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le needless to say i m not really shocked enjoy by larry scott va investigators find entire claims and other critical documents in shredding bins at detroit regional office va official will only say i can t talk about that many veterans who have filed disability claims with the veterans benefits administration vba of the department of veterans affair va will relate horror stories of misdated misfiled or lost documents all leading to delays in processing or an outright denial of the claim the mantra for veterans dealing with the vba has become delay deny and hope that i die it has been assumed by many veterans their service officers who help file claims and attorneys who specialize in veterans law that the vba operates in such a way as to deliberately stall or hinder the claim process with the goal of frustrating the veteran to the point where they just forget about the claim and go away this isn t some grand plan to purposely hurt veterans but rather a combination of ignorance arrogance incredibly bad management and non existent oversight while this viewpoint has been labeled cynical by some and outright paranoid by others new information is surfacing that shows the cynics and even the paranoids to be correct what we know the va s office of inspector general vaoig has been conducting audits or investigations of a number of va regional offices varos there are over 50 varos around the country each set up to handle the claims of veterans in a particular geographical area the latest series of vaoig investigations centers on charges that varo administrators and employees deliberately falsified timeliness statistics sent to the va s central office vaco this would be information that shows when a claim was received and how with a documented timeline including date time stamps it moved through the process the first heads have begun to roll in this investigation during the week of october 6 2008 four employees at the new york varo including the director were placed on administrative leave more accurately they were removed from their positions awaiting the outcome of the investigation sources close to this investigation say that those removed and others were found to have been fudging the timeliness figures and there are allegations that documents including paperwork essential to the claim process had been destroyed another varo under investigation is detroit on september 5 2008 varo employees were called to a meeting with the main topic being their poor performance levels they were told that the director had been called to washington to answer questions regarding the poor performance at that meeting varo officials announced an amnesty period for anyone who had old claims at their desk or stashed in other places around the office a direct procedural violation employees were told to turn in paperwork so they could try to get the timeliness numbers up officials also stated that a vaoig team would be coming shortly to inspect the varo and urged all employees to be prepared by mid september the vaoig team had arrived at the detroit varo what they found staggers the imagination vaoig discovered hundreds of claims documents critical to claims and other valuable information in the shredder bins those bins were removed from the shredder area and the documents were screened by upper management it is unclear if the vaoig team actually seized any of the documents in the shredder bins what we do know is that after the vaoig investigators left the detroit varo management continued to find more critical documents in shredder bins a meeting was called and the director told employees that it was known who had thrown out the documents and that they would be fired the amnesty period for turning in mail kept at employee s desks was extended in the hope of turning up all lost claim documentation on october 2 2008 the detroit varo director began a no record mail program this was meant to find all mail in the offices for which there literally was no record quoting from an employee directly involved in this process discovered in the thousands of pieces of no record mail we found original applications medical evidence for veterans claims that had not been included in the decisions informal claims that likely could affect original dates of claims and other relevant identifiable mail items on october 7 2008 quoting again from the va employee the director service center manager and other top management ransacked our work areas in search of mail that was being stored stashed at individual s desks they sent some individuals home and the others were told to wait in the break room until the end of their shift i can t attest to what they found in the work areas but individuals were pulled aside and questioned then on october 9 2008 quoting again during a training session the director stated that other regional offices have already placed numerous supervisors on administrative leave in regards to cheating on their numbers and that with as poor as our station numbers are at least we aren t cheating on our numbers or at least not cheating well so what is being done in the detroit varo to put an end to this mess not much the va employee adds with a noticeable sadness they don t seem to have any answers yet they have juggled the supervisory staff around to different departments for some reason and have been telling us to stand by for further training on our job functions there are still items of mail at my desk currently that i have been told to hold on station since they don t know the disposition of these types of mail yet and they keep finding new piles of mail that date back to march of 2008 and further that s had no action taken on it what we don t know at this time we don t know how many varos have been caught up in this investigation or if the vaoig teams just went out to sample some varos and hit pay dirt in new york and detroit we also don t know what vaco is going to do about this a highly placed vaco official when told that this information was going public gulped paused and said i can t talk about that and one of the vaoig investigators who was at the detroit varo will not return phone calls on this matter the worst part is we don t know if any documents were actually shredded by its very nature shredding would eliminate the evidence of what was shredded we may never know unless a va employee comes forward and says that they did it or saw it done cya time we will have to wait for the vaoig reports before we can get a handle on how widespread this problem of timeliness is is this happening at all 50 varos a number of former va employees have said that they believe the timeliness issue exists in all varos they are of the opinion that there is widespread abuse of documents as they come in to the varo no one felt that any varo director would actually tell employees to hide or destroy documents but the general feeling is that this is winked at and a standard way of handling the paperwork crunch at the varos several former va employees have postulated about how the vaoig reports will turn out they feel that the va will claim that any hiding or destruction of documents was done at the lowest possible level and without the consent or knowledge of anyone above that person s grade then make promises that it will never happen again a former va attorney decided that it is impossible for such widespread abuse to occur without knowledge of its existence at all levels of the varo we can expect statements of outrage from va secretary james peake we can expect hearings from the politicians on capitol hill but what will this really accomplish will any of this change the way the varos operate don t count on it shredding our trust although it is not clear at this time whether any documents related to a disability claim were shredded at any varo it is safe to assume that they weren t sitting in a shredder bin waiting to be processed by a claims representative what has been shredded is veterans trust in the va by deliberately hiding vital documents and delaying claims the vba has lived up to its reputation and to the slogan so many disgruntled vets hate to say but know is true delay deny and hope that i die va executives are fond of touting their agency as non adversarial when it comes to the disability claim process prior to his confirmation as va secretary dr james peake promised the senate committee on veterans affairs that he would do the right thing for veterans it appears he missed the mark the va s biggest fear is that the vaoig investigations will open the doors to perhaps tens of thousands of re filed claims from every veteran service officer and attorney who has had a claim or appeal timed out because their paperwork was not received in a timely manner while that would add to the huge backlog of claims facing the vba at this time it may be the only solution the vba has shredded veterans trust in the disability claim process it s time for them to re earn that trust 2 comments oh my god it s over posted in veterans with tags ptsd vet veteran veteran disability claims veterans veterans administration veterans affairs on october 12 2008 by aonbharr after 9 months my ordeal is over my financee was appointed my fiduciary and the checks came in the mail my life is back on track and the fight with the va is over after talking to many veterans i see that it only took a fraction of the time it normally takes to get results so all the work was well worth it now i can focus on getting better and not have a cloud over my head every day 1 comment the hairy metallic eyeball of death posted in ramblings with tags eye foreign object in eye metal object on september 28 2008 by aonbharr today i replaced the muffler on my beloved old jeep i finished up and came inside for a well deserved beer i cleaned up got myself a pint and plopped down on the couch to soak up the air conditioning and pleasant company of my little darlin my eye started to burn this didn t bother me too much because there is a nasty little virus running around the house that isn t the cat my baby has been sick and i ve had trouble with my sinuses i chalked it up to an effect of the sinus issues i ve been dealing with so i rubbed away at my right eye and watched a little telly my eye just kept burning and it felt like there was something in there so i leaped from my perch and waddled to the loo i leaned into the mirror and pulled down my lower eyelid and gave a good hard look to my surprise staring right back at me almost bulls eye on my cornea was a bright shiny metal shard my pulse raced see i don t mind being shot stabbed mauled by a pack of rabid otters or having my spleen removed through my left nostril but sweet jesus please don t let there be anything wrong with my eyes or my finger nails i guess it s just a little phobia i have as a medic i saw all sorts of eye injuries and they never bothered me when i saw this metal in my eye my face got hot and flashes of cold went up and down my legs i called out to my little lady and bless her heart even as sick as she was she came running i asked her to verify what i had seen hoping that i had become some sort of mineral schizophrenic and the object i had just seen was a figment of my newly formed disorder but alas it was really there i still have all kinds of medical stuff laying around the house from my days as a medic so i asked her to assist me in flushing this eye with normal saline i spiked the 250ml bag with an iv administration kit attached an 18 gauge catheter and asked her to use it as a squirt gun into my eye as i squeezed the bag no dice the steel girder clung to my eye like a dingle berry on a bears arse off to the er we go i got the standard treatment the very same treatment i myself have administered over the years to soldiers with foreign objects in their eyes the doctor numbed my eye and looked at it through a magnifying scope and found the downed 747 and its crash site complete with debris on my cornea there was only one solution the very same solution that medieval doctors had performed the same procedure used in the far east as a form of torture a procedure so unpleasant that it makes a male chlamydia test seem pleasurable he had to take a needle and use it as a scoop to remove the sunken titanic from my eye pallor washed over my face as my legs turned to over cooked pasta i could feel myself slipping to that white place between the here and now and flashback land the needle inched closer to my eye and time slowed to a crawl i could hear my heart beating in slow motion louder and louder it beat until it was almost deafening as the needle made contact with my eye the contents of my stomach stood on the platform waiting for the northbound train the vision in my eye was being manipulated by the needle with every pass the doctor made almost as if he were adjusting the focus of my eye manually out of the corner of my good eye i could see my darlin standing there in the room she was the most beautiful color green i had ever seen with an expression somewhere between confusion and shear terror on her face in the past i have used the expression i would rather stick a needle in my eye than to do that no no i would not thank you very much it s painfully apparent that i have to find a new catch phrase to utter when i want to get out of doing something the doctor removed the gantry for the apollo 11 spacecraft from my eye with about three million swipes with his deadly instrument and unsteady hand i m just gonna take one more look he said so once again my chin was in the scope for him to view my eyes you know when a doctor looks at something and makes a discerning sigh one tends to feel what it must be like to exsanguinate at the hands of a vampire i see a little rust ring on your cornea where the metal was he said with an evil smile i want to take a few more swipes at your eye to see if i can remove it he said as he maniacally laughed what an evil prick i thought oh sod it just get on with it so i can go have a beer so once again the razor sharp javelin made contact with the delicately soft tissue of my fragile eye the doctor finished up after an attempt on my part to pass out i guess adrenalin got the best of me and i damn near keeled over so he gave me a prescription and my discharge paperwork i grabbed my lasses arm and we ran for the safety of the parking lot little did i know the worst wasn t over once the numbing agent wore off the shredded flesh my wounded eye where the excavation had taken place felt like the streets of pompeii after the eruption of mount vesuvius and the doctor had yet one more trick up his sleeve once i got home after we stopped at the druggists i took one of the pain killers now my guts feel as terrible as my eye i guess the only saving grace is that i m higher than a kite in a hurricane oh well gonna pass out now 2 comments older entries pages a satire of life irish oppression my lovely neighbor 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