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returns, co, founder, refund, and, policy, contact, overview, refunds, exchanges, gifts, shipping, need, help, matt, taylor, jon, klip,

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refund and returns policy affinity fish skip to content affinity fish complaints and traceability for restaurants homepage our fisherfolk our process our story press privacy policy refund and returns policy restaurant terms of service our fisherfolk our story our process restaurant press contact our fisherfolk our story our process restaurant press contact refund and returns policy overview our refund and returns policy lasts 30 days if 30 days have passed since your purchase we can t offer you a full refund or exchange to be eligible for a return your item must be unused and in the same condition that you received it it must also be in the original packaging several types of goods are exempt from being returned perishable goods such as food flowers newspapers or magazines cannot be returned we also do not accept products that are intimate or sanitary goods hazardous materials or flammable liquids or gases additional non returnable items gift cards downloadable software products some health and personal care items to complete your return we require a receipt or proof of purchase please do not send your purchase back to the manufacturer there are certain situations where only partial refunds are granted book with obvious signs of use cd dvd vhs tape software video game cassette tape or vinyl record that has been opened any item not in its original condition is damaged or missing parts for reasons not due to our error any item that is returned more than 30 days after delivery refunds once your return is received and inspected we will send you an email to notify you that we have received your returned item we will also notify you of the approval or rejection of your refund if you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days late or missing refunds if you haven t received a refund yet first check your bank account again then contact your credit card company it may take some time before your refund is officially posted next contact your bank there is often some processing time before a refund is posted if you ve done all of this and you still have not received your refund yet please contact us at email address sale items only regular priced items may be refunded sale items cannot be refunded exchanges we only replace items if they are defective or damaged if you need to exchange it for the same item send us an email at email address and send your item to physical address gifts if the item was marked as a gift when purchased and shipped directly to you you ll receive a gift credit for the value of your return once the returned item is received a gift certificate will be mailed to you if the item wasn t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later we will send a refund to the gift giver and they will find out about your return shipping returns to return your product you should mail your product to physical address you will be responsible for paying for your own shipping costs for returning your item shipping costs are non refundable if you receive a refund the cost of return shipping will be deducted from your refund depending on where you live the time it may take for your exchanged product to reach you may vary if you are returning more expensive items you may consider using a trackable shipping service or purchasing shipping insurance we don t guarantee that we will receive your returned item need help contact us at info affinityfish com for questions related to refunds and returns contact matt taylor co founder info affinityfish com jon klip co founder info affinityfish com email copyright 2026 affinity fish