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fin academy back header navigation webinars certifications catalog sign in webinars certifications catalog sign in learn how to transform your customer experience develop the skills and strategies to launch and scale fin to build perfect customer experiences browse full catalog launch it confidently deploy fin and drive immediate value for your customers and your team with a setup that scales launch fin configure fin test the experience and achieve your first ai resolutions setting up your ai first helpdesk learn how to set up intercom with the right foundations to run an ai first support operation from the start fundamentals for support managers lead a high performing ai first team to hit aggressive automation targets fundamentals for support agents onboard your team to their agent experience all onboarding courses attend a webinar from onboarding to deep dives our live webinars feature demos from product experts and live q a attend a webinar get certified validate your ai first support expertise and lead your organization with industry recognized credentials get certified scale it go beyond initial deployment and work toward 80 automation rate and perfect customer experiences optimize fin scale an existing fin deployment to automate everything content alone can resolve across every channel and audience expand fin to email take fin beyond chat handle email the right way and unlock a whole new layer of resolution build fin procedures connect fin to your systems and transform your sops into procedures that resolve your most complex queries fin for sales learn how to set it up confidently to handle all types of sales conversations like your best sdr join the fin community our 20 000 member forum connects customers product experts developers and intercom together join the fin community attend office hours open to everyone our office hours are live expert led sessions where you get answers to your unique questions attend office hours browse full catalog faqs credentials community your privacy choices 2026 powered by opens in new tab