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aurus enterprise collaboration smart and secure about news blog contacts log in free trial main phoneup richсall connect outbound cms phoneup apps partners support free trial phoneup call recording and quality management tools call recording screen recording live monitoring and whisper coaching speech analytics read more richcall live video calling for a contact center live video chat for a website online video showroom visual support video kiosk read more connect enterprise phone directory a complete always up to date contact directory instant contact search smart caller id popup quick call control data security read more outbound outbound dialer mass employee notification customer proactive engagement outbound calling email and sms advanced reporting and analytics read more cms cisco meeting server software extensions advanced meeting scheduler live meeting streaming recordings portal conference control tool read more featured solutions сall recording for on premise and cloud communications deployed on your servers phoneup provides call recording for both on premise pbx and cloud communications active and passive recording are supported tested with leading pbx and siprec enabled sbc read more live video option for a contact center embed a live video chat into your website and offer a live showroon to visitors enrich your support calls with video streaming to see what customer sees read more live monitoring and whisper coaching monitor the calls of your agents live and guide them in real time without customer hearing exclusively for cisco powered contact centers read more mass employee notifications communicate vital information to employee groups via outbound phone calls sms and emails read more contact center quality management evaluate and assess your customer interactions call and screen recording agent desktop analytics speech analytics call evaluation and aqm integrated with leading contact center platforms read more clients of course it affects sales and customer loyalty first a client doesn t need to look for the contact details dial the number and interact with ivr second the co browsing feature allows us to show how to work with internet banking software and reduce the time to resolve erlan abdykayev director of project manegment dept the phoneup record module helps us to monitor the quality of our contact center performance that affects directly the level of service that our company offers to its clients igor beketov head of contact center i want to take the time to let you know i am pleased with your solution as well as your customer service for a free solution you do provide great service and a great product shall i need to record more phones i will definitely buy licen stephane plante telecom specialist software developer of toyo tire canada inc yes we are using call recording for some users the product is up to the mark and end users are happy and satisfied with the features it has technically the installation and documentation for the product is very good rasheed ahmed voice engineer of king abdul aziz foundation murabah riyadh newsfeed release 26 08 2026 introducing aurus connect professional attendant console for cisco collaboration read more release 13 04 2026 richcall 5 4 release more control stability and visibility across customer sessions read more release 04 02 2026 phoneup 5 8 release turn call recordings into actionable insights with llm powered speech analytics and aqm read more news 24 12 2025 aurus wishes you happy holidays read more about aurus aurus is a global vendor of software solutions for enterprise collaboration and contact centers with offices and regional managers in uae usa and india since 2011 we ve been helping end users of leading collaboration platforms and contact centers to take advantage of additional features that are not available initially 1000 deployments all over the globe 40 employees operating globally with local representatives in uae usa and india 40000 endpoints being recorded is the largest project 13 years years of expertise in the enterprise collaboration space cases all projects phoneup richcall connect phoneup improving patient care call recording in the healthcare industry phoneup call recording application is used to record daily conversations with patients and manufacturers of medications richcall 11880 german contact center uses richcall to improve support of at home agents richcall allows the support staff to resolve at home agent issues when the remote connection is not available richcall hcsb video banking hcsb virtual branches powered by richcall allow new clients to open accounts and subscribe to the bank services remotely richcall optima bank video banking oao optima bank is the number one bank in kyrgyzstan currently serving more than 330 000 clients with more than 1 300 employees in 58 branches all over the country connect professional attendant console for a leading bank s cisco collaboration environment discover how a leading bank enhanced its cisco collaboration environment with aurus connect enabling instant contact search faster call handling and a more efficient communication workflow for executives and executive assistants phoneup improving patient care call recording in the healthcare industry phoneup call recording application is used to record daily conversations with patients and manufacturers of medications richcall self service kiosks with live video assistant belarusian railway embedded video assistant into self service kiosks deployed over the railway stations richcall 11880 german contact center uses richcall to improve support of at home agents richcall allows the support staff to resolve at home agent issues when the remote connection is not available richcall hcsb video banking hcsb virtual branches powered by richcall allow new clients to open accounts and subscribe to the bank services remotely richcall optima bank video banking oao optima bank is the number one bank in kyrgyzstan currently serving more than 330 000 clients with more than 1 300 employees in 58 branches all over the country connect professional attendant console for a leading bank s cisco collaboration environment discover how a leading bank enhanced its cisco collaboration environment with aurus connect enabling instant contact search faster call handling and a more efficient communication workflow for executives and executive assistants all projects schedule a live demo subscribe to the newsletter your e mail contacts mea united arab emirates dubai 971 50 7301976 apac india delhi 91 98101 70552 products outbound phoneup richcall cms phoneup apps solutions clients partners company about news blog contacts support personal account site map privacy policy aurus 2000 2026