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description= Shoppers who can t decide, won t buy. Aiden turns your product expertise into AI-powered product advice that guides shoppers to the right choice, every time. The next generation of guided selling.;
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aiden ai product advice guided selling software cookies at aiden by clicking accept you agree to the storing of cookies on your device to enhance site navigation analyze site usage and assist in our marketing efforts view our privacy policy for more information cookie preferences accept cookie preferences cookies ensure that you do not have to enter the same data every time you visit our website they also provide us with insight into how you use our site which contributes to continuous improvements essential cookies always active these cookies are necessary for the website to function properly and therefore cannot be turned off marketing cookies essential these cookies help us show relevant advertisements and offers that may be of interest to you personalization cookies essential these cookies help us remember choices you make such as your username language or the region you are in and provide enhanced more personal features analytics cookies essential these cookies collect anonymized data to gain insight into how our website is used with the goal of improving the user experience save preferences accept all how mediamarkt scales product advice across europe view case study platform how it works shopper experience business experience industries electronics appliances health nutrition home living garden outdoor diy sports cycling fashion beauty b2b customer stories case studies store testimonials user reviews demo store resources blog release log help center contact login book your demo en dutch english book a demo the 1 ai product advice software for e commerce e commerce was built on ads the next decade belongs to advice customers who can t decide won t buy more ads won t fix that great advice will aiden turns your company s expertise into ai product advice that converts book your demo how it works you can only serve customers well if your product advice is strong and consistent everywhere joren neef digital director mediamarkt trusted by 200 e commerce leaders to deliver product advice at scale real impact measured ai that sells because it knows what fits we measure success the same way you do in sales not sessions here s what advice driven ai delivers 2m shoppers advised monthly 8 category revenue uplift 10 avg conversion rate 2 5x avg conversion uplift built for every stage of ai adoption aiden gives you 3 levels of control from fully scripted flows to ai led conversations start with the one your team and shoppers are ready for then move along the spectrum as your confidence in ai evolves 01 scripted you control the conversation and recommendations 100 predictable shopper experience end to end fully deterministic conversation and recommendations highest level of control higher time investment try scripted mode 02 conversational you control the recommendations ai runs the conversation conversational guidance without the free text option and risk ai conversation with deterministic recommendations lower time investment than scripted more control than agentic try conversational mode 03 agentic you set the guardrails and priorities ai runs the rest handles free text questions and the long tail of intent ai conversation and recommendations guided by your ground truth lowest time investment lower control than scripted or conversational try agentic mode how it all started customers who can t decide won t buy if you sell products and you know them better than anyone aiden is built for you years before ai entered the scene i wrote customers who can t decide won t buy a book arguing that e commerce was built on the wrong foundation it was optimised for searching not for buying drowning in ads and paralysed by choice most shoppers abandoned their search entirely in a physical store a good salesperson would help in 30 seconds online no one was even trying the next decade i argued wouldn t be won on advertising it would be won on advising aiden is what we built next hundreds of brands and retailers use it today to help millions of online shoppers the way an in store expert would marja silvertant co founder ceo from guided selling to advice driven e commerce with aiden you roll out product advice across the full buying journey achieving an average 8 revenue uplift without aiden shoppers can t decide so they don t buy or they buy on price shoppers compare specs and filters on their own without guidance price becomes the default decision driver squeezing margins paid traffic lands on pdps but doesn t convert hurting roas generic ai chatbots answer questions but don t drive sales product advice stays stuck in one off guided selling or product finder projects with unclear roi teams struggle to scale product advice beyond a handful of categories with aiden every shopper gets the advice they need to buy with confidence shoppers are engaged in conversation and find their product faster value and fit drive decisions boosting aov and protecting margins paid traffic converts with decision guidance at the moment it matters aiden acts as a trained sales advisor not a generic chatbot product advice becomes a measurable scalable capability across your full catalog proven playbooks and fast onboarding mean impact in weeks not quarters see the difference aiden makes book a demo case studies proven impact across industries see real world results and discover how aiden s flexible product advice platform drives measurable impact across industries mediamarktsaturn europe how mediamarkt uses aiden to advise customers across europe from the very first conversation we were on the same page clear communication honest discussions and a shared drive to truly build something together read case xxl nutrition how xxl nutrition achieves an xxl conversion consider protein supplements customers land on a page with 36 types which are very similar they ll immediately experience choice paralysis and wonder which one should i choose read case prénatal how prénatal increased conversion five fold using aiden a telling growth percentage that prompts us to deploy guided selling on other channels and for other products as well read case built for e commerce teams turn your expertise into a scalable asset most product knowledge lives in your team s heads aiden gives it a home and puts it to work see how it works for teams fast to deploy deploy personal product advice anywhere plp pdp homepage then make updates directly from aiden no it effort required view features built in attribution track session completion click through and conversion rate per advice flow view features styling fully on brand match and update your fonts colors and style with no design or dev work view features what our customers say you re in good company we aren t the only ones who believe in product advice our customers and their customers are huge fans we work from an omnichannel perspective whether the customer is in touch with us via email chat phone e commerce or in store the customer experience must always be the same offline we were already very good at giving advice but we could do better online with aiden that s now a reality jan karel ekkel e commerce specialist great experience with aiden live in a flash with a smooth and easy onboarding process just 5 days between kick off and launch aiden s support nothing short of outstanding they re always available respond quickly and make every process a breeze jasper brester business developer aiden helps our customers make decisions faster and it gives our store staff a solid foundation from the very first conversation we were on the same page clear communication honest discussions and a shared drive to truly build something together joren neef digital director aiden s product finders are a proven tool for us to increase conversion and help customers make better choices additionally they assist in gathering valuable insights about customers reinier gerdes marketplace manager working with aiden is fantastic the team proactively contributes to optimizing our product finders for tvs monitors refrigerators and washing machines they always come up with constructive suggestions to improve our customer experience and increase impact e commerce manager our headphones and earbuds product finders make it easy for our customers to find the perfect fresh n rebel product while also providing a direct boost to our sales figures with an impressive conversion rate of over 8 we see that customers who use our product finders are much more likely to make a purchase this creates a win win situation for both customer and company wouter lugard marketing e commerce director aiden s product finders help our customers make the right product selection in a very accessible way with incredibly high conversion rates additionally aiden s team truly is a business partner by integrating their platform with our cdp we are able to activate and enrich existing profiles which is highly valuable eduard brenninkmeijer ceo stop losing customers to choice paralysis empower your shoppers with tailored product advice at scale to significantly increase conversion rates book your demo you ll be able to pick a time in the next step customers who can t decide won t buy capture your knowledge and offer personal advice to every customer to structurally boost conversions resources case studies blog help center why aiden what is guided selling what is conversational commerce product features platform tour what s new book your demo what stores say what shoppers say industries electronics appliances health nutrition home living garden outdoors company about us book careers partners partners contact 2026 aiden all rights reserved privacy policy terms and conditions
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