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appalachian power processing your request thank you for your patience skip to main content log in my account account summary bills payments bills payments overview view your bills billing history view bill understanding your bill pay your bill make a payment payment activity payment assistance payment assistance overview payment assistance programs bill assistance options payment arrangement payment extension winter bill help manage payment methods autopay average monthly payments paperless billing billing payment programs programs overview paperless billing autopay average monthly payments neighbor to neighbor green pricing green pricing overview virginia green pricing virginia green pricing overview enroll in virginia green pricing west virginia green pricing west virginia green pricing overview enroll in west virginia green pricing payment assistance billing alerts service requests service requests overview start stop or transfer your service overview start service stop service 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problem report outdoor light problem report power theft outages faq outage verification letter savings savings overview money and energy savings for your home home savings overview save energy save energy overview appliances electronics heating cooling landscaping lighting water heating temperature tracker money and energy savings for your business money and energy savings for your business overview save energy save energy overview heating cooling hvac lighting motors drives refrigeration temperature tracker savings toolkit your energy usage payment assistance community community overview caring for our community caring for our community overview charitable giving neighbor to neighbor featured stories growing our community growing our community overview community customer experience external affairs power projects plans power projects plans overview reliability tree trimming reliability tree trimming overview right tree right place generation generation overview top hat powering our 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customers business summary business to business business to business overview energy provider rfps energy provider rfps overview 2026 combined cycle rfp 2026 energy storage rfps 2026 rfps 2025 rfps 2024 rfps pole attachment policy fuel provider rfps industry solutions industry solutions overview economic business development sustainability electrification associated business development builders contractors builders contractors overview installing generating equipment new business service new home service requirements for electrical service temporary service register contact us give feedback my account current account summary bills payments view bills pay bill payment activity payment assistance billing alerts security deposits electric rates service requests start stop transfer service modify service meter reading letter of credit requirements for electric service billing payment programs paperless billing autopay average monthly payments energy usage view usage energy saving tips 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projects plans smart grid reliability tree trimming generation claytor project smith mountain project economic development clean energy environment electrification for your business renewable energy electric cars our company news releases about us careers contact current contact overview contact by phone 1 800 956 4237 power out report an outage check outage status view outage map call 811 before you dig careers account maintenance update account settings pay bill get payment assistance start stop transfer notification preferences other contacts media contacts external affairs social media facebook x log in powering today preparing for tomorrow learn how we re meeting appalachia s growing energy needs pay view my bill report an outage start stop move service payment assistance pay my bill start stop move service report an outage payment assistance bring on the savings take charge of your bottom line for your home or business appalachian power offers tools to find out where you use energy simple tips to try and ways to save on your bill finding efficiencies in appliances heating and cooling systems and more can save you energy and money for years to come start saving choosing led bulbs can help save you more money see how see how scams are on the rise here s what you need to know to keep your family safe what s your outage status find out the current outage status of your neighborhood average monthly payments make your bills more predictable with easier monthly budgeting sign up today go paperless save time by getting your bill online instead of in the mail go paperless ohio and marshall county these two counties are serviced by us here at appalachian power customer information stay informed get automatic notifications when your power will come back with outage alerts get outage alerts solutions for your business find out how we can help you save money connect service and other options for your business see business options safety company clean energy business 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