams to access gitlab duo agent platform capabilities based on actual usage rather than seat assignments am i charged a different rate based on what model i use yes different ai models draw down credits at different rates based on their capabilities and underlying costs we will continue to update these draw down rates when new models are made available and new features are introduced for the most up to date information please visit our documentation page gitlab flex show all can i purchase gitlab flex with a credit card no gitlab flex is available only through sales assisted channels can i switch fr...