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shipping policy asma beauty cosmetics skip to content your cart is empty continue shopping have an account log in to check out faster your cart loading estimated total 0 00 taxes included discounts and shipping calculated at checkout check out instagram youtube tiktok free shipping in portugal pickup points get 15 off your first order free shipping 50 portugal 100 europe limited offer home our masks our masks forever young i see you fresh me up kiss me cristally naturel our packs our packs 4 in one masks 5 pack fresh me up 5 pack i see you 5 pack kiss me 5 pack cristally naturel our story in the press rewards contact log in country region france eur search algeria dzd د ج angola eur austria eur bahrain eur belgium eur benin eur bulgaria eur canada cad cape verde eur central african republic eur chad eur congo brazzaville eur congo kinshasa eur côte d ivoire eur croatia eur cyprus eur czechia eur denmark eur djibouti eur egypt eur equatorial guinea eur eritrea eur estonia eur eswatini eur ethiopia eur finland eur france eur gabon eur gambia eur germany eur ghana eur greece eur guinea eur guinea bissau eur hungary eur ireland eur italy eur kenya eur kuwait eur latvia eur lesotho eur liberia eur libya eur lithuania eur luxembourg eur madagascar eur malawi eur maldives eur mali eur malta eur mauritania eur mauritius eur mayotte eur morocco eur namibia eur netherlands eur niger eur nigeria eur oman eur poland eur portugal eur qatar eur romania eur rwanda eur são tomé príncipe eur saudi arabia eur senegal eur seychelles eur sierra leone eur slovakia eur slovenia eur somalia eur south africa eur south sudan eur spain eur sudan eur suriname eur sweden eur switzerland chf chf tanzania eur timor leste eur togo eur tunisia eur türkiye eur uganda eur united arab emirates eur united kingdom gbp united states usd zambia eur zimbabwe eur language english english français português portugal español instagram tiktok youtube home our masks forever young i see you fresh me up kiss me cristally naturel our packs 4 in one masks 5 pack fresh me up 5 pack i see you 5 pack kiss me 5 pack cristally naturel our story in the press rewards contact search log in cart shipping policy shipping policy this shipping policy explains delivery options costs times and related terms for orders placed on our website 1 shipping destinations we ship to the countries indicated at checkout if your country is not listed we are not currently able to deliver there 2 processing times orders are typically processed within 2 business days after payment confirmation excluding weekends and portuguese public holidays during high demand periods or promotional campaigns processing may take longer 3 delivery methods times and costs delivery options estimated times and costs are displayed at checkout based on your address and the weight volume of your order estimated delivery times are provided by carriers and are not guaranteed delivery delays caused by customs clearance inspections or local authorities are outside our control rural or remote areas may experience longer delivery times 4 tracking when available you will receive a shipping confirmation with tracking details tracking updates depend on the carrier s systems 5 delivery attempts and issues if no one is available at the delivery address carriers may attempt redelivery or hold the parcel at a collection point please follow the carrier s instructions undeliverable parcels returned to us may be refunded minus shipping costs unless otherwise required by law 6 shipping restrictions certain items may be subject to transport restrictions or carrier limitations we reserve the right to split shipments and select carriers we do not ship to p o boxes where prohibited by carriers 7 customs duties and taxes for deliveries outside the eu or to jurisdictions where import duties apply customers are responsible for customs duties taxes and clearance fees customs processing may cause delays beyond our control customers are solely responsible for any customs duties import taxes brokerage fees or additional charges imposed by the destination country refusal to pay customs charges does not qualify the order for a free return or refund returned shipments may be eligible for a partial refund minus shipping costs return fees customs charges and any carrier handling fees incurred 8 customs documentation for international shipments commercial invoices and customs documentation may be attached to the parcel in accordance with carrier and customs requirements customers are responsible for ensuring that imported cosmetic products are permitted in their destination country 9 risk of loss and inspection risk passes upon delivery to the address you provide without prejudice to your statutory rights regarding non conformity please inspect your order upon receipt and notify us within a reasonable timeframe if any item is damaged missing or incorrect 10 address accuracy you are responsible for ensuring that the shipping address is correct and complete we are not responsible for delays or non delivery due to incorrect or incomplete addresses 11 changes and contact we may update this shipping policy from time to time for questions or assistance please contact us using the channels indicated on our website quick links your account track your order faqs search livro de reclamações main menu home our masks our packs our story in the press rewards contact asma beauty cosmetics high quality face masks skincare instagram youtube tiktok country region france eur search algeria dzd د ج angola eur austria eur bahrain eur belgium eur benin eur bulgaria eur canada cad cape verde eur central african republic eur chad eur congo brazzaville eur congo kinshasa eur côte d ivoire eur croatia eur cyprus eur czechia eur denmark eur djibouti eur egypt eur equatorial guinea eur eritrea eur estonia eur eswatini eur ethiopia eur finland eur france eur gabon eur gambia eur germany eur ghana eur greece eur guinea eur guinea bissau eur hungary eur ireland eur italy eur kenya eur kuwait eur latvia eur lesotho eur liberia eur libya eur lithuania eur luxembourg eur madagascar eur malawi eur maldives eur mali eur malta eur mauritania eur mauritius eur mayotte eur morocco eur namibia eur netherlands eur niger eur nigeria eur oman eur poland eur portugal eur qatar eur romania eur rwanda eur são tomé príncipe eur saudi arabia eur senegal eur seychelles eur sierra leone eur slovakia eur slovenia eur somalia eur south africa eur south sudan eur spain eur sudan eur suriname eur sweden eur switzerland chf chf tanzania eur timor leste eur togo eur tunisia eur türkiye eur uganda eur united arab emirates eur united kingdom gbp united states usd zambia eur zimbabwe eur language english english français português portugal español payment methods american express apple pay google pay ideal wero klarna mastercard multibanco mb way mobilepay paypal visa 2026 asma beauty cosmetics privacy policy shipping policy refund policy terms of service legal notice choosing a selection results in a full page refresh opens in a new window it dataset reply catch error console log error error function trustoobeforeexecute arg try const v arg 0 u arg 1 if v source reviews return if v productid 15565449363800 u vstarcustomsty trustoo widget vstar star noreviews wrapper display none important catch error console log error error