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aep texas processing your request thank you for your patience skip to main content español log in my account account summary bills payments service requests service requests overview start stop or transfer your service modify service change or upgrade your service modify home service modify business service meter reading schedule electric choice your energy usage account settings account settings overview notifications notifications overview contact information contact information overview account settings usage notifications manage multiple accounts view your accounts add account remove account change default login account change account password change email address change mailing address change phone number change profile name business accounts outages outages overview report power outage check outage status view outage map outage alerts report other problem report safety hazard report tree problem report streetlight problem report outdoor light problem report power theft outages faq outage verification letter load shed information savings savings overview money and energy savings for your home home savings overview save energy save energy overview appliances electronics heating cooling landscaping lighting water heating temperature tracker money and energy savings for your business money and energy savings for your business overview save energy save energy overview heating cooling hvac lighting motors drives refrigeration temperature tracker savings toolkit your energy usage community community overview caring for our community caring for our community overview volunteering charitable giving featured stories growing our community growing our community overview community affairs and economic development managers power projects plans power projects plans overview reliability tree trimming mcallen mission area transition from oncor smart meters asset controller energy education energy education overview kids teachers electric magnetic fields clean energy economic development electric cars electrification for your business featured stories contact contact us update account settings report an outage safety safety overview order safety dvd power line safety staying safe at home contractor safety emergency responders wildfire preparedness company company overview about us about us overview aep texas electric choice aep texas electric choice overview business hours holiday schedule letters of authorization permit inspection requirements how to register as a rep rep desk meter reading schedule sac tdsp codes tariff codes transition deposit charge agreements workshops zip codes aep texas leadership aep texas electric rates economic development economic development overview aep economic development economic development training news releases news releases overview aep texas media contacts careers legal notices media gallery clean energy clean energy overview electric cars electric cars overview electric vehicles for your business electrification for your business electrification for your business overview electric forklifts environment renewable energy renewable energy overview solar solar overview do s and don ts of hiring a contractor how residential solar panels work wind business customers business summary business to business business to business overview pole attachment policy industry solutions industry solutions overview economic business development sustainability electrification associated business development builders contractors builders contractors overview installing generating equipment meter install order status new business service new home service rv park meter policy temporary service register contact us español give feedback my account current account summary electric choice electric rates billing issues report fraud and scams service requests start stop transfer service modify service energy usage view usage energy saving tips rebates incentives business accounts business summary industry solutions builders contractors business to business register account settings change your email phone number and other settings on your profile notification preferences get outage alerts or manage how we contact you outages current outages overview report an outage check outage status outage alerts view outage map load shed information power restoration faqs outage verification letter safety power line safety portable generators report other problems safety hazard tree problem streetlight problem outdoor light problem power theft savings current home savings rebates incentives energy tips heating cooling lighting landscaping appliances electronics business savings energy saving tips temperature tracker industry solutions energy usage community current community overview caring for our community featured stories volunteering charitable giving projects plans smart meters reliability tree trimming economic development clean energy environment electrification for your business renewable energy electric cars our company news releases about us careers contact current contact overview customer service 1 877 373 4858 outages 1 866 223 8508 careers power out report an outage check outage status view outage map call 811 before you dig account maintenance update account settings start stop transfer notification preferences other contacts media contacts social media facebook x log in hurricane and storms stay prepared for hurricanes and storms with these helpful tips electric choice report an outage start stop move service rates tariffs start stop move service report an outage electric choice rates and tariffs hurricane preparedness hurricane season is june 1 november 30 the time to prepare is now have a plan to safely respond when a storm approaches learn how to prepare hurricane preparedness are you ready hurricane tips hurricane tips vegetation management request tree trimming solutions for your business find out how to save money connect service and more are you new to aep texas welcome to the aep family register for your new account here enroll in outage alerts stay in the loop get email or text alerts to let you know when your power goes out and when it s restored sign up today view your meter order status want to know the status of your meter installation let s show you how to follow your order process from start to finish track your order confused about outages we ve compiled answers to our most frequently asked questions get answers caring for our community see how we re working with you to deliver brighter futures for our communities how we re helping safety company clean energy business need help call us 866 223 8508 español visit aep com investors aep careers electric choice electric rates use of this site constitutes acceptance of the aep terms and conditions privacy policy cookie settings your privacy choices 1996 2026 american electric power all rights reserved select your state handbook indiana customer handbook michigan customer handbook texas customer handbook arkansas your rights as a customer arkansas arkansas commercial industrial price options loading video what does remember user id mean remember user id helps you log in without having to memorize your id or look it up every time when you opt in we automatically fill in your id from then on to avoid unauthorized access you ll still have to enter your password security code your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account if you have forgotten your security code please call 877 373 4858 welcome back please login to manage your account user id password remember user id forgot user id or password register